Instant Repairman

Enter your model number and our Instant Repairman will help diagnose and fix your appliance.

Enter model number

Need help finding your model number?

My carousel cooking tray isn't turning.

Investigate these four areas if your carousel cooking tray is not turning:

Common microwave turntable guide Turntable Guide

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.


Common microwave turntable drive bushing Drive Bushing

Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two.


Common carousel cooking tray Carousel Cooking Tray

Check the carousel tray to make sure it is sitting correctly on its turning mechanism. If it isn't, adjust it slightly for proper functioning.


Common microwave turntable motor Carousel Tray Motor

Your carousel cooking tray is propelled by its own motor. An inoperable cooking tray could mean a dysfunctional cooking tray motor.


CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.