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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger http://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

PartSelect Number PS964350

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Compare At

$39.97

You Save

$6.66

Your Price

$33.31
Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 107 reviews What's this?
 

0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Very Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers
Customer: Glenna from Knoxville, TN

Some of the plastic broke off when I was breaking the ice off of it

We started trying to take it apart and put it back together 5 or 6 days ago. It is still laying in pieces on the kitchen counter. I am 66 and my husband is 78, so everything we do is slow. Lol once we both worked on it and got the old auger out, I was waiting until later to take it apart so I could keep all the blades in order. My husband took it alllllll apart and the diagram on the web page is not very clear. So we have to figure out how the blades go on the auger. I think next time I will just order the tray with the auger already in it,

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Mike from Idaho Falls, ID

Wouln't feed ice.

Pulled out ice bin, disasembled, replaced ice auger, and reasembled, easy fix, But why don't they make a stainless auger, like the older ones were. Plastic is just to brittle when it's in freezing conditions. Other refrigerators, with ice makers, I've had with metal augers, never had a problem with. Hope I don't have to do this every two years. It was very easy to do, but kind of a hassle, to order parts and have to do it, When a metal auger would never have broke. However, Parts Select was very good, got my parts right out, had them in 3 days and had it fixed. Thanks, Parts Select. Mike

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: John from Clermont, FL

Replacement of broken ice bucket auger

First, I was thrilled that I rec'd my order for the replacement part the day after I placed it! Granted shipping was only Jacksonville to Orlando, but still...

I read several of the postings already on the site which were very helpful. The only spot of difficulty really was that the whole assembly is REVERSE THREADED which wasn't mentioned in the first post I read. Once past that hurdle, the only other challenge was in the rod on the outside of the bucket that interfaces with the wall of the freezer and helps open the chute to release the ice or something. After installing the replacement auger, I had to disconnect the spring assembly holding it into place and reposition the rod to make it work. My advice: pay close attention to how it's positioned before taking it apart.

Thanks for a great experience and big repair bill savings! I'll be using PartSelect again next time I have a repair!!

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: bryan from jacksonville, FL

Plastic on auger broken

a bit difficult with the plastic clips for the auger assembly to slide out of the ice maker. other than that, easy.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Very Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers, Wrench (Adjustable), Wrench set
Customer: Walter from McHenry, IL

No instructions included, either with part or in original booklet.

Had to pour boiling hot water on the oldpart in order to get pieces apart. After that it was fairly easy to figure it out. But instructions on how to do it would have made the job much easier and less frustrating. I worked in construction all my life and havedone home repairs and so forth. I am not a dummy where repairs are concerned.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: John from Lindsay, CA

Broken ice bucket auger

Basically I followed the instructions offered on the site. They were very helpful. I did have a problem when I got a little lost putting the ice crusher blades back in the correct order. I figured it out but, I do strongly recommend using a digital camera to photograph the cusher blades befor disassembling them. The customer how to section is very helpful. I was really impressed with the 2 day delivery. I would defenitely recommend part select to others.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Stephen from Mt Holly Springs, PA

Two of the plastic rings on the auger broke

Disassembled each and every part taking care to do in order for proper reassembly. The difficult part is trying to get the front housing off the ice holder container. The clips are extremly tight. It took two of us as you need four hands to insure you get both sides to release at the same time. Once you get the front housing off, there is a retainer ring and O rings on the back side that you have to remove in order to get the auger free. Once free, there is a plastic nut on the front of the auger that you undo with pliers, very carefully. Once that is done it is a matter of taking the auger apart and making sure that you put everything back in the order that it came off.. It takes a little time, but it works fine now.

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Harold from Leeds, AL

Plastic auger broke

Remove ice tray then disassemble then reassemble

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: C BOYD from VANCOUVER, WA

Ice maker auger fins broke off partly

Dissembled replace part and reassembled. Nut at the end of the auger had also been broken ordered part and dissemblend and replaced nut and reassembled. All in all it took about 30 minutes. The parts arrived within two days of order. Great job c boyd allred.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Daniel from Deming, NM

Ice maker wouldn't crush the ice

removed a total of 3 screws, disassembled the auger unit upon removal and then reassembled the auger blades on the new unit. Inserted it, replaced the three screws, and put the unit back in the freezer. Within a few hours my ice maker was working just fine once more.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: eric from Yorkville, IL

Ice auger broke

there are a few more pieces to remove and replace than it originally looks like. just take your time and it will go smooth. I only had to take it back apart once because i put a piece on backward. If I would have taken care to watch what i was doing, I would have been done in about 15 minutes or so.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Ellie from Poland, ME

The plastic auger broke because the ice backed up in the bucket until it was too full.

