Privacy Policy

Last Updated:: June 10, 2026

1. Introduction

PLEASE READ THIS PRIVACY POLICY (“POLICY”) CAREFULLY TO UNDERSTAND HOW WE COLLECT, USE, DISCLOSE, SHARE, AND PROTECT YOUR PERSONAL INFORMATION IN CONNECTION WITH YOUR USE OF OUR WEBSITES, APPS, AND OUR SERVICES (AS DEFINED BELOW). WE ALSO DESCRIBE YOUR PRIVACY CHOICES AND RIGHTS UNDER APPLICABLE STATE LAWS. BY ACCESSING OUR WEBSITES OR USING OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND ACKNOWLEDGE THIS POLICY AND OUR COOKIE POLICY.

PLEASE NOTE THAT WE USE COOKIES, PIXELS, AND OTHER AUTOMATIC ONLINE TRACKING TECHNOLOGIES WHEN OPERATING OUR WEBSITES, OUR APPS, OUR MESSAGING, PROVIDING THE SERVICES, AND SENDING YOU ELECTRONIC COMMUNICATIONS.

PT Intermediate Holdings IV, LLC and its affiliates and subsidiaries (including the Eldis Group Partnership subsidiaries in the USA and in Canada) (collectively, “Eldis Group,” the “Company” or “we,” “us,” or “our”) are committed to protecting the privacy and security of the personal information we collect, use, disclose, share, protect, and otherwise process as part of our business. When we say personal information, we are referencing information that can identify you or could reasonably lead to identifying you, including information defined as personal information, personal data or similar terms under applicable data privacy laws.

Personal information excludes publicly and deidentified and aggregated data. We respect your privacy and are committed to protecting it through our compliance with this Policy. We also believe in transparency, and we are committed to informing you about how we treat the personal information we collect and process.

CALIFORNIA NOTICE AT COLLECTION

See Section 3 for the categories of personal information we collect; Section 6 for the business or commercial purposes for such collection; and Section 7 for more information on those whom we disclose or share your personal information. See Section 15 for how long we retain your personal information.

This Policy applies to personal information we collect in connection with our "Services," where this Policy appears or is referenced, which include:

Websites and Cookies: Our websites, including eReplacementParts.com (collectively, the "Websites”) and the use of cookies and other tracking technologies on our Websites;
Mobile Apps: Our mobile applications, that you download from application stores (like Google Play® and the Apple App Store®) which provide dedicated non-browser-based interactions between you and our Websites (“Apps”);
Chatbot and Other AI Services: Interaction with our chatbot and the services which we use that incorporate artificial intelligence technologies, such as when we record Microsoft Teams meetings and in connection with our recruiting process;
Messaging: Emails, text messages, and other electronic messages between you and the Company (“Messaging”);
Third-Party Sites: Your interactions with our advertising and applications on third-party websites and services, including social media sites, if those applications or advertising include links to this Policy; and
Third Parties: From third parties, including our business partners and affiliate companies.

This Policy also applies to personal information we collect from our business partners, vendors, and other businesses with whom we or our subsidiaries or affiliates engage in the regular course of business. Except as provided in Section 11, this Policy does not apply to personal information we collect from our employees.

Depending on where you live, you may have additional rights related to your personal information. Please see Sections 12 (California), Section 13 (Nevada), and Section 14 (Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia) for more information.

If you are a resident of the United Kingdom, the European Union, or Switzerland, please see our EU/GDPR Privacy Policy located here for additional information regarding our processing of your personal information.

If you are a resident of Canada, please see Section 15, which explains how we process your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, the Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

2. Children Under the Age of 18

Our Services are not intended for use by children under the age of 18 and children under the age of 18 are not permitted to use our Services. We do not knowingly collect, use, or share personal information about children. If you are a parent or legal guardian and think your child has given us personal information without your consent, you can contact us at [email protected] and we will make commercially reasonable attempts to delete such personal information.

3. Information We Collect About You and the Sources of Such Information

We collect different types of information from and about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect from the following sources: directly from you, through Automatic Collection Technologies (as defined below), and third parties, including our business partners and affiliate companies (see below for more information).

Information You Choose to Share with Us

We collect the following types of personal information, including information that you choose to share with us:

Identifiers: Contact information, such as your name, home, work, and/or shipping addresses, work or personal e-mail address, telephone number, account username and password, employer name, and job title.
Customer Records: Such as your name, signature, physical records or description, address, telephone number, passport number, driver’s license number or financial information and Tax ID if you claim that you are tax exempt. We use a third party-payment processor to collect credit and debit card information but do not directly collect or store that information.
Protected Data: Demographic information, in connection with employment.
Commercial Information: Including records of items purchased, obtained, or considered on our Websites and Services, including purchase histories and tendencies.
Biometric information: When you use a Company-provided timeclock, we collect your fingerprint data, either directly or through authorized service provider(s). For more information, please see our Notice and Consent for Biometric Information and our Biometric Information Retention Policy.
Sensory Information: Your voice recording when you choose to leave us audio feedback or when you speak to our customer service team.
Records and copies of your correspondence and messaging if you contact us.
Your responses to surveys that we might ask you to complete for customer service and research purposes.
Details of transactions you carry out through our Services and of the fulfillment of your orders.
Employment Information: Information you provide when you apply for employment or during your employment.
Educational Information: Information you provide when you apply for employment or during the course of your employment.

