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11026944500 Kenmore Washer - Instructions

All Instructions for the 11026944500
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No movement from Basket & agitator
The job looked intimidating but turned out to be very easy.
First take off the water pump by removing the two clips that hold it in place. Place a shallow pan under the pump to catch the water that is in the pump and hoses. Open the hose clamps with a pair of pliers or channel locks (better) and slide the hoses off of the water pump.
The motor comes off next. Unplug the electrical connector from the motor and two wires from the capacitor. Remove the two screws holding the clamps in place and then pop off the two clamps. You will need to hold up the motor with one hand while you remove the clamps or it will fall to the floor once the clamps are removed.
One piece of the coupling assemble will be attached to the motor and the other will be attached to the gearcase drive shaft. If you want to clean up the mess created by the shredded rubber center piece of the coupling assembly you will have to take off the motor mounting plate. It is held on by two bolts and removing it makes installing the coupling easier but probably not necessary.
Push the back half of the coupling on to the gearcase drive shaft until the shaft is flush with the face of the coupling. Install the new rubber center piece on to the coupling then re-install the motor mounting plate. Install the other half of the coupling on to the motor shaft and lift the motor up to the coupling. You have to rotate the motor shaft by spinning the fan blades until the coupling lines up so you can slide it into the other half of the coupling. Then just reattach the motor, connectors and water pump in the reverse order of disassembly.
Parts Used:
Direct Drive Motor Coupling
  • Jeff from Wayne, NJ
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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washer wouldn't agitate
First pry off the cap of the agitator. Then using a socket remove the bolt that holds the plastic cup in place. Remove this cup by prying it loose from the two tabs that hold it in place. Once this cup is removed you can get to the broken cogs.
Slip the new cogs into the underside of the cup, and slide the cup back down in the agitator housing using the slots on the side for a guide. (You may want to remove the entire agitator and assemble everything upside down, then flip it all back over to mount, so the cogs don't fall out).
Tighten the bolt, snap the cap back in place on top of the agitator and your'e done. Easy repair.
Parts Used:
Agitator Directional Cogs
  • mike from Kent, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Washer wouldn't run
I removed the two screws on the back of the control panel. The control panel then flips back. The switch is on the left side. To remove the switch, I first detached the wire to the control panel and unscrewed the grounding wire. The new switch drops right in. I had a little trouble getting it in until I realized the washer lid had to be open. A little awkward but once it's in you can shut the lid and then I reattached the wire from the control panel and screwed in the grounding wire. Pretty easy. $20 for the part (with shipping) and 15 minutes. Way cheaper than a repairman.
Parts Used:
Washer Lid Switch
  • Clint from Kansas City, KS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
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top half of agitator did not move during wash cycle
pull off softner dispenser, pop off agitator cap by inserting straight screw driver into small slot, remove bolt inside agitator with socket wrench and long extension, pull agitator straight up off shaft, place agitator on floor, with feet holding bottom half pull top half apart from bottom half by pulling straight up, note direction of old cogs remove and replace with new, reassemble
Parts Used:
Agitator Directional Cogs
  • dennis from new stanton, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Broken Coupling
Very easy -
1. Removed hoses from the pump
2. Removed Wiring harness from the motor
3. Unscrewed saftey screws from both clamps which hold the motor against the motor bracket.
4. Using a screw driver I easily removed/pryed the clamps from the motor.
5. I then removed the broken plastic coupler from the motor shaft and installed the new one coupler.
6. I did the same thing on the clutch side.
7. I set the Rubber coupler in clutch side.
8. Put motor back on until couplers joined together.
9. Placed Brackets back on Motor (patience here).
10. screwed back saftey screws on clamps.
11. connected hoses back.

