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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger http://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

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PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

5 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

3 people found this helpful.

Most Recent

Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

2 people found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

1 person found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

3 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 112 reviews What's this?
 

0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: george from virginia beach, VA

Auger broke

Just set the parