Wins the 2013 Bizrate Circle of Excellence Platinum Award has received the highest honor for customer service for the fifth time

Wednesday, November 6, 2013

HALIFAX, Nova Scotia -, the leading online appliance parts retailer and resource for the DIY home repair market, has been recognized for outstanding online customer service by winning the 2013 Bizrate Circle of Excellence Platinum Award. This award is the highest distinction provided by Bizrate Insights’. is one of only 66 retailers in Bizrate’s North American Retailer Network of 5,000 companies to receive Platinum status. To qualify for Platinum Award, achieved a score of at least 9.0 out of 10 in all seven key satisfaction indicators that nominees are evaluated on. This is the fifth time that has been recognized with the Platinum Award distinction.

“The Bizrate Circle of Excellence Award highlights the commitment and dedication of our staff who work continuously to provide the best possible online shopping experience for our customers,” said Ben Graham, Director of E-Commerce.

The award recognizes online retailers that are providing outstanding online shopping experience and above average customer service, as rated by their own customers. Customer satisfaction is based on seven indicators: overall satisfaction, product selection, ease of finding products, repurchase intent, whether or not the product met expectations, on-time delivery, and customer support.”

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