Thats it... 45 minutes at most .. Save me from having to buy a new easher. I was convinced I was going to have too until I peeked underneatch the washer and saw the rubber coupler on the ground...
Parts Used:
Direct Drive Motor Coupling
  • Hugo from Frisco, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Gearcase oil leak
To replace gearcase seals, first disconnect the power cord. Turn off water supply and remove water inlet hoses at washer (safety first). You may want to have a bucket available to catch water that will drain out of the hot/cold and drain hoses. Next, remove top agitator cap, seal and (7/16”) bolt (see diagrams on PartSelect). This will allow the top agitator and cogs to be removed. Grab the bottom agitator and rock it back and forth until it can be removed.
Suggestion: now is a good time to remove and clean the old soap and junk from drain holes in the top agitator and any junk that may be under the lower agitator.
Lay the washer on its right side. You will now have access to the motor, pump, hoses clutch and gearcase. Place a couple of 2X4X(5?) blocks under the tub to support it. Remove the electrical connector from the motor (this is clipped into place) and the two wires that go to the capacitor on the motor.(TIP: don’t put your finger across these terminals, SHOCK HAZARD) Remove the hose clamps and hoses, the two screws (5/16”) on each strap that holds the motor in place, you may have to use a screw driver to pop the straps off the motor. Remove the motor and pump by pushing the tub to the left and move the motor and pump to the right to clear the coupling. If you have not replaced the drive coupling, now would be a good time to order and replace. With the motor out of the way, remove the three (½”) bolts holding the gearcase to the chassis and pull to remove gearcase and shaft. If you are only replacing the drive shaft seal, you do not need to open the gearcase case. Stand the gearcase so the input shaft is facing up, or what fluid is left in the gearcase will come out. One question I see a lot is how do you remove the seal. One, buy a real expensive tool that you will only use once, or take a screwdriver with about a ¼” blade, stick it between the shaft and the seal, gently leverage the seal out while going around the shaft. After the seal is removed, oil can be added thru the seal hole. Understand that different oils are designed for different applications. That said, I used 90 weight gear oil from the local auto parts store, you can add it thru the seal hole. To install the seal, lightly tape it into the seal cavity, then use a socket that is close to the diameter of the seal and gently drive it in.
If you have to replace the top case seal, it will require you to take the gearcase apart. The advantage of this is, if you have an older washer, you can clean out the contaminated oil and sludge and check for wear on the parts, and replace as needed from PartSelect. Here’s a suggestion: if you have a digital camera, take pictures, this will really help when you put things back together.
Now look at the diagram that is provide by PartSelect, remove the clutch, remove the bolts on the top cover, try to keep it level or you may have a mess on your hands. Lift the cover up over the shaft. I found the top case seal very stubborn to remove. Using a small screwdriver, get between the case and the seal and gently pry it out. Replace the seal, again, by using a socket and gently taping into place. There is also a seal at the top of the drive gear that you may want to replace to keep the oil from going up into the clutch. Now its time to clean all of the years of gunk out of the case and gears. When you are ready, fill the bottom half of the gearcase with oil, about half a quart. To seal the case, I used a ultra blue silicone gasket sealer in a tube from my local auto parts store or sealant can be purchased from PartSelect. I used it on the top half of the gearcase case. Slide the top case over the shaft and evenly tighten the bolts. Reinstall the clutch to the gearcase shaft and install into the washer. I found that the motor bearings needed to be lubed, so I used white lithium grease in an aerosol can. Reinstall motor and don’t forget to put the electrical plug back into the motor and the wires that go to the capacitor and pump h
Parts Used:
Agitator Directional Cogs Washer Gear Case Cover Seal Oil Seal Kit for Gearcase Input Shaft
  • Greg from Hemet, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set
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Water leaking on floor
I removed the two spring clips that hold the pump and two wire spring clips that hold the hoses. Then I had to pry the pump off the shaft (it was frozen with rust). Then I cleaned the shaft with sandpaper and installed the new pump (which, by the way, came the next day, thank you very much) which made my wife very happy, and I thank you for that , too.
Parts Used:
Direct Drive Water Pump
  • Stanley from Warwick, RI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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Tub wouldn't turn, but motor would allow it to drain.
I took the two screws for the control panel out and tilted it up and back. Then remove the two metal clips which held the outer panel to the back panel. After disconnecting the power and water I tipped the washer on its back. I had to remove two clips to take the water pump off of the motor, then removed the two screws and clips which held in the motor. After removing the motor, I found the coupler was bad. To remove the gearcase, I took out the softener dispenser and removed one bolt to take out the agitator. Under the agitator was a clip. Three bolts held the gearcase to the frame. After removing them, the gearcase pulled straight out the bottom. Replacement was just a reverse process, with the addition of a light coat of grease to the gearcase shaft.
Parts Used:
Direct Drive Motor Coupling Gearcase
  • Troy from Storm Lake, IA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
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Agitator had a terrible ratcheting sound when running in free-wheel mode during spin cycle.
Removed the gearbox from the drum and removed the direct drive motor from the gearbox. Disassembled gearbox and drained gear oil. Rebuilt the neutral drive assembly with the ordered parts. Cleaned sealing surfaces. Filled gearbox with new gear oil. Sealed and re-installed the top cover to the gearbox. Reattached motor and then reinstalled assembly to drum and clutch (installed new clutch lining at this time as well).
Parts Used:
NEUTRAL DRAIN KIT Gearcase Oil Clutch Lining Kit Shaft, Agitator (Complete)
  • Adam from Lehi, UT
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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Wouldn't agitate or spin.
First, I removed two screws holding the bottom fiberboard panel in place, and the panel, to gain access to the motor, transmission, and pump. Unfortunately, I had the machine tilted to the front, and didn't have room to release the pump. I had to set the machine back up, and get manuvered around so I could lay it on it's back (I was working in the confines of a small laundry room). Once on it's back, I released the two clips holding the pump with a flat head screwdriver, lifted it up and out of the way without having to disconnect any of the piping, then I released the two clips holding the motor, again with a flathead screwdriver, disconnected the wiring plugs, and capacitor wires, then lifted the motor up and out of the machine. I then removed the two bolts holding the motor mounting plate to the transmission. Then, again using a large flat head screwdriver, I pried the transmission coupling half off the transmission shaft, I had to work it up, while turning the shaft, and then the same for the motor half. I then wiped off both shafts, and gently tapped both coupling halves back onto the shafts,
( this is easier using a socket that is just large enough to go over the shafts). Then I reinstalled the motor mounting plate, slipped the rubber coupling onto the transmission coupling half, lifted the motor into place, and rotated from the pump end to line up with the remaining holes on the rubber coupling. I then reinstalled the clips used to hold the motor in place, reinstallation only took thumb pressure to snap back into place, then, I reinstalled the pump, using the same method, and reconnected the wiring plugs and copacitor leads. Lastly, I reinstalled the fiberboard panel into the bottom, and set the machine upright, slid back into place, and reconnected the hoses and electrical, and tested the machine. Worked perfectly.
In actually took longer to disconnect the machine, and get it out and back in, than it did to replace the coupling.
Parts Used:
Direct Drive Motor Coupling
  • Roger from Swainsboro, GA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Agitator was not working
Step 1) Take off top cap with a flat head screw driver.

