Help Using PartSelect.com

Part Search

If you already know your part number, you may search for parts using either the manufacturer or PartSelect part number. Enter your part number in the Part Search box and click the "Search" button. Note that you must know the entire part number to use the Part Search.

For example, if your part number is 211125, type 211125 in the Part Search box and click the "Search" button. This will take you to a results page displaying the part number, a photo if available, the part description, price, and availability. Click on the "Add to Cart" button to add the part to your cart.

Model Search

If you don't already know your part number, you may search for parts using the manufacturer model number. First select your product type and brand from the drop-down lists. Then enter your model number in the Model Search box and click the "Search" button. Note that you may enter all or just the beginning of your model number to use the Model Search.

Once you have entered your model number and clicked "Search", you will see a list of diagrams for your model along with a description of each diagram, e.g. "FREEZER DOOR" or "CONTROL PANEL". Click on the diagram where you think your part is located.

This will take you to the parts list for that diagram, along with a full-size version of the diagram. Each part in the part list has a number next to it that corresponds to a number on the diagram. If there is a photograph of the part, it will be shown as well. You may change diagrams by clicking on another diagram in the left-hand window, which contains all diagrams for your model. You may scroll around in each window independently so if you don't see your part on the diagram or in the parts list, simply scroll around until you do. Once you have located your part, click on the "Add To Cart" button to add the part to your cart.

Find Part By Name

You can locate the repair you need by searching your entire model for it by name.

To find your part, type a part name in the search box. Keep your searches simple, e.g. “belt” or “pump”. Do not pluralize your search, e.g. use “knob” instead of “knobs”. Also, be sure to try different spelling variations as part names can vary.

If you’re unsure about the name to use to locate your part, try searching for it by location instead.

Find Part by Installation Instructions

Installation Instructions are submitted by other PartSelect customers and give detailed steps on installing a specific part. You can search these installation instructions to help get more information on a repair, a part or a symptom, as well as troubleshooting tips.

You can search by part name to find all instructions relating to a specific part. Example: ‘belt’ or ‘pump’.

You can also search by symptom to find all instructions relating to a specific symptom. Example: ‘noise’ or ‘leaking’.

Keep your searches simple and do not pluralize your search.

Locating Your Model Number

Look for a metal tag on your appliance. Usually the tag will be in an easy-to-find place. Your model number will be on the tag. Sometimes there will be two model numbers, as in the case of products purchased at Sears. Be sure to always use the manufacturer's model number when doing Model Searches.

You can search by part name to find all instructions relating to a specific part. Example: ‘belt’ or ‘pump’.

You can also search by symptom to find all instructions relating to a specific symptom. Example: ‘noise’ or ‘leaking’.

Keep your searches simple and do not pluralize your search.

• Air Conditioner
• Cooktop
• Dehumidifier
• Dishwasher
• Dryer
• Freezer
• Food Disposer
• Microwave
• Refrigerator
• Range
• Trash Compactor
• Wall Oven
• Washer
• Water Heater

Series Numbers

Manufacturers often make changes to models, which can sometimes result in different parts being used for your model. For instance, a motor may be changed mid-year, which could mean that a different wiring harness has to be used.

When a series number is shown on your appliance, you will need to identify what series your appliance belongs to. The series is the first few characters of your serial number. A serial number is found on the metal plate or the paper sticker attached to your appliance. It may look something like this:

When a given part in a model's part list has a series number, it means that the part is the right one for all models whose serial number starts with that series number, or a higher series number. If there is an exception to this rule, another part will be listed for you. To put it another way, you should select the part with the highest series number which is less than your entire serial number. For example:

1. Adding Items To Your Cart

To add an item to your cart, click on the "Add to Cart" button next to the part. This will add the item to your cart and take you to your shopping cart. From here you can make any changes to the item quantities, remove items one at a time, or empty your cart entirely. When you are satisfied with the contents of your cart, click on the "Proceed To Checkout" button. You will be taken to the next step in the purchase process, Purchasing Your Parts.

2. Purchasing Your Parts

Review your order for accuracy. Next select a shipping method and enter your shipping and credit card information. Note that all information on this page is protected by 128 bit SSL encryption. Once you have selected your shipping method and entered your credit card information, click on the "Submit" button. You will be taken the to the final step in the purchase process, Order Confirmation.

3. Order Confirmation

You will be given an order number, which you should make a note of for your records. You will also receive a confirmation by email with the details of your order. When your order ships, you will receive a shipment confirmation by email with the details of your shipment, including the tracking number. If tracking is available for your shipment method, a tracking link will appear in your email. Click on the link to track your parcel online.

