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Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: peter from chicago, IL
The dishwasher door counter balance mechanism was broken.
First remove the two screws holding the kick plate at the bottom. Next I pried off the 2 plastic bulb access caps on the sides in front and removed the screws holding the machine between the cabinets.
I pulled out the washer as far as I could without having to shut off the water and remove the water line or the power supply. I pulled out the broken link assembly consisting of a nylon cord with plastic end pieces that connected on one end to the tension spring and on the other to the cantilever mechanism on the door.
The difficult task was getting the long spring to hook onto its position at the back of the machine when I could only pull the machine out several inches as it was held by the shortness of the water and power lines. I used the tang end of a long file shoved inside one end of the spring as a holder while I moved the spring back into position and turned it until it caught hold and snapped into place. Once that was done I was able to pull the cord (which had one end attached to the spring before I had positioned it) using a pair of pliers and a great deal of effort enough to hook the plastic end over the hooked part attached to the door. I pushed it back and replaced the side screws and the kick plate.