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11016982500 Kenmore Washer - Instructions

All Instructions for the 11016982500
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Top section of agitator would not spin.
Used your exploded view of the area to determine the problem-found the broken part and reassembled following the drawing. I felt like a pro after a test and kept my wife happy. [only lost a few days waiting for the parts which arrived as expected]
Parts Used:
Seal, Inner Cap Agitator Directional Cogs
  • Russell from Hyannis, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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The main knob insert snapped.
Nothing to it. Just remember to put the insert in the knob, NOT on the selector stem. Line up the flat part of the insert with the flat part of the stem and push the knob in place.

Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.
Parts Used:
D-Shaped Knob Insert
  • Larry from HICKORY, NC
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
7 of 10 people found this instruction helpful.
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Lid trigger went and fried both plug and connector
Purchased lid trigger elsewhere but got the connector on line here after being told I would need to purchase complete wiring harness to correct. Once lid trigger was in i stripped the three wires that went to lid trigger and pushed thru the back side of the connector. Then I plugged into trigger. Now washer works again. Very easy to do.
Parts Used:
Washer Wire Connector
  • barbara from MILLVILLE, NJ
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
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Loud Screeching noise when draining water
On this model, no need to tip washer on back. Tilt console back and disconnect lid switch. Remove two clips holding back to top of washer (under console). Then remove top and front as directed in the video. The pump is accessible from the front of the unit, just below the tub. Hose clamps are easy to remove/replace. Took more time to wipe inside of washer clean than to remove/replace the water pump. Total time was just over 30 minutes.
Parts Used:
Direct Drive Water Pump
  • Steven from Port Saint Lucie, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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tub would not spin....burning smell
Unplugged washer. Pulled the washer away from the wall & leaned it back against the wall to access the underneath side of the washer. Disconnected water hoses to the pump with water pump pliers. Have drain pan handy to catch the water, approximately 1 qt. Remember which hose goes to the proper place. Removed two retaining screws/straps allowing the motor to be seperated from the transmission. There is enough slack in the wiring to allow you to drop the motor without disconnecting. You do not need to remove the water pump. Removed old coupling & replaced with the new one. Make sure you use the "new style" replacement coupler or you will be doing this repair again very soon! Schematics are available online.
Parts Used:
Direct Drive Motor Coupling
  • John from Elm Mott, AL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Pliers
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Coupling on Whirlpool Washer gave out
The coupling, made of plastic and rubber, on our Whirlpool washer gave out. Done the same repair nine years ago and knew what to do. Here is a short summery:

1. unscrew the 2 screws that hold the control panel on top of the machine in place

2. unscrew the screws that connect the housing with the back panel

3. pop the 2 clips under the control panel to release the back panel

4. with the back panel loose disconnect everything
that is pushed, screwed or clamped on and take the back panel off (don't worry about remembering where things go, everything can go only one way together again)

5. slightly lift the housing of the washer in the back to remove, that gives you access to the coupling in front of the machine

6. I personally like to put the washer on its back and do the repair that way. However, if you want to
leave it standing that is gets you there too.

7. take the screws out of the brackets that hold the pump (the thing with the two hoses attached to it)
in place and snap off the brackets; lift up the pump and put aside

8. you can now remove the broken coupling

9. check for any fragments and clean off what needs to be cleaned

10. replace the coupling

11. reverse the order of steps 1 to 7; make sure that the all electrical connections and hoses are connected!