Certain personal information we collect from you is required to enter into a contract with the Company, for us to perform under the contract, and to provide you with our products and Services. If you refuse to provide such personal information or withdraw your consent to our processing of personal information, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.

Chatbot and Artificial Intelligence Services

We use automated chatbot technology powered by artificial intelligence to provide customer support and assistance on our Websites and Services. When you use our chatbot, you are communicating with an automated system powered by artificial intelligence, not a human representative, unless explicitly stated otherwise. Our chatbot is designed to help understand your questions and provide helpful responses based on programmed algorithms and machine learning technology designed to simulate conversation and provide information.

We may also use generative artificial intelligence technologies, including large language models (“LLMs”), machine learning systems, predictive analytics, and similar automated technologies in connection with our Websites, Apps, customer support functions, internal operations, analytics, recruiting, workflow automation, search functionality, recommendation engines, and other business processes (collectively, “AI Services”). AI Services may be provided by the Company or by third-party technology providers acting on our behalf.

Certain AI Services may integrate with our enterprise systems, customer relationship management platforms, inventory systems, order management systems, service platforms, communication tools, or other systems of record in order to retrieve, process, summarize, classify, analyze, or generate information and responses.

Our AI Services may process personal information, account information, transaction data, technical information, support history, device information, user prompts, uploaded content, and other information necessary to provide the requested functionality and improve system performance.

You should not submit sensitive personal information, confidential information, payment card information, trade secrets, protected health information, or any other highly sensitive information through public-facing AI tools or chatbot features unless specifically requested by the Company and transmitted through an approved secure method.

Through your chatbot interactions, we automatically collect the following personal information:

The content of your messages, questions, and inquiries, and transcripts of your conversation with the chatbot.
Date and time stamps of conversations and session metadata.
Session duration and interaction patterns.
Your IP address and general geographic location data.
Device and browser information and technical identifiers.
Any personal information you voluntarily share or disclose during conversations.

We collect and use information from your chatbot interactions for the following purposes:

To respond to your specific inquiries and provide requested information and relevant responses.
To improve our automated response capabilities and the accuracy and effectiveness of our systems.
To analyze service usage patterns to enhance user experience and optimize our Services.
To train our AI systems for better performance and maintain customer service records.
To provide ongoing customer support and resolve technical issues or complex inquiries.
To maintain security, prevent misuse of our Services, and protect our legitimate business interests.
To comply with legal obligations and enforce our Terms of Use.

By using our chatbot services, you provide your consent for the collection, use, and disclosure of your personal information as described in this policy. Your consent is voluntary, and you may withdraw your consent at any time by contacting our Privacy Officer (contact information below), subject to legal or contractual restrictions and where legally permissible.

AI Services may rely on third-party artificial intelligence models, cloud infrastructure providers, or external technology platforms. The Company is not responsible for independent processing activities performed by third-party providers acting outside our instructions or outside the scope of our contractual relationships with them.

AI Outputs and Human Review

AI-generated responses and outputs may be inaccurate, incomplete, biased, or inappropriate and should not be relied upon without independent review where appropriate. While we take reasonable measures designed to improve the accuracy and reliability of AI-generated content, the Company does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

Certain AI-assisted interactions, recommendations, classifications, summaries, or workflow automations may involve meaningful human review, validation, or oversight before action is taken, where appropriate or legally required.

We do not use AI systems to make solely automated decisions that produce legal or similarly significant effects concerning consumers unless permitted by applicable law.

Information We Collect Through Automatic Data Collection Technologies

We automatically collect the following information in connection with your use of the Services:

General location information, using your zip code or postcode and IP address.
Device, internet, and network activity information such as the browser, device, and operating system you are using, signal strength, device identifiers, MAC address, and your IP address.
Website information about the site you came from and the site you visit when you leave us.
App usage information, including how often you use the App and where you downloaded it.
Mobile device intelligence and AI-assisted functionality data, including interactions with on-device processing features, voice processing tools, image recognition features, predictive text systems, smart recommendations, or similar operating system or application-layer AI features made available through your device or operating system provider (such as Apple Intelligence or similar technologies), where enabled by you or permitted by your device settings.
Information generated through on-device processing may remain locally on your device in certain circumstances and may also be shared with the Company or our service providers when necessary to provide requested Services, synchronize functionality, improve user experience, maintain security, or support operational purposes.
Your interactions from embedded technologies (including web beacons, tags, and pixels) in the Websites, App, Messaging, emails, and other communications to help us understand how you interact with our Services.
Inferences we draw about you, based on your personal information, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.