Remove two screws on bottom of ice bucket and one screw at top of clear ice shield. That removed the front cover. Auger was held in by a screw with a clamp ring around it. Recommend WD40 around this screw. Screw is plastic slotted so use care not to destroy the slot on the screw. To loosen screw turn CLOCKWISE, which is reverse from normal.

Lift out old auger unit carefully. Using Phillips screw driver, place on end of auger where the ice crushing blades are. Slide the whole ice crushing blade unit on to the screw driver. You will be able to slide the blades off the screwdriver onto the new auger in the correct order.

Reinstall new auger back through the hole carefully. Tighten the white plastic screw counter-clockwise. Reassemble cover and ice shield.

Control rod at bottom of basket should be in the correct location. If it isn't then all ice might come out crushed. Push water control button on front of fridge to reset.

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Joe from Wimberley, TX

Ice bucket augar

located the augar took apart screws lifted augar out most important what out how the blades are located if you do not put them back the same way exactly the same way you will have trouble

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Ronald from League City, TX

Ice had hard time coming out of ice dispenser

Had to replace the Auger Assembly - Ice Bucket. Ice would back up and when bucket was full it would take forever for ice to dispense due to auger blade was cracked. This repair job was not simple due to plastic parts around assembly difficult to remove for fear of cracking them. Started off by removing to screws on bottom and top to remove plastic cover. Then other side had clear plastic protector to remove. Removed that and also on the bottom there is the long metal rod that used to up/close ice hole you have to undo the screw so the rod can be removed from housing. Make sure its undone but dont have to completely remove it so one can remove the outer white plastic coverings. The main challenge was getting the inside white plastic cover to remove from housing to get at auger assembly. This plastic piece had tabs on side but they do not move so I used a flat head screw driver to pry a little clearance on each side and then forced the plastic cover out. This was set in there pretty good and did not want to crack any parts. Once this is removed you can fully see the auger assembly. Make sure you remember how it goes together. The end of auger has a c clamp that is metal on top of plastic screw. This was a pain to remove and be careful or you will crack the plastic screw tabs. I used a flat head screw driver to pry it off. Once this is removed you can unscrew the screw on the end. Its reversed screw meaning you have to turn it to the right or clockwise to loosen it or you strip the threads. Once this is removed i took each screw or washer or blade off in order and set them around an old screw driver in the exact order they came off laid out on table in same layout as auger. This helps one remember how it goes back on in the even you forget. Easy to install new auger and they take each piece off screw driver in the order you took them off and place back on auger device. Put plastic screw back on and end c clamp. The blade on the auger with 2 blades that is attached to it that kinda swings freely in the middle of assemble has to attach back into the plastic housing properly before you snap all covers back on. Make sure you align this properly. And then fit all plastic housings back on and the clear plastic cover on top and screw back in. Make sure metal rod is aligned back on the bottom with the tab from plasitc housing which tighens with screw. This has to be lined up in the tab so when you hit button for ice it comes out. Otherwise no ice will come out as dispenser hole will be blocked. I took a few pics to see how things were put together before taking apart. Job was not too bad just have to worry about plasitc parts cracking during dis-assembly to get at auger. One should be able to do it on their own. First time i tackled this issue. The auger works great now and ice comes out normal as it should.

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: BILL from ASHTABULA, OH

End of auger broken

If you pay attention how everything comes a part, putting the tray and auger back together is easy, the only thing that is unusual is that the threads on the end of the auger are reverse threaded. If you do not look at the replacement you are installing first there is no way to tell when you go to tear the old one apart. Also pay attention to the way that the feeler fingers are aligned as if you do not get them right it will not pull ice cubes correctly.

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