964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger

Ice Bucket Auger

PartSelect Number PS964350

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker will not make ice.
  • Ice maker dispenses too little ice.
  • Water dispenser will not dispense water.
  • Unusual Noise.
  • Compare At

    $34.80
  • You Save

    $5.80
  • Your Price

    $29.00
In Stock
Fast Shipping Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 103 reviews What's this?
 

0 of 1 people found this instruction helpful

Parts Used

  • Ice Bucket Auger

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerJohn from Lindsay CA

Broken ice bucket auger

Basically I followed the instructions offered on the site. They were very helpful. I did have a problem when I got a little lost putting the ice crusher blades back in the correct order. I figured it out but, I do strongly recommend using a digital camera to photograph the cusher blades befor disassembling them. The customer how to section is very helpful. I was really impressed with the 2 day delivery. I would defenitely recommend part select to others.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerStephen from Mt Holly Springs PA

Two of the plastic rings on the auger broke

Disassembled each and every part taking care to do in order for proper reassembly. The difficult part is trying to get the front housing off the ice holder container. The clips are extremly tight. It took two of us as you need four hands to insure you get both sides to release at the same time. Once you get the front housing off, there is a retainer ring and O rings on the back side that you have to remove in order to get the auger free. Once free, there is a plastic nut on the front of the auger that you undo with pliers, very carefully. Once that is done it is a matter of taking the auger apart and making sure that you put everything back in the order that it came off.. It takes a little time, but it works fine now.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerHarold from Leeds AL

Plastic auger broke

Remove ice tray then disassemble then reassemble

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Parts Used

  • Ice Bucket Auger

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerC BOYD from VANCOUVER WA

Ice maker auger fins broke off partly

DISSEMBLED REPLACE PART AND REASSEMBLED. NUT AT THE END OF THE AUGER HAD ALSO BEEN BROKEN ORDERED PART AND DISSEMBLEND AND REPLACED NUT AND REASSEMBLED. ALL IN ALL IT TOOK ABOUT 30 MINUTES.
THE PARTS ARRIVED WITHIN TWO DAYS OF ORDER. GREAT JOB
C BOYD ALLRED.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerDaniel from Deming NM

Ice maker wouldn't crush the ice

removed a total of 3 screws, disassembled the auger unit upon removal and then reassembled the auger blades on the new unit. Inserted it, replaced the three screws, and put the unit back in the freezer. Within a few hours my ice maker was working just fine once more.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyA Bit Difficult

Time to do repair:15 - 30 mins

ToolsScrew drivers

Customereric from Yorkville IL

Ice auger broke

there are a few more pieces to remove and replace than it originally looks like. just take your time and it will go smooth. I only had to take it back apart once because i put a piece on backward. If I would have taken care to watch what i was doing, I would have been done in about 15 minutes or so.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyDifficult

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerEllie from Poland ME

The plastic auger broke because the ice backed up in the bucket until it was too full.

Remove two screws on bottom of ice bucket and one screw at top of clear ice shield. That removed the front cover. Auger was held in by a screw with a clamp ring around it. Recommend WD40 around this screw. Screw is plastic slotted so use care not to destroy the slot on the screw. To loosen screw turn CLOCKWISE, which is reverse from normal.

Lift out old auger unit carefully. Using Phillips screw driver, place on end of auger where the ice crushing blades are. Slide the whole ice crushing blade unit on to the screw driver. You will be able to slide the blades off the screwdriver onto the new auger in the correct order.

Reinstall new auger back through the hole carefully. Tighten the white plastic screw counter-clockwise. Reassemble cover and ice shield.

Control rod at bottom of basket should be in the correct location. If it isn't then all ice might come out crushed. Push water control button on front of fridge to reset.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyA Bit Difficult

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerJoe from Wimberley TX

Ice bucket augar

located the augar took apart screws lifted augar out most important what out how the blades are located if you do not put them back the same way exactly the same way you will have trouble

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Parts Used

  • Ice Bucket Auger

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerRonald from League City TX

Ice had hard time coming out of ice dispenser

Had to replace the Auger Assembly - Ice Bucket. Ice would back up and when bucket was full it would take forever for ice to dispense due to auger blade was cracked. This repair job was not simple due to plastic parts around assembly difficult to remove for fear of cracking them. Started off by removing to screws on bottom and top to remove plastic cover. Then other side had clear plastic protector to remove. Removed that and also on the bottom there is the long metal rod that used to up/close ice hole you have to undo the screw so the rod can be removed from housing. Make sure its undone but dont have to completely remove it so one can remove the outer white plastic coverings. The main challenge was getting the inside white plastic cover to remove from housing to get at auger assembly. This plastic piece had tabs on side but they do not move so I used a flat head screw driver to pry a little clearance on each side and then forced the plastic cover out. This was set in there pretty good and did not want to crack any parts. Once this is removed you can fully see the auger assembly. Make sure you remember how it goes together. The end of auger has a c clamp that is metal on top of plastic screw. This was a pain to remove and be careful or you will crack the plastic screw tabs. I used a flat head screw driver to pry it off. Once this is removed you can unscrew the screw on the end. Its reversed screw meaning you have to turn it to the right or clockwise to loosen it or you strip the threads. Once this is removed i took each screw or washer or blade off in order and set them around an old screw driver in the exact order they came off laid out on table in same layout as auger. This helps one remember how it goes back on in the even you forget. Easy to install new auger and they take each piece off screw driver in the order you took them off and place back on auger device. Put plastic screw back on and end c clamp. The blade on the auger with 2 blades that is attached to it that kinda swings freely in the middle of assemble has to attach back into the plastic housing properly before you snap all covers back on. Make sure you align this properly. And then fit all plastic housings back on and the clear plastic cover on top and screw back in. Make sure metal rod is aligned back on the bottom with the tab from plasitc housing which tighens with screw. This has to be lined up in the tab so when you hit button for ice it comes out. Otherwise no ice will come out as dispenser hole will be blocked. I took a few pics to see how things were put together before taking apart. Job was not too bad just have to worry about plasitc parts cracking during dis-assembly to get at auger. One should be able to do it on their own. First time i tackled this issue. The auger works great now and ice comes out normal as it should.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerBILL from ASHTABULA OH