Security Code

For your security, we require the security code located on the back of your credit card. Flip over your card and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

Secure Shopping

Our Safe Shopping Guarantee protects you while you shop at PartSelect so you never have to worry about credit card safety. We guarantee every transaction you make at PartSelect will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at PartSelect. See below for further details of this guarantee.

Why is PartSelect so safe? When you shop at PartSelect, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. Our Secure Sockets Layer (SSL) software is the industry standard. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

Still don't want to use your credit card on the Internet? That's OK, too. Just contact us at customerservice@partselect.com and we'll be happy to take your order via email. Please note that sending credit card details via email is not as safe as using our on-line secure ordering system.

If you're not comfortable transmitting this information online at all, simply call PartSelect's customer service staff toll-free at 1-888-895-1535 between 7:00 AM and 12:00 AM EST and we'll be happy to take your order over the phone. Your order can be placed most quickly if you conduct your research using the web site first, and have your part numbers ready for the Customer Service Representative.

Guarantee Details: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, PartSelect will cover the entire liability for you, up to the full $50. PartSelect will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at PartSelect while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

CVV

Providing your CVV ("Card Verification Value") number to an online merchant proves that you actually have the physical credit or debit card in your possession. This helps to keep you safe and reduce fraud.

CVV numbers are NOT your secret PIN (Personal Identification Number). Never enter your PIN number when asked to provide your CVV.

Turn your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your CVV.

• American Express® cardholders: Look for the 4-digit code printed on the front of your card.
• Visa®, Mastercard®, and Discover® cardholders: This will be just above and to the right of your main credit card number.

Your Privacy

PartSelect respects your privacy as a customer. That's why all personal information you provide to us is held in the strictest confidence and will not be made available to any outside agencies.

We need your email address to provide:

• Your order confirmation
• A tracking number for your shipment(s)
• Login for cancellations and returns
• Refund confirmation for any returns
• We hate spam as much as you do so we'll never give your email address to anyone else.

Shipping Methods and Costs

PartSelect will ship your parts to any physical address within the United States, except Alaska, Hawaii, Puerto Rico, or United States offshore territories, including APO/FPO US military bases. Because of duty restrictions PartSelect.com is unable to ship most items to Canada. If you are a Canadian customer interested in purchasing parts from PartSelect, please visit PartSelect Canada at www.partselect.ca.

We offer you a variety of shipping options in order to best meet your appliance part needs. We work hard to ensure that you are charged the lowest possible rate for shipping, and that the rate you are charged is as fair as possible.

Please note that not all methods are available from all of PartSelect's warehouses. The available shipping methods will be displayed to you when you are making your purchase. Costs include shipping and handling (no additional handling charges).

So that you get your parts as quickly as possible, PartSelect will ship your parts as soon as they become available. Regardless of the number of shipments it takes to complete your order, you will only ever be charged freight once (see "Oversized Items and Extra Shipping Charges" below).

Oversized Items and Extra Shipping Charges

In some cases customers are required to pay extra shipping charges beyond those listed above. Extremely large items may be restricted to more expensive methods (air shipment only, for instance) or the weight or size of certain parts may cause excessive charges. In those cases the customer will be contacted and offered the choice of cancelling the order, or paying the extra freight. Customers will not be charged additional freight without their authorization.

Shipping to P.O. Boxes

Customers should provide street / civic addresses. Some of PartSelect's warehouses ship only by courier and cannot ship to PO boxes. Customers who put in PO box addresses will be contacted via email for a correction. PartSelect is not responsible for delays in shipping this may cause.

Estimated Delivery Date

Estimated delivery date shown on site applies to items which are listed as in-stock and shipped via our standard shipping method. Our average delivery time with this method is 1.8 days.

Some customers (especially those in rural areas) may experience longer delivery times. The arrival date is not guaranteed, however 95% of our customers receive their order within 2 business days.

If you select a faster or slower shipping method, then the estimated arrival date will no longer apply.

Our items ship from multiple warehouses all across the USA. We can ship same-day from some locations (particularly on the west coast) as late as 9pm Eastern. However, we cannot guarantee from which location your order will ship. Therefore, we can only be sure your item will ship same day by the earliest cutoff of 4:30pm Eastern.

Therefore, if you are on the site between 4 and 5pm Eastern (or visit in the morning and then come back in the evening) you may notice our estimated arrival date increase by one business day after 4:30pm Eastern. This is a conservative estimate and your order may ship same-day, even when ordering after this time (up to as late at 9pm Eastern).