As you navigate through and interact with our Services, we may use automatic data collection technologies including different types of cookies, web beacons, tags, pixels, clear gifs and similar technologies, including those that include the Meta Pixel and Google's advertising platforms (collectively “Automatic Data Collection Technologies”) to collect certain information about your equipment, browsing actions, searches on our Websites and Apps and patterns. Details about the Automatic Data Collection Technologies and the specific cookies and technologies that we use can be found in our Cookie Policy available at Cookie Policy.

Information We Collect Through Third Parties

The personal information we collect from third parties includes contact information, such as name, physical and email address received from our business partners and affiliate companies. For example, if you choose to sign in or create an account using Google Sign-In, we receive from Google certain account information that you authorize Google to share with us, including your email address, first name, last name, and email verification status. We use this information to create your account, authenticate you when you sign in, and link your Google account to your existing Company related account, where applicable. We use this information to market and promote our Services and products.

4. Sensitive Personal Information

We collect account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account from customers to provide our product and Services.

5. Automated Decision Making

We may use artificial intelligence, machine learning, predictive analytics, and automated processing technologies for limited business purposes, including fraud detection, cybersecurity, analytics, customer support, workflow automation, recruiting, product recommendations, search optimization, inventory support, and operational efficiency.

We may also use AI-assisted tools in connection with recruiting and applicant screening; however, employment decisions are not made solely through automated processing without appropriate human involvement where required by applicable law.

We do not engage in solely automated decision-making that produces legal or similarly significant effects on individuals unless authorized under applicable law and accompanied by any legally required notices and rights.

6. How We Use Your Personal Information

We use your personal information for various purposes described below, including to:

provide our Services to you;
process orders or other transactions;
to provide customer service.
provide you with information you request from us or respond to your inquiries.
to market and promote our Services and products.
to comply with legal obligations.
enforce our rights, including those arising from contracts.
notify you about changes.
perform the purposes detailed under the Chatbot and Artificial Intelligence Services section of Section 3.
provide you with notices about your account.
authenticate users who choose to sign in using third-party identity providers, including Google Sign-In, and manage linked user accounts.
for other business purposes. For more specific purposes, please expand this section to see below.

We use information that we collect about you or that you provide to us, including any personal information:

to present our Services and their contents and functionality to you.
to provide our operations and Services to you.
to communicate with you and provide you with information, products, or Services that you request from us.
when necessary to fulfill transaction requests, via phone.
to perform the purposes detailed under the Chatbot and Artificial Intelligence Services section.
to respond back to you via SMS messaging, if you send us a question via SMS messaging.
to follow up on your satisfaction with purchases made on the Services.
to improve our Services and develop new Services.
to assist original equipment manufacturers in fulfilling your order and addressing maintenance and support issues.
to fulfill any other purpose for which you provide it.
to provide you with notices about your account.
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
to manage our relationship with you and your use of the Services.
to notify you about changes to our Services or any products or services we offer or provide though them.
to allow you to participate in interactive features on our Services.
to develop, test, improve, validate, monitor, fine-tune, and maintain our AI Services, machine learning models, algorithms, and automated systems.
to generate summaries, recommendations, classifications, predictions, or suggested actions using AI-assisted technologies.
to monitor AI system quality, performance, safety, integrity, and security.
to detect misuse of AI systems, including fraudulent, unlawful, abusive, or harmful activity.
to register you for our email list and send you periodic messages.
to engage with you on social media.
to enable you to share comments, questions, and answers.
to market and promote our products and Services.
to improve our marketing efforts, including by providing more targeted advertising.
to maintain the privacy and security of our Services.
to maintain our databases and back-ups, including records of our communications with you.
to recognize your device and remember your preferences and interactions.
to determine and track user interests, trends, needs, and preferences.
for general operational support, including procurement, financial and fiscal management, risk and compliance management, and reporting.
to facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transactions.
to obtain and maintain insurance coverage and professional advice.
to comply with federal, state or local laws.
to comply with a civil, governmental, or regulatory inquiry, order, subpoena, summons, or process.
to cooperate with law enforcement agencies.
to exercise or defend legal rights or claims.
to create, use, retain, or disclose de-identified or aggregated information.
in any other way we may describe when you provide the information.
for any other purpose with your consent.

Unless expressly stated otherwise at the point of collection, we do not use customer-submitted content entered into public-facing AI tools to train third-party foundation models for unrelated commercial purposes.

We may also use your personal information to contact you about our own and third parties' goods and services that may be of interest to you. If you wish to opt out of these communications, please check or uncheck (as applicable) the relevant box located on the form on which we collect your personal information. If you wish to change your choice, you may do so at any time by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected] for such information sent by a subsidiary of the Company. For more information, see Choices About How We Use and Disclose Your Personal Information.

