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57731H9WW General Electric Washer - Instructions

All Instructions for the 57731H9WW
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Water would not drain from tub.
First I pulled off the front panel using a flat blade screwdriver to get it started. Then I could watch what happening as I tried starting the washer. When I put the dial to the Rinse Cycle and pulled the dial to start the washer, it would start to run for about 5 seconds and then stop. I tried this several times and the same thing happened. I noticed the water pump located in the front lower right hand corner was not running. It would only hum. I drained the tub by holding the wash machine drain hose into a bucket. If I held the hose down toward the floor, the water would flow freely out of the hose and into my bucket. As the bucket filled up I just raised the hose, emptied the bucket and repeated the process until the tub was empty. Sure saved time over trying to empty the tub by bailing the water out with a can. After the tub was drained I removed the two hoses from the pump and then the two mounting bolts and the pump was out. I bench checked the pump with an electric cord and it stilled just hummed. I knew for sure then the pump was bad.

I then ordered a new pump from PartsSelect.com. I entered my wash machine model number and PartsSelect gave me a picture of the replacement pump. I was a little worried that it did not look the same as my old pump but I ordered it any how. The night I got the pump I installed it in about 30 minutes. No problems, it just worked like a charm. Thank you PartsSelect.com I will definitely use you for all my appliance repairs in the future. I know there will be more.
Parts Used:
Drain Pump and Motor Assembly
  • James from Strafford, NH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Wrench (Adjustable)
8 of 9 people found this instruction helpful.
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Hose would not seal at rear of washer.
The hose has a tapered end that fits in a tapered hole in the back of the washing machine.When insalled the first time,the joint leaked badly.My solution was to coat the hose end and the interior of the hole in the back of the washing machine with silicon sealant;let it set up for a few minutes and install the new hose.This solved the leak and the hose seems to be working fine now.
Parts Used:
Drain Hose
  • Charles Wayne from Forest Hill, WV
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
8 of 9 people found this instruction helpful.
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spin cycle slow, clothes too wet
turned washer on side to get at the bolts holding motor. loosen bolts. remove flexable basket for water pump or one end of it. slide motor to loosen belt. remove and replace belt. use large screwdriver on motor to hold tension on belt while tightening nuts. hardest part was getting clamps back on the rubber basket.
Parts Used:
V-Style Drive Belt
  • Jeffrey from West Springfield, MA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
7 of 7 people found this instruction helpful.
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all straps were broke due to over loadiing washer
Took front of washer off,found that all of the straps were broke ,removed two small bolts from each strap pulled plastic support from from broken strap and put it in new strap,put plastic supported end of strap in first put bolt in and mounted other end to drum,easy job just about any one with common since could do it.Got to go laundry to wash :-)
Parts Used:
Tub Dampening Strap
  • Danny from north kansas city, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Socket set
8 of 10 people found this instruction helpful.
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washer stopped spinning
I noticed the belt was off, first, then pulled it back on. Washer worked, but very noisily, as belt continued slippage. I bought new belt after reading how to repair, then when it arrived, I read how someone installed it without having to remove bolt, etc. I tried and succeeded. It agitates just fine, but stalls when spinning. It's like the belt is too tight, now. i am gonna try rotating the rotating parts to see if that will help loosen it.
Parts Used:
V-Style Drive Belt
  • Carl from Stone Mountain, GA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
7 of 7 people found this instruction helpful.
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Top had rusted out around the bleach dispenser and rusty water was getting in the clothes
Top panel was exactly what I needed and fit perfectly. To replace the top panel I first unplugged power. Removed control panel on top of machine. Removed front panel by placing a putty knife under front corners and pushing down on front panel. Removed two screws holding top panel to frame. Removed lid switch from top panel then removed lid from top panel. Lift up front of top panel and slide out of cabinet. Replaced new top panel in reverse order. The only thing I overlooked when ordering top panel was the plastic bumpers and rubber guides for the lid. Had to remove old parts from old top panel and use them. Overall job took about 45 minutes.
Parts Used:
Top Panel - White Bleach Funnel - White
  • Michael from FLORENCE, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Socket set
8 of 10 people found this instruction helpful.
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Fin Broke off the Agitator
My wife washed a washable mop head and somehow it managed to break one of the fins off the agitator. I ordered a new agitator, fabric softener dispenser, agitator coupling, and bolt. I figured since I had to replace the agitator I would replace everything. This was super simple and easy. I watched a few videos on getting the agitator off, some people said you may need to run some rope under it to get it off. Luckily mine popped right off. I grabbed both sides and gave it a good solid jerk straight up and it came right off. I used a 3/8 drive socket wrench and a 7/16 socket to remove the bolt from the agitator coupling. I installed the new coupling with a new bolt, lined up the agitator and snapped it right on. Popped in the new fabric softener dispenser and that was it. I may have spent a total of 10 minutes counting unpacking the new parts and carting the old ones out to the trash can replacing this. If you can operate a socket wrench or a new smart phone this is really a piece of cake.
Parts Used:
Dual Action Agitator Agitator Coupling Screw - 1/4-20 MCH HXW 5/8 S Fabric Softener Dispenser
  • Keith from STATESVILLE, NC
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
7 of 7 people found this instruction helpful.
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washer was leaking (noticed during spin cycle)
Took complete tub assembly out of washer and inspected it. Did not find an obvious cause of leak but all 8 screws on inner tub hub were loose. As both tub nut and split ring were corroded, replaced them and the outer tub seal. Did a lot of cleaning!! As I was putting the trans assy back on the outer tub, I noticed a crack around the drain spout. At 1st, it looked like it belonged there but a closer look proved it didn't. I ordered a new outer tub (which came in 2 days) and I put the whole thing back together. Reassembly was far easier than disassembly was and I learned a whole lot about washers. YouTube is a great source of information.
Parts Used:
Outer Tub
  • John from Shady Point, OK
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Screw drivers, Socket set, Wrench set
8 of 10 people found this instruction helpful.
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I had a bad tub bearing and tub seal.
I had no difficulty dismantling the washer until I got to the hub nut. It was frozen to the cone shaped fitting it was resting in. I had to take a drill and a 3/16" drill bit and drill the flange of the hub nut and then take a chisel and break it off piece by piece. Once that was off, I lifted the tub out and tried to pry off the split ring under the tub and it too was corroded and broke when I tried to pull it off. So I would advise you to buy a hub nut and a split ring if you are replacing the tub bearing, just to be safe. I went to an appliance parts store here in town and bought them. When reassembling the tub, I couldn't get a wrench or pliers on the hub nut to get enough torque to tighten it securely. And since I didn't want to spend $43 to buy a spanner wrench for a one time repair, I went to Harbor Freight and bought a $15 dollar adjustable wrench and cut 3 1/2" off the handle so it would lay flat to the tub and used a hammer to tap on the handle to tighten it securely. If you do not find some way to tighten the tub securely, it will come loose in the spin cycle like it did on me twice before I purchased the adjustable wrench and modified it to work. Plus I still have a useable adjustable wrench. Additionally, I took the washer cabinet, the tub and the tub sleeve and power washed it to get years of grime off of it. The washer now operates like new, saving me hundreds of dollars.
Parts Used:
Tub Seal Tub Bearing Tub Bearing Washer
  • Troy from N CHESTERFLD, VA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
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Dampening straps were broken
Originally my water level sensor was broken. When I was repairing that, I noticed that the dampening straps were broken. Replacing them was easy. The hardest part was remembering how to open the top. I just searched the internet until I found the answer. I can't remember it all right now, but the key was to slide a putty knife in between the top and the front to pop open the body.
Parts Used:
Tub Dampening Strap
  • Marc from Cambridge, MA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
7 of 8 people found this instruction helpful.
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Replaced drain pump on washer
Took about 10 Minutes to have my washer up and running again. So easy, and I almost bought a new washer! Fixed it before my husband got home from work. Thank you PartSelect!
Parts Used:
Drain Pump and Motor Assembly
  • John from Tompkinsville, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
8 of 11 people found this instruction helpful.
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Tub made banging noise when stopping from spin cycle
I notice a strange noise when ever the tub would shut down from a spin cycle. When I would load clothes it seemed that the basket had to much lateral movement. I looked between the top of the frame & basket & found 2 of the dampening straps had broken. Ordered 4 of them to replace all the straps.

