HALIFAX, Nova Scotia - PartSelect.com, the complete online resource for the do-it-yourself repair market and official home of the Instant Repairman, has been recognized for outstanding online customer service with Bizrate Insights’ highest distinction, the 2012 Bizrate® Circle of Excellence Platinum Award. PartSelect.com is one of only 38 retailers in the North American Retailer Network, a collection of over 5,200 retailers, to earn Platinum status. To do so, PartSelect.com achieved scores of at least 9.0 out of 10.0 in all seven key satisfaction indicators on which nominees are judged.
“The Bizrate Circle of Excellence Platinum Award is a major tribute to the entire PartSelect.com staff, which spends countless hours working to improve the online shopping experience for our customers”. The Bizrate Circle of Excellence Platinum Awards, recognize retailers that receive consistent, outstanding online customer satisfaction ratings, as rated by their own verified customers. Customer satisfaction is judged on seven indicators: overall satisfaction, product selection, ease of finding what the customer is looking for, repurchase intent, product met expectations, on-time delivery, and customer support.
“The Bizrate Circle of Excellence Platinum Award is a major tribute to the entire PartSelect.com staff, which spends countless hours working to improve the online shopping experience for our customers,” said Ben Graham, Director of E-commerce for PartSelect.com. “Our innovation, ingenuity, and devotion to customer service and satisfaction are what differentiate us from our competitors and enable us to build a strong and loyal network of customers. We’ve set the bar high with this award, but I’m confident that we can continue to improve the user experience and exceed these ratings.”
The honorees of Bizrate’s Circle of Excellence Awards are selected primarily on dedication to providing top-notch online customer experiences, consistently collecting customer feedback, and earning exceptional customer satisfaction ratings throughout the award year. This year, 94 online retailers were honored with the Circle of Excellence Award, representing only 1.8 percent of the more than 5,200 nominees. Thirty-eight online retailers, or 0.7 percent of the North American Retailer Network, received the Platinum designation.