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Models > 11016964503 > Instructions

11016964503 Kenmore Washer - Instructions

All installation instructions for 11016964503 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016964503
931-945 of 1,192
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Agitator stopped working

  • Customer: kerry from madisonville, LA
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
After about 4-5 years, the agitator cogs or "dogs" will wear out and cause the agitator to stop working-Simply pop the cap off of the top of the agitator with your hands by pulling upwards, remove the plastic cap at the bottom of the agitator-there are 2 plastic ears that you pull up on also with your hand, exposing a 1/2 locking nut. Use a socket and extention to unscrew the nut. Grab the bottom of the agitator with both hands and pull sharply upwards removing the entire assembly. Flip the assembly over to expose the four cogs. Replace with new, and reverse the procedure to reinstall the agitator

Motor Coupling failed after 20 years!

  • Customer: Brian from Spring Hill, TN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Determined based on some Internet searches that the part that we needed was the motor coupling; washer would not spin or agitate. Once I figured out how to removed the cover (by the way, one of the guys at an appliance store told me how to do it), and reviewing the video on your website, I removed the two screws and four clips, dropped the motor, inserted the parts and put it back together - all in about 15 or 20 minutes. It was easy and clean and the washer worked again. Hopefully go for another 5-10 years. Thanks.

Washing machine acting unbalanced

  • Customer: Travis from Denver, CO
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Short solution: Machine acted unbalanced no matter how it was loaded and replacing all of the springs seems to have fixed the problem. Long solution: The washing machine was acting unbalanced no matter how I loaded the washer so I removed the cover to see if there was anything obvious (there wasn't). After looking around online I found someone with a similar issue who replaced the suspension springs with success. So I replaced the suspension springs AND the counter balance spring but before I swapped them I did a test to see if the old springs were worn. The test was hanging a 10lb weight from each spring and measuring the stretch of the springs to figure out the "new" vs "old" K values. The results showed that the old and new suspension springs had about the same K values but that the old counter balance spring had lost roughly 50% of its spring constant compared to the new counter balance spring. So replacing one of the springs did show a measurable gain in spring strength and the issue has been resolved thus far (12 loads of laundry without issue). I would still replace all of the springs if I was doing it again because it worked for cheap. Parts arrived 4 days after ordering them and they are genuine Whirlpool parts.

agitator would not turn (agitate) during wash cycle

  • Customer: Lissa from Gunnison, CO
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Remove protective cover and inner seal with gasket from top of agitator. Use socket set with extension to reach bolt in bottom of agitator and loosen bolt. Remove assembly from washer. Take out interior disk and remove broken agitator directional cogs. Replace with new directional cogs. Reassemble parts in reverse order. Easy Peasy,took about 5 minutes.

4 directional cogs in top agitator crystallized and broke

  • Customer: Jeri from Shelton, WA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Popped top cap off agitator, removed bolt, removed top agitator, replaced directional cogs, reinstalled top agitator, bolt, cap. This machine is 43 years young, it's happy again.

Leaking water from under the front of the washer

  • Customer: John from Morgantown, WV
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
Used pliers to help disconnect hoses, unplugged power cord, laid washer on its back, unsnapped two clips holding pump to the motor, lifted pump off, and replaced it.

Washer was shaking and moving violently

  • Customer: WILLIAM from Atlanta, GA
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I replaced 3 suspension springs, 3 tub wear pads and 1 leveling spring (for less than $35 delivered). The springs are all very accessible once you remove the cabinet. The wear pads are also easy to get to - just tilt the tube up a little on each of the 3 corners and pull the old pads out. Before the repair, the washer shook, banged and walked so much that I thought it surely was time to get a new one. After the repair, the washer worked like new (even though it's 11 years old). I watched a short youtube video about removing the cabinet, which is very easy once you see what to do. I searched on something like "whirlpool washer repair youtube" and got multiple good videos. This repair was well worth the effort.

Agitator not functioning

  • Customer: Sam from Chesterland, OH
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Popped agitator cap. Used ratchet to remove screw. Pulled off base unit. Inserted cogs into slots after removing worn and or broken cogs. Reinstalled......done!

The agitator is a 2 part agitator and the Top part didn't agitate.

  • Customer: Edna from Ticonderoga, IL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
I took the Agitator Cap Barrier out of the Top part of the agitator and than screw that holds the 2 parts together. I removed the part that holds the Cogs. I replace the Directional Cogs (dogs) into the holder, replaced the holder into the top agitator, replace the screw, put the new Agitator Cap Barrier in and it now works as good as new!! It took me 3 minutes tops!

leaking water pump

  • Customer: Erin from Annapolis, MD
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
After removing the outer shell of the machine, and disconnecting the supply hoses, I leaned the machine on it's back and disconnected the drain line. Then, it was simply a matter of removing and replacing the damaged pump with the new one. The pump is held in place by two easily removable clips. The hardest part of the whole process was making sure the shaft from the motor lines up with the corresponding hole on the pump.

Agitator cogs broken

  • Customer: Arnold A from Greers Ferry, AR
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Followed instructions on WEB site, they were very easy.

cogs wornout i overload too much

  • Customer: george from middleburg, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
watched the video piece of cake good job guys

Bad Motor Coupler

  • Customer: Hilary from Gainesville, FL
  • Difficulty: Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
So, the instructional video was great but be warned that you REALLY need to hammer the part into place. Basically hammer it into place so that the end of the shaft that it goes on is flush with the plastic piece of the coupler on both ends. Otherwise, you'll put the washer together and run a load and it'll squeal and smell like burning rubber. We had to take it apart like 3 times before we got it on there securely enough. We would then run an empty load and it would be fine but as soon as we would add clothes the squealing and burning would ensure. So, my advice is to hammer it in well and save yourself the time and struggle!

direct drive motor coupling

  • Customer: Eugene from Chiefland, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplug washer. turn hot and cold water off. disconnect and mark water hoses. put a blanket on floor and lean washer on its back. use screw driver to remove metal clamps from water pump. use ratchet or nut driver to,,remove screws from metal clamps on motor.remove metal clamps with screw driver. unplug wire harness from motor. remove motor and remove old drive coupling and repelace with new part.

Upper agitator not turning. Making loud grinding noise.

  • Customer: Jim from Aptos, CA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Remove top cap to access 1/2" bolt. Remove bolt and pull entire assembly up and off of shaft.Disassemble unit by taking long std. screwdriver to release 2 small locking tabs. Flip over and remove ratcheting upper assemble from larger lower piece.Now you will see the broken cams and be able to replace.Assemble in reverse order.
All Instructions for the 11016964503
931-945 of 1,192