2) unscrew bolt (may need extension as it may be deep in the agitator.)

3) Take upper agitator off.

4) remove clog retainer and clogs.

5) insert new clogs and re-assemble.

total time 10 to 15 min.
Parts Used:
Agitator Directional Cogs
  • Michael from Murray, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
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Post drip from water inlet
To replace the inlet solenoid valve/thermistor assembly:
Unplug the washer.
Turn the water off and unscrew the hoses from the inlet.
Unsnap the end caps from the top control panel.
Remove the exposed screws from each end of the panel (#2 Phillips).
Pull the panel out of the way and pop out the two retaining clips that hold the back of the machine to the cabinet. They are located under the control panel.
Remove the mounting screw from the valve assembly (1/4-inch driver).
Pull the back away from the cabinet far enough to remove the valve, but don't let the wires get cut.
Disconnect the wires. To unplug the solenoid connectors, lift the long tab with a screwdriver.
Disconnect the water outlet hose.
Connect the wires and hose to the new valve assembly. The red connector goes to the hot water valve. The thermistor wires (the two individual connectors) can be connected to either terminal. It does not matter if they are reversed.
Put the valve back in place and install the screw.
Hook up and turn the water on.
Plug in the machine and test the valve.
Unplug the power and reinstall the back and the control panel. The back-to-cabinet clips can be snapped back in place easily.
Parts Used:
Water Inlet Valve and Thermistor Assembly
  • Pat from Hilliard, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
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washer shakes violently on spin cycle
Remove the washing machine cabinet. Use a large flat head screwdriver to pry/wedge the tub suspension apart and gain access to the pad locations one at a time. My old pads were completely gone, so there was no need to remove them. Clip the new pads into place and re-install the cabinet.

This completely solved the violent chaking problem. There was no need to replace springs.
Parts Used:
Tub Wear Pads - Package of 3 Suspension Pads - Package of 3
  • aaron from peoria, AZ
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
61 of 66 people found this instruction helpful.
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Drain hose had a leak
The repair was so easy. The part came quickly and with easy to follow directions. I am a woman and a single parent; needless to say, I don't have time or money to waste. This repair cost me under $30 and under 30 minutes to fix. Thank you again!
Parts Used:
Drain Hose
  • Esther from Santa Ana, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
60 of 64 people found this instruction helpful.
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Lid switch stopped workin
Unplug washing machine from electrical outlet. Remove two screws that go at a 45 degree angle into the top of washer from behind control panel. Pull panel console towards you and then up. unplug lid switch from wire harness. It's in upper left corner of the washer. A little awkward but lid must be open. pull switch up from top of washer. insert new one, it just clips in, then plug back into harness. Re mount control console and you are done.
Parts Used:
Washer Lid Switch
  • Frank from brunswick, GA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Screw drivers
57 of 69 people found this instruction helpful.
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All Instructions for the 11026944500
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