7. Those to Whom We Disclose Your Personal Information

We may disclose your personal information to third parties, including:

our subsidiaries and our affiliates;
our contractors, third-party service providers and professional advisors that we use to support our business, operate the Websites and support the Services and the Messaging;
to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form.
to operate our business.
to comply with our legal obligations.
to enforce our rights.
to artificial intelligence, cloud computing, analytics, and automation service providers that assist us in operating, hosting, securing, maintaining, improving, or supporting AI-enabled functionality and related business operations.
to providers of integrated enterprise systems and systems of record in connection with workflow automation, customer support, inventory management, procurement, service management, analytics, and operational support.
with your consent. Please see expand for more information below.

We require service providers processing personal information on our behalf to implement reasonable security safeguards and process personal information only for authorized business purposes consistent with applicable law.

We may disclose any personal information listed in Section 3 that we collect or that you provide, as follows:

to our subsidiaries and affiliates, and their respective officers, directors, employees, and agents.
to contractors, service providers, professional advisers, and other third parties we use to support our business. Specifically, these entities provide customer service, IT and infrastructure support, payment processing, marketing, and shipping services, as well as accounting, legal and other professional services. Our payment processor's privacy policies may be found at https://www.cybersource.com/privacy/
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about one or more of our Services’ users is among the assets transferred.
to fulfill the purpose for which you provide it. For example, if you give us an email address to contact us about a question, we will use your email address to respond back to you;
to original equipment manufacturers to fulfill your order and address warranty, maintenance and support issues.
for any other purpose disclosed by us when you provide the information.
with your consent.

Please note, however, that we will not share text messaging opt-in or consent-related personal information with any third parties unless required by law.

8. Use of De-Identified and Aggregated Data

We may deidentify and aggregate Personal Information we collect as permitted under applicable law. De-identified information is information that cannot reasonably be used to identify an individual, and aggregated information is information combined with data from other individuals so that it does not identify any specific person. We may use such deidentified and aggregated information to analyze trends, improve our products and services, develop new products, conduct research, and for any other business purposes. We may disclose this type of information without restriction.

When we create and use de-identified or aggregated information, we use reasonable technical and organizational measures designed to prevent re-identification and we do not re-identify that deidentified information.

9. Choices About How We Use and Disclose Your Personal Information

We offer you certain choices about how we use your personal information.

We provide you with certain choices regarding the personal information you provide us. We have created mechanisms or processes to provide you with choices concerning the use of your personal information:

Opt- out of Promotional Offers from Company We may use your contact information to send you emails to promote our own or third parties' products and services. If you wish to opt out of such promotions, you can check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. If you wish to change your choices, you may do so at any time by logging into the Services and adjusting your user preferences in your account profile, by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may click the unsubscribe link at the bottom of the email to be omitted from future email distributions.
Opt Out of Promotional SMS Messaging from the Company If you receive promotion text messages from us, you may opt out by replying “STOP”. For more information on your options related to text messages, please see Section 20 of this Policy. Please note, even if you opt out of receiving promotional messaging or offers from the Company, we will still send you transactional messages, which include responses to your queries.
Opt-out of Targeted Advertising We may use personal information that we collect or you provide to deliver targeted advertisements according to our and our advertisers' target audience preferences. If you wish to opt out of such use, you can visit the “Do Not Sell or Share My Personal Information” link on our homepage, or click Do Not Sell My Personal Information to opt out of targeted advertising. You may also log into the Services and adjust your user preferences in your account profile by checking the relevant boxes, contact or send us an email stating your request to [email protected].
Opt out Using Browser Settings Certain browsers allow you to change your settings to opt-out of targeted advertising. Please note that the settings you place on one browser will not necessarily be transferred to other browsers. Therefore, depending upon your opt-out settings, you may still see our advertisements.
Additional Ways to Limit Targeted Advertising In addition to the methods described above, if you wish to limit receipt of targeted advertising you may:
- Visit the National Advertising Initiative Consumer opt-out page at How to Opt Out - NAI: Network Advertising Initiative
- Visit the Digital Advertising Alliance Self- Regulatory Program at WebChoices
Opt-out of Disclosure of Your Information for OEM Advertising Residents of California, Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, and Texas may opt out of the sale or sharing of their Personal Information collected through use of technologies, such as Cookies enabled on the Site by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal).

To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. If you use an opt-out preference like GPC, we will indicate on the Websites whether such signal has been accepted and processed.
Global Privacy Controls If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email with your request to [email protected].

10. AI Governance and Responsible Use

We implement reasonable administrative, technical, and organizational measures designed to govern the responsible development, deployment, and use of AI Services. These measures may include vendor diligence, access controls, human oversight, testing, monitoring, security safeguards, and risk management procedures appropriate to the nature of the AI processing involved.

We may monitor interactions with AI Services to maintain security, improve performance, prevent misuse, comply with legal obligations, and enforce our policies and agreements.

11. Data Security

Information transmitted over the Internet is not completely secure. We use reasonable security measures to protect your personal information. You can help protect your personal information and other information by keeping your password to our Services confidential.

Although we take the security of your personal information seriously and have implemented measures designed to secure your personal information, no security system is perfect, and no data transmission is 100% secure. We use reasonable security measures to your personal information. If a breach of your personal information occurs, we will notify you if required under applicable law.