12. test
Parts Used:
Direct Drive Motor Coupling Agitator Directional Cogs
  • Ronny from Santa Monica, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set, Wrench set
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Washer was leaking.. determined it was center gasket
Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.
Parts Used:
Drive Block - 2 5/16 Inch High Spanner Nut Centerpost Gasket
  • Diane from BALTIMORE, MD
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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Washer vibrates excessively on spin cycle
I followed the online instructions to remove the shell and attempted to remove the drum, but not having the special wrench to remove the special nut, tried using a screwdriver and hammer, which failed to loosen the nut. I then started examining the the undercarriage and saw that I could replace the springs without removing the tub and did that. In the course of replacing the springs I discovered I could also access the wear pads by lifting the drum off of the undercarriage and placing a block to hold it above the pads. I was able to pop the old pads out by tapping underneath them with a hammer. The new pads were then installed and the weight of the drum popped them in. It was necessary to lift the drum assembly three times for each of the three pads.
Parts Used:
Suspension Spring Tub Wear Pads - Package of 3
  • Glenn from PROVO, UT
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Cracked drain tube.
Removed old tube and replaced with new version. Replacement slightly different than original since the new part included a feature that appears to prevent the problem. New part still fit and is operating well so far.
Parts Used:
Drain Hose
  • Eric from Grand Haven, MI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers
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drum SLAMMING into the back of the washer when sipnning
I just replaced the spring just like the vid show me.it run's like a new one-I bought it used about 5 yr's ago
Parts Used:
Suspension Spring
  • WILLIAM from DAYTON, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Washing machine making a grinding noise
Purchased and installed PS1485646 COUPLING, MOTOR (Direct Drive Coupling). We googled "Washing Machine making a grinding noise. Several people suggested coupling probably broken. We located some instructions online regarding dis-assembly, sure enough,the coupling was broken. We ordered the part from Partselect.com. It arrived in three days, replaced the broken coupler. Washing machine back in business for around $20. Hooray! Thanks, Partselect!
Parts Used:
Direct Drive Motor Coupling
  • Tracy from Yuba City, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
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Tub not spinning or agitating, but could hear motor working.
Disconnected power, all hoses. Tilted washer backward to see underneath. (Placed sturdy 6" high object under back of washer to keep it from going flat on ground and possibly damaging hose connects). Looked for area where motor and transmission connect. Saw broken part (coupling). After trial and error, figured out how to remove pump and then motor, by removing strap type holding clips, and then broken part was accessible. Ordered part online and was easy to install and reassemble washer now that I knew how it came apart. If I had known the part name or number beforehand, I could have watched the replacement instruction video on this site, but I figured it out anyway, and I did it without removing the whole control switch panel and side panels/body of washer, like they do in the video. But..I guess they had to do that to give you a good view of all the parts and things they were removing underside. I recommend watching video for this part install,so you see what needs to be removed and how underneath, but then just tilting washer back to access underside, without all that control panel and sides removal.
Parts Used:
Direct Drive Motor Coupling
  • MICHAEL from CLEARWATER, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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washer would not spin or agitate
I first took the 2 screws out and disconnected the wires, I got my parts ordered and when they came in I put it back together then plugged th wires back in. I really could not believe that I could do something of this nature but when I started it was easy. My boyfriend wanted to take the washer to a repair shop, but I said first I will take a look and see if it will be worth saving. Otherwise I will junk it. It cost me with shipping costs 41.00 I am very proud of my self.
But I read other peoples experience on fixing the same problem that I had so I gave it a try.
I will not hesitate to do other jobs myself. Doreen Finlaw
Parts Used:
Direct Drive Motor Coupling Motor Retainer Clip Tub Wear Pads - Package of 3
  • Doreen from Ashtabula, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable)
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washer shakes and was very noisey
researched the problem from the web-site.found the three most common things that would cause the problem.inspected the washer to see if there was evidence that one of the described parts had falled,and found that the tub wear pads were missing do to wear.simply replaced and it solved the problem. Thanks for the information.
Parts Used:
Tub Wear Pads - Package of 3
  • william from lindside, WV
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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washing machine stuck on drain cycle
Siphon break kit keeps washing machine from continuing to siphon after rinse/cycle -- like emptying a pool with a hose. Fixed the problem of the tub never filling due to siphon draining out water as it's being put in.
Parts Used:
Siphon Break Kit
  • Matthew from Wauwatosa, WI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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All Instructions for the 11016982500
61 - 75 of 1005