Cancellations or Changes

PartSelect processes your order as quickly as possible. When we receive your order, it is routed electronically to one of our warehouses. If you would like to cancel an order, please contact us at customerservice@partselect.com immediately, so that your order can be cancelled before it ships. Once your parts have been shipped, you must wait for them to arrive in order to return them for a full refund. Orders cancelled before any items have shipped will have all shipping costs refunded.

Your confirmation email may not arrive until after your purchase has already shipped, so please contact PartSelect immediately at 1-888-895-1535 if you wish to cancel or make changes to your order.

Returns

For your peace of mind, we offer a 365-day return period. You can complete your return by contacting us at 1-888-738-4871 or CustomerService@PartSelect.com.

Please be sure your return meets the following conditions:

Parts must be in resaleable condition to qualify:

• “Resaleable” means that the part must not have incurred damage, such as signs of installation by the customer, marks, or scuffing.
• Part must also be in its original packaging to be considered resaleable. Please inspect part before removing from its packaging, as this can cause return to be rejected.
• Electrical parts are subject to additional scrutiny.
• Rejected returns cannot be shipped back to customers.

Returning Parts to PartSelect:

• Please have your model number and serial number ready when contacting our customer service to begin the return process.
• After contacting us, you will receive an email with return shipping details (remember to check your junk mail).
• Returns must be received within 365 days of the date the items were originally shipped.
• Customers are responsible for the cost of return shipping.
• If the return is a result of our error, or the part was lost in shipping, contact us within 10 business days to arrange a refund. In this case, we will refund the original cost of shipping after your return has been processed, and provide you with a pre-paid shipping label if we would like the part returned to us. Additional information such as photos of the part may be required to complete a return of this nature.

Receiving Your Refund:

• Please allow 7-10 business days after your return has been successfully processed for your refund to appear.
• If your refund is taking longer than expected, or you would like to check its status, please contact our customer service desk for an update on your return.

Parts Warranty

Unlike many of our competitors, PartSelect sells only Original Equipment Manufacturer (OEM) parts, which means our parts are the parts the manufacturer recommends and not after-market parts that may or may not work properly on your appliance. All our OEM parts carry a one year manufacturer's warranty.

Cookies

Cookies are small bits of information that are stored by your browser either in memory or on your computer's hard drive. Our cookies are used to maintain the information in your shopping cart and nothing more. Most browsers accept cookies by default but you can usually change your browser to prevent cookies from being accepted. In order to make use of this site, you need to make sure that cookies are enabled in your browser.

Availability

• In Stock: The item is in stock in one of PartSelect's warehouses, and will ship today if your order is placed before 4:00 PM EST. If your order is placed after 4:00 PM EST, your in stock items will ship on the next business day.
• On Order: Item is on order and usually ships in 7 - 10 business days. Order today and you should receive your on order parts in one week.
• Special Order: Item is not in stock and must be ordered. Item usually ships in 10 - 14 business days.

The in-stock portion of orders received later than 3 p.m. Monday through Thursday will ship the next day. The in-stock portion of orders received later than 4 p.m. on Friday or anytime on Saturday or Sunday will ship the following Monday.

No Longer Available

Sorry, this part is No Longer Available (NLA) at PartSelect.com, which means:

• The part is no longer sold by the manufacturer.
• The manufacturer does not stock any substitute parts to replace this one.
• We cannot obtain the part through any other means.

Our call center and online agents are, unfortunately, unable to help you locate this part, but you may still be able to find the part elsewhere. We recommend:

• Typing your part number into a search engine and checking to see whether another company might stock it.
• Searching online stores like eBay for your part number.
• Visiting a local appliance store or parts dealer to see if they have this part in stock.
• Contacting a local technician, who may be able to repair your existing part or replace it with their own solution.
• Contacting the manufacturer of your appliance directly to check for their recommendations.

Mail-In Recycling Rebate

PartSelect is proud to offer a Recycling Rebate as part of our commitment to being easier on the earth and offering the best value to our customers.

To qualify for the rebate, you must order a Recycling Rebate eligible part and then send us the old part you are replacing. We offer this rebate because we will refurbish or recycle your old part and we are passing the savings on to you. The rebate is optional – you are not required to send us a used part.

If you order a part with an available rebate you will receive an email when your part ships with specific rebate details and instructions. You will be responsible for the cost of shipping the part (most rebates are large enough that it is still worthwhile). Mail-In Recycling Rebates are currently only available on a select few parts (if a part is eligible for a rebate there will be information on the part page and also in the checkout).

Average Repair Rating

This rating scores the ease of a part installation as rated by our customers. This scale runs from 1 to 5 stars, with 1 being difficult and 5 being an easy repair. You can use this rating, along with customer installation instructions, to estimate the time and skill level needed for your repair.