You are also responsible for the security of your personal information. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. Please notify us immediately if you know suspect any unauthorized access to your account or account credentials.

12. Your California Privacy Rights

For purposes of the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), in collecting the information described above, we collect the categories of Personal Information listed below.

Category	Collected	Disclosed	Sold or Shared
Identifiers	YES	YES	SHARED
Personal information categories listed in the California Customer Records statute	YES	YES	SHARED
Protected classification characteristics under California or federal law	YES	YES	NO
Commercial information	YES	YES	SHARED
Biometric information	YES	YES	NO
Internet or other similar network activity	YES	YES	SHARED
Geolocation data	YES	YES	IMPRECISE GEOLOCATION DATA IS SHARED IN LIMITED CIRCUMSTANCES
Sensory data	YES	YES	NO
Professional or employment-related information	YES	YES	NO
Non-public education information (per the Family Educational Rights and Privacy Act)	NO	NO	NO
Inferences drawn from other personal information	YES	YES	YES
Sensitive Personal Information	YES	YES	NO

Data Practices During Last 12 Months

Personal Information Collected: As described in this Policy, we have collected the following categories of Personal Information listed below during the preceding 12 months:

Identifiers
Categories of personal information described in the California Customer Records statute
Characteristics of protected classifications
Commercial information
Biometric information
Internet or other electronic network activity information
Audio, electric, visual, thermal, olfactory, or similar information
Professional or employment-related information
Inferences drawn from other Personal Information to create consumer profiles
Geolocation data
Sensitive Personal Information

Categories of Sources:

We have collected the personal information identified in this Policy from you directly when you provide it to us, automatically as you navigate through the Services, which may include, but not be limited to, usage details, IP addresses, and information collected through cookies and other tracking technologies, and from our business partners and affiliated companies, as applicable.

Business and Commercial Purposes for Collecting:

We have collected the categories of personal information listed above for the following purposes:

Operate the Services.
Provide our Services to you.
Honor our terms of use and contracts.
Ensure the privacy and security of our Services.
Maintain our databases and back-ups.
Manage our relationship with you.
Communicate with you.
To market and promote our products and Services.
Keep records of our communications with you.
Analyze use of the Services.
Serve you the content and functionality you request.
Develop new services.
Enhance your experience.
Track visits to the Websites.
Provide you with a more personal and interactive experience on the Services.
Usage analytics purposes.

Personal Information Sold or Shared:

Under California law, "selling" means the transfer or disclosure of personal information to a third party in exchange for monetary or other valuable consideration. Further, "sharing" means disclosing a consumer's personal information to third parties for cross-context behavioral advertising or targeted advertising. "Cross-context behavioral advertising" refers to the targeting of advertising to a consumer based on the consumer's personal information obtained from the consumer’s activity across websites and applications, other than those with which the consumer intentionally interacts.

In the preceding twelve months, we have shared the following categories of personal information with our third-party advertising partners to generate advertisements tailored to our customers' interests:

Device data and how website users interact with our website, including IP address, browser type, and unique device identifier
Email addresses and phone numbers

Personal Information Disclosed for a Business Purpose.

We have disclosed for a business purpose the categories of personal information listed below during the preceding 12 months:

Identifiers
Categories of personal information described in the California Customer Records statute
Characteristics of protected classifications
Commercial information
Biometric information
Internet or other electronic network activity information
Audio, electric, visual, thermal, olfactory, or similar information
Professional or employment-related information
Inferences drawn from other personal information to create consumer profiles
Geolocation data
Sensitive personal information

We have disclosed each category of personal information to the following categories of third parties: (1) corporate parents, subsidiaries, and affiliates; (2) professional advisors (e.g. accountants, attorneys, insurance professionals and business professionals); (3) service providers (e.g.: data analytics, data storage, mailing, marketing, website and platform administration, data security, and technical support); and (4) operating systems and platforms.

Children

The Company does not collect or maintain Personal Information of minors under the age of 18. We do not knowingly sell or share Personal Information of minors under 18 years old. If you believe we have collected Personal Information of minors under 18 years of age, please contact us and we will take reasonable steps to delete that Personal Information.

Financial Incentive

From time to time, we may offer financial incentives in connection with the collection or use of personal information. For example, we offer a customer loyalty incentive program with various financial incentives such as price discounts, coupons, and other perks for participants who have signed up. Through these offerings, consumers provide us with personal information, such as identifiers (e.g., name, address, online identifiers, phone numbers, email addresses) upon signing up. There is no obligation to opt-in and consumers may opt out at any time. The material terms of the financial incentive will generally be presented to you at the time you sign up. You may withdraw from any of the financial incentives by contacting us at [email protected].