End of auger broken

IF YOU PAY ATTENTION HOW EVERYTHING COMES A PART, PUTTING THE TRAY AND AUGER BACK TOGETHER IS EASY, THE ONLY THING THAT IS UNUSUAL IS THAT THE THREADS ON THE END OF THE AUGER ARE REVERSE THREADED. IF YOU DO NOT LOOK AT THE REPLACEMENT YOU ARE INSTALLING FIRST THERE IS NO WAY TO TELL WHEN YOU GO TO TEAR THE OLD ONE APART. ALSO PAY ATTENTION TO THE WAY THAT THE FEELER FINGERS ARE ALIGNED AS IF YOU DO NOT GET THEM RIGHT IT WILL NOT PULL ICE CUBES CORRECTLY.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerNed from Augusta KS

Ice wouldn't dispense, auger blade was broken

Removed ice bucket from refrigerator freezer and dumped the ice in a portable cooler. Removed the top screw and clear plastic deflector, then turned assembly over and removed two bottom screws. Front cover came off then. I had some trouble getting it further apart then because metal actuating rod underneath was still engaged in slot in other top part. Took the screw out of the front clamp holding the rod and then it all came apart fairly easy. Removed the retaining ring with screw driver and the auger shaft assembly came out. Removed the plastic nut ( thank Heaven I knew from others that it was left hand threads) using pliers. I knew to keep the metal ice crushers exactly the same orientation so I slid them off all together onto small shank of screw driver and immediately reinstalled them on new auger shaft after transferring plastic bucket end plate on augers. (The end opposite threads on auger shaft won't go through this plate so it must be put on first before crushers). Reinstalled nut on shaft (left hand) and tightened securely with pliers. The rest goes pretty easy, just opposite disassembly, but don't forget the metal rod must go in the slot in mating part during reassembly. Dumped in some of the ice saved, put bucket back in freezer and it worked. This is not what I call an easy first time repair but faint heart ne'er won fair lady. Hope this helps someone..

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Parts Used

  • Ice Bucket Auger

Level of DifficultyEasy

Time to do repair:30 - 60 mins

ToolsNutdriver, Screw drivers

CustomerDennis from Green Cove Springs FL

Front section of the plastic auger broke off and would not push the ice all the way out of the bucket.

Removed the ice bucket. Then removed the broken auger from the housing. Installed the new auger and replaced the housing.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyEasy

Time to do repair:1- 2 hours

ToolsPliers, Screw drivers

CustomerHerbert from Carmichael CA

Plastic vains had broken off

remove ice tray - dump ice - remove two screws retaining top plastic guide - remove three screws from bottom front to remove front cover - remove screw from support for metal ice door control arm - pull metal arm ( rod ) out of slot - release the two retaining catches ( one on each side ) on housing and pull housing up and out with the old auger - remove snap ring and unscrew plastic retaining nut - pull off ice crusher parts ( keeping parts in removal order for reassembly ) - put removed ice crusher parts on new auger in same order as removed - replace washer, plastic nut,and snap ring- replace housing with reinserted ice door bar- push housing down to engage retainers -replace metal arm support screw - replace front cover and 3 screws - replace top plastic ice guard with 2 screws- replace ice container in refridgerator. Please excuse any confusion or omissions

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Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerJoseph from Roswell GA

Crusher cover and auger plastic blade had broken (hard freeze of ica bucket)

Used the blue print from thr web site and replaced the new parts. I had already disassembled the parts before ordering. Worked like a charm, functioning well.

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Parts Used

  • Ice Bucket Auger

Level of DifficultyEasy

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerMark from Madison WI

Ice would not dispense, I found that the front of the plastic auger blade had broken off.

I read all of the repair stories and took a bit from each of them, here are the things that I did in addition to the suggestions by others:
- Take pictures of the ice tray before you start and at each step of the repair, if you get stuck you can always go back and review the pictures- digital cameras are great and make this easy.
- You need a tool for taking off the retaining clip on the end of the shaft, not sure what it is called. I was able to get the clip off with a pliers but it chipped the nut.

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