Replacement was easy. I popped the front cover of the machine off. Remove 2 screws which held the top down which gave easy access to the straps. The straps are held in place by 2 screws so it was a simple process of removing the screws, removing the straps from their anchors & reinstalling the screws with the new straps. Job done. Reinstall the top & front of the machine & put the wife back to work.
Parts Used:
Tub Dampening Strap
  • Timothy from Broken Arrow, OK
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
6 of 6 people found this instruction helpful.
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washer would not agitate or spin
First I removed the front panel using the screw driver. I removed the old belt which was in the bottom of the washer. I placed the new belt on the motor and adjusted the pullies. I replaced the front panel. The washer spins much better now than it had for the past year.
Parts Used:
V-Style Drive Belt
  • Kathleen from E. Stroudsburg, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
7 of 9 people found this instruction helpful.
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washer had heavy wet clothes left after spin cycle
The trick is to pull the front cover off by using a putty knife .slide it under the cover at both front corners.it will click on each corner.then pull front cover off .lift off the bottom catch hooks.look for the pump on the bottom right side.unplug the wite connector .take 2-5/16 bolts out holding the bracket.then grab a pliers .squeeze the hose clamps and pull the 2 hoses off.assemble new pump.
Parts Used:
Drain Pump and Motor Assembly Hose Clamp Kit
  • Richard from Garden City, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Socket set
8 of 12 people found this instruction helpful.
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Capacitor failed (cracked, split, and melted a little), washer would not spin and laundry room filled up with smoke
Went to PartSelect website, troubleshot the problem I was having for the model washer I have. Ordered part, once it arrived, I had it installed and all back together in less than 30 minutes. Washer has been running with no problems since the repair. PartSelect is awesome!
Parts Used:
Capacitor
  • William from KELLER, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers
6 of 6 people found this instruction helpful.
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All Instructions for the 57731H9WW
46 - 60 of 372