We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products and Services at a lower price. We invest heavily in our marketing and brands, in part, so we can provide programs for our customers. Consumer data is valuable to our business only when it is combined with a sufficient number of other consumer data and after it is enhanced by our efforts. The value to our business of any individual consumer’s personal information is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings, whether and to what extent you opt out of any offerings, and whether we are able to enhance the data through our own efforts. Our ability to create any value from the programs is heavily based on our ability to leverage said intellectual properties. Although we do not calculate the value of consumer data in our accounting statements, we have calculated the value of the incentive by using the expense related to the offer. The value of your personal information is reasonably related to the value of the offer presented to you.

Notice of Right to Opt Out of Sale/Sharing/Do Not Sell or Share My Personal Information

For purposes of the CCPA and CPRA, we do not sell Personal Information for monetary compensation. We do share certain categories of Personal Information with our third-party advertising partners to serve targeted advertising.

Under the CCPA, you have the right to direct us to stop selling and sharing your personal information to third parties and to refrain from doing so in the future. To the extent we sell or share your Personal Information, as those terms are defined in the CCPA, you have the right to opt out of the sale or sharing of your personal information at any time. If you wish to opt-out of such use, you can visit the “Do Not Sell or Share My Personal Information” link on our homepage or click here to opt out of this practice. You may also log into the Services and adjust your user preferences in your account profile by checking the relevant boxes or send us an email stating your request to [email protected]. We also process GPC signals to allow consumers to exercise their right to Opt Out. Please see Section 9 of this Policy for more information.

Requests to Know and Right to Request Deletion

The CCPA gives consumers the right to request that we (1) disclose what personal information we collect, use, disclose, sell, and share and (2) delete certain personal information that we have collected or maintain. You may submit these requests to us as described below, and we honor these rights where they apply.

If a request is submitted in a manner that is not one of the designated methods for submission, or if the request is deficient in some manner unrelated to our verification process, we will either (1) treat the request as if it had been submitted in accordance with the designated manner, or (2) provide you with specific directions on how to submit the request or remedy any deficiencies with the request, as applicable.

Request to Know.

As a California resident, you have the right to request: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, or selling personal information; and (7) the categories of third parties with whom we sell or share personal information.

Request to Delete.

As a California resident, you have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and direct any service providers (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.

Request to Correct.

As a California resident, you have a right to request the correction of certain inaccurate personal information collected or maintained by us. Upon receipt of a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you, pursuant to applicable law.

Submitting a Request

Submission Instructions.

You may submit a request to know, correct, or to delete via your Account Page or a toll-free telephone call to 1-866-319-8402 1-866-319-8402 or by email to [email protected]. Regarding requests to delete, we may present you with the choice to delete select portions of your personal information, but a global option to delete all personal information will be offered and more prominently presented.

Verification Process.

We are required by law to verify the identities of those who submit requests to know, correct, or delete. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, account number, address, and telephone number. We will inform you if we cannot verify your identity.

If we cannot verify the identity of the person making a request for categories of personal information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our Policy.

If we cannot verify the identity of the person making the request for specific pieces of personal information, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer.

If we cannot verify the identity of the person making a request to delete, we may deny the request.

If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor.

Authorized Agents.

Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require you to: (1) provide the authorized agent with signed permission to do so; (2) verify your identity directly with us; and (3) directly confirm with us that you provided the authorized agent permission to submit the request. However, we will not require these actions if you have provided the authorized agent with power of attorney pursuant to the California Probate Code.

Excessive Requests.

If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.

Time Period to Comply with Requests.

The Company will disclose and deliver the required information as requested by you pursuant to this Section free of charge, correct inaccurate personal information, or delete your personal information, based on your request, within 45 days of receiving a verifiable request, but will confirm receipt of your request within 10 business days of receipt of same. We will promptly take steps to determine whether the request is a verifiable consumer request, as set forth herein, but this shall not extend our duty to disclose and deliver the information, to correct inaccurate personal information, or to delete personal information within 45 days of receipt of the request. However, the time period to provide the required information, to correct inaccurate personal information, or to delete personal information may be extended once by an additional 45 days when reasonably necessary, provided we provide you with notice of the extension within the first 45-day period.

Non-Discrimination

We do not discriminate against consumers for exercising their rights under the CCPA or CPRA.

Do Not Track Signals

We currently do not honor do-not-track signals that may be sent by some browsers as defined under the California Online Privacy Protection Act.

California Shine the Light

Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or Services for personal, family, or household use may be entitled to request and obtain from us, once a calendar year, information about the information we shared, if any, with other businesses for direct marketing purposes. To make a request, please send us an email at [email protected] with the subject line “California Shine the Light Request.”

13. Nevada Residents

You may submit a verified request to us at [email protected] to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.

14. Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia

If you are a resident of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have certain privacy rights under the applicable privacy laws in your state (“State Privacy Laws”). This section describes those rights and how you can exercise them with us.

Rights Requests - Rights to Know, Delete, Correct, Data Portability, and Opt Out

Right to Know: You can request what personal information we have collected, used, disclosed, and sold.

Right to Delete: You may request to delete the personal information we have collected about you.

