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Models > 11016962501 > Instructions

11016962501 Kenmore Washer - Instructions

All installation instructions for 11016962501 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016962501
46-60 of 1,193
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water leaking from pump

  • Customer: michael from westmoreland city, PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 14 of 18 people found this instruction helpful
Removed the clips. Pulled out the old pump. After trying to get the new pump on the shaft of the motor, I realized that some corrosion had built up on the motor shaft. I got a small tack hammer and very lightly tapped the shaft to remove the corrosion. The pump then slid on the shaft with no problem. Replaced clips. Job complete.
The corrosion on the shaft cracked the plastic piece where the shaft connects and this is what caused the problem in the first place.

water leaking during run cycle

  • Customer: michael from weymouth, MA
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 13 of 15 people found this instruction helpful
flip machine back remove two spring clamps and hoses remove two spring clamps and water pump save $500.+on a new washer

The support sprint had broke which left the basin unleveled so water would leak behind the basin and onto the floor

  • Customer: Michael from Newark, DE
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 28 of 60 people found this instruction helpful
I replaced the broken support spring and the problem was fixed

Tub did not center and seal was hanging out of tub

  • Customer: James from Nelsonville, OH
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Socket set
  • 13 of 16 people found this instruction helpful
Laid washer on front side and removed top spring, then lifted the tub assembly to replace the right side spring, the one behind the motor was the hardest, I lifted the tub then removed the spring bracket at the tub with pliers and a socket. The top seal all I had to do was take the 4 screws that hold the top on (it takes a long extension) then sit it bak up and I lifted the top up to give me enough room to unsnap the top piece of the tub, cleaned it up put seal in. The parts fit perfitlt and real fast shipping, I bookmarked the site and will buy from again. JIM

tub off center, rubbing on outer tub in spin

  • Customer: Charles from Rose Bud, AR
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers
  • 11 of 11 people found this instruction helpful
turned the washer on it's back and shoved the tub to the side to release pressure on a spring ,pulled it loose and installed new one. this worked for the back two then turned washer on it;s face and repeted the process on the front spring.
Washer works great now.

Washmachine wouldn't spindry

  • Customer: Chuck from South Holland, IL
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set, Wrench set
  • 12 of 14 people found this instruction helpful
I removed three bolts from the transmission and two clips that hold the motor to the drive gear. I replaced the brake cam that had cracked and the lining. Now it works great ! Ordered part on Friday before two and it came Saturday at four.

My washer stopped mid-cycle and acted completely dead

  • Customer: Jeff from Ventura, CA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 11 of 12 people found this instruction helpful
I thought the click of the lid switch sounded different so I pulled the top console and tested it for continuity in both positions and found none. When I by-passed the switch the washer started up, so I knew what the problem was. There are four screws involved to remove the console which reveals the lid switch to the left side. There's a single screw for a ground wire but the switch itself is simply snapped in place after disconnecting the wire harness plug (must be done with the lid open btw).

I was lucky to diagnose the problem accurately so that the first thing I suspected turned out to be the problem!

Agitator moves freely in both directions

  • Customer: James from NAPERVILLE, AL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Wrench set
  • 12 of 16 people found this instruction helpful
First I removed the softener bin by pulling it up and off, then I removed the plastic seal by pulling it up and out, then I removed the 1/2 inch bolt with a ratchet and extension, then I removed the upper and lower agitator assembly from the machine and seperated the two by putting my feet on the lower agitator to hold it to the floor and pulling the upper agitator fast and firmly.
Sitting on top of the lower agitator I found the dog ear assembly. I pulled the dog ear assembly off and removed the yellow cap and existing dog ears.
Assembly was reverse.

Replaced ring that broke and washer that was bent on the edge.

  • Customer: Kim from West Liberty, OH
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Wrench (Adjustable)
  • 21 of 43 people found this instruction helpful
Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).

Hot water would not stop running into machine when machine is off.

  • Customer: Jon from Lafayette, IN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 11 of 14 people found this instruction helpful
Unplug machine then removed two screws from the back of the control panel so that the panel could be removed from the top of enclosure. I then removed the two spring clips that fastens the enclosure to the back panel of machine. Stand in front of machine and tilt enclosure back towards you, this opens up the machine to get access to the inlet valve. Remove all electrical wires and the water hose at the bottom of the valve. There was only one bolt that attached the valve to the back panel; remove it and replace water inlet valve.

The wash cycle did not start.

  • Customer: Dwane from Cincinnati, OH
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers
  • 9 of 10 people found this instruction helpful
First I removed the plastic panels on each side the control panel. Each side was secured by a phillips screw. Once the screws were removed the side panels were easily removed. I tilted the panel back to the rear of the washing machine to expose the lid switch. I first took a picture with my camera phone to ensure installing the switch correctly. I removed a small screw that secured a green ground wire. The lid switch was removed by lifting the plastic catch with a flathead (or slot) screwdriver and uplugging the switch. Reverse the steps and install the new switch. Secure and tighten the green ground wire. The lid must be lifted to properly seat the lid's guide arm into the lid switch. Replace the side panels and tighten the phillip screws. Test the wash cycle using a low water level. It took me 5 minutes to install this part. I am a attorney not a mechanic.

Washer worked fine but wouldn't spin. Hot smell. I could turn tub by hand to help it get started and it would spin okay. Silver clutch cover was very hot to touch.

  • Customer: Kevin from Disputanta, VA
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
  • 12 of 19 people found this instruction helpful
I pulled back off machine. A real pain. Not something you have to do although once the back is off, the whole cabinet just lifts off. Idealy: Remove agitator and reatiner clip, lay washer on it's side or face, Remove electrical connector form motor, remove two hoses from pump, (motor can be remove easily from transmission if desired. It's lighter), remove three 1/2" bolts, lift transmission w/clutch assembly out. Pay attention to orientation of flat washer and clip (remove). The cluch band is indside the silver cover. Pich together with pliers to relieve tension and lift out. There are three while pads that wear away and glaze over when they get too hot from slipping. Reassemble. Ths is from memory so I hope I didn't forget anything. Time to do it this way would probably only be 45 minutes.

spin cycle was not working / poor

  • Customer: Craig from Plano, TX
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Socket set
  • 10 of 13 people found this instruction helpful
Unplugged the appliance. turned off inlet water and removed hoses. popped the cap off hiding the bolt that keeps the agitator in place and pulled the agitator off. tipped the washer on its front . disconnected the Wire harness. removed the 3 bolts that hold the pump, motor,clutch, (drive assembly in other words). pulled the Drive assembly out of its resting spot removed the bad clutch and replaced it with the new one. then reassembled in reverse order.

hoses had holes in them

  • Customer: Sharon from Dallas, TX
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 11 of 16 people found this instruction helpful
Put clamps on hose end and then used some dishsoap on the inside of the hose to make pushing them into place easier once in place I placed the clamp in correct spot and used a screwdriver to tighten the clamps.

Washer basket off-center and wobbling during spin cycle

  • Customer: Craig from Woodland Hills, UT
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 8 of 8 people found this instruction helpful
Remove the washer case/enclosure to expose all the internal parts. Lie on the floor and with pliers and a strong arm. Remove and replace each spring one at a time. Pretty straightforward.
All Instructions for the 11016962501
46-60 of 1,193