Right to Correct: Depending on the state in which you live, you can request to correct inaccuracies in your personal information, taking into account the information's processing purpose.

Right to Data Portability: Depending on your state of residence, you may request a representative sample of the personal information that you have provided us, a copy of the personal information you previously provided to us, or you may request a copy of all of the personal information that we have collected about you. In any case, such copies will be delivered to you in a portable and, to the extent technically feasible, readily usable format.

Right to Request List of Third Parties: Minnesota and Oregon residents may request a list of third parties to which we disclose personal information.

Right to Opt-Out: You can opt-out of the processing of your personal information for the following purposes:

Targeted advertising
Sale of your personal information
Profiling or certain automated processing activities in furtherance of decisions that produce legal or similarly significant effects. This includes automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

Please note that we have shared the following categories of personal information for targeted advertising to our third-party advertising partners to generate advertisements tailored to your interests:

Device data and how website users interact with our website, including IP address, browser type, and unique device identifier
Email addresses and phone numbers

Right to Non-Discrimination: You have a right to not receive discriminatory treatment for exercising any of your state consumer privacy rights. If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this Section. We do not use personal information to discriminate against any individual.

Submitting a Request: To submit a request to exercise any of your rights provided in this section, please contact us using the information provided in the Contact Information section (Section 19) of this Policy. You may also send us an email stating your request to [email protected]. Note that if you opt out of the processing of your personal information for targeted advertising, your experience with the Company will be less personalized.

Authorized Agents: Colorado, Connecticut, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, and Texas residents may submit a request to opt out through an authorized agent. If you choose to use an authorized agent, you must (a) provide signed permission to that authorized agent to submit requests on your behalf and (b) verify your identity. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.

When We Will Respond: We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. For data portability requests, we will select a format to provide your personal information to you. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.

Right to Appeal: For residents of Colorado, Connecticut, Delaware, Kentucky, Indiana, Minnesota, Montana, Nebraska, New Hampshire, Oregon, Rhode Island, Tennessee, Texas and Virginia.

If you are a resident of one of these states and we were unable to fulfill your request, you may appeal our decision by contacting us using the information provided in the Contact Information section of this Policy within forty five days of our decision, and submitting an appeal request that includes a detailed reason for your appeal and your state of residence. Once we receive your appeal request, we will acknowledge and start processing your request. We will respond to you within the time frame required under the law applicable to your state of residence.

15. Canadian (including Quebec) Residents

If you are located in Canada, including Quebec, the following additional provisions apply to our handling of your personal information.

Purposes and Limitation: We collect, use, and disclose personal information only for purposes a reasonable person would consider appropriate, to provide, support and improve our Services, marketing, analytics, and legal compliance. We limit collection and retention to what is necessary for these purposes.
Consent: We obtain meaningful consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. For Quebec residents, consent is required for each specific purpose and must be clear, free, and informed. You may withdraw your consent at any time, subject to legal or contractual restrictions; withdrawal may affect our ability to provide certain Services.
Minors (Quebec): If you are under 14 and reside in Quebec, we require parental or guardian consent to collect, use, or disclose your personal information, unless an exception applies.
Cookies and Tracking Technologies (Quebec): For Quebec residents, we obtain express, opt-in consent before using cookies or similar technologies that identify, locate, or profile you. You may change your preferences at any time using our consent management tools.
Cross-Border Transfers: We may share your personal information with our affiliates located outside of Canada, including those in the United States.

We may also transfer or make your personal information accessible with service providers located both in Canada (both inside and outside Quebec) and throughout the world to assist us in meeting our operational and legal requirements. In those cases, we maintain written agreements with our service providers which require compliance with applicable data privacy laws. For instance, your personal information may be stored in our service providers’ global cloud for purposes such as website hosting, requests for feedback, protecting our legal rights, financial reporting, accounting, administering employment and employee benefits and regular business communications and other business purposes.

If you are a resident of Quebec, where applicable, we will conduct privacy impact assessments prior to transfer of your personal information to another jurisdiction outside Quebec.
Your personal information may be transferred outside your province or country (including to the United States) for processing or storage.
For Quebec residents, we assess the privacy protections of the destination jurisdiction and implement appropriate safeguards. We will inform you if your information may be communicated outside Quebec.
Individual Rights: You have the right to:
- Access your personal information and request details about our handling of it.
- Request correction or update of inaccurate or incomplete information.
- Withdraw consent (subject to legal/contractual limits).
- Request deletion or anonymization of your information (Quebec).
- Request restriction of processing or object to certain uses (Quebec).
- Request your computerized personal information in a structured, commonly used, machine-readable format and transmit it to another organization.
- Request information about automated decision-making that significantly affects you and submit observations (Quebec).
- To exercise these rights, contact our Privacy Officer at Corporate Counsel, [email protected], 888-968-9608, 1200 Greenbriar Drive, Addison, IL 60101. We will respond within 30 days or as permitted by law.
Safeguards: We use physical, organizational, and technical data security measures to protect your personal information, based upon the sensitivity, volume, distribution and medium of that personal information.

Privacy Officer and Contact:

Our Privacy Officer is responsible for compliance with Canadian privacy laws. For questions about our privacy practices or to exercise your privacy rights, contact our Privacy Officer at Corporate Counsel, [email protected], 888-968-9608 , 1200 Greenbriar Drive, Addison, IL 60101.

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376, or for Quebec residents, the Commission d’accès à l’information.

Language (Quebec):

This section is available in French upon request. Cette section est disponible en français sur demande.

16. Data Retention Periods

We retain your personal information for as long as you keep your account open. In some instances, we may keep it after you close your account, for example we may keep it:

on our backup and disaster recovery systems;
for as long as necessary to protect our legal interests; and
to comply with other legal requirements.

The Company will retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected. For example, we will retain your account-related information for as long as you keep your account open, subject to your rights outlined in this Policy, should you make an applicable consumer privacy rights request. We may also retain your personal information:

for as long as necessary to comply with any legal requirement.
on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures
for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies.

We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

We are required by law to maintain records of consumer requests submitted under the California Consumer Privacy Act and how we responded to such requests for at least twenty-four (24) months. We only use this information for recordkeeping purposes. If you are a resident of California, please see the California Residents section for more information.

17. Third-Party Sites

This Policy does not apply to any websites, applications, or services from third parties. The Services may be linked to, include links to, or contain content from, third parties that the Company does not own or control. These links are to external resources and third parties that have their own privacy policies.

We cannot and do not (1) guarantee the privacy or security practices of third parties or any content provided by third parties; (2) control third parties' collection or use or your information; or (3) endorse any third-party information, products, services, applications, or websites.

Any information provided by you or collected from you by a third party will be governed by that party's privacy policy and terms of use. You should review their privacy policy and terms of use carefully.

18. Changes To Our Privacy Policy

We may change this Policy at any time. All changes will be effective upon posting to the Websites and the Apps, or by notifying you by email. If we make material changes to our Policy, we may notify you of such changes through your contact information.

We may change this Policy at any time. It is our policy to post any changes we make to our Policy on this page with a notice that the Policy has been updated on the Websites' home page. Any changes, updates, and modifications will be effective immediately upon posting. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Websites' home page. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this Policy to check for any changes. Your continued use of the Services after the “Last Updated” date will constitute your acknowledgment of those changes and to our collection, use, and sharing of your information according to the then-current Policy.

19. Contact Information

You may contact our Data Protection Officer through the contact information below. If you wish to contact us, you must contact both us and our representative through the contact information below or through the Contact Us page on our Websites.

If you have any questions, concerns, complaints or suggestions regarding our Policy, have any requests related to your personal information pursuant to applicable laws, or otherwise need to contact us, you must contact both us and our representative in the European Union at the contact information below or through the Contact Us page on our Websites.

If you have any questions, concerns, complaints or suggestions regarding our Policy, have any requests related to your personal informationpursuant to applicable laws, or otherwise need to contact us, you must contact both us and our representative in the European Union at the contact information below or through the Contact Us page on our Websites.

To Contact Eldis Group

775 Tipton Industrial Drive, Suite F

Lawrenceville, GA 30046

USA

USA: 1-866-319-8402 1-866-319-8402

Canada: 1-866-319-8402 1-866-319-8402

Email: [email protected]

To Contact Our Data Protection Officer

Data Protection Officer

Attn: Legal Department

1200 Greenbriar

Addison, IL 60101 USA

USA: 888-968-9608 888-968-9608

Canada: 800-239-5152 800-239-5152

Email: [email protected]

20. Text Messaging

You may opt-in to receive electronic communications (including voice messages, push notifications, or text messages) on your mobile device. When you opt-in, we will send you an SMS message to confirm your registration to receive these communications. Message and data rates may apply. Msg freq. varies per user. Text “HELP” or “AIDE” to 1-866-319-8402 1-866-319-8402 for help. Text “STOP” to cancel.

You can cancel this service at any time. Just text “STOP” or “ARRET” to 1-866-319-8402 1-866-319-8402. After you send the message “STOP” or “ARRET” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you would like to resume these communications, simply login to your account on our Websites and re-register for such communications.

If you would like help regarding these communications, you may also text the word HELP/AIDE to 1-866-319-8402. We will respond to this request with instructions on how to use our electronic communications services and how to unsubscribe. INFO: If you experience issues, call: 1-866-319-8402 1-866-319-8402 visit: www.partselect.com email: [email protected].

Text Message Services are supported on all Canadian carriers but may change without notice and may be limited to specific carriers. The Company and mobile carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages you send to us or receive from us. You will receive updates at each state of an order delivery, including confirmation of you placing the order, when it has been shipped, and package tracking information (including, when the package has been delivered). If you have any questions about your text plan or data plan, please contact your cell phone provider.

You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. For questions about the Services provided through our electronic communications system or about your privacy, please contact us through one of the ways described above. We may terminate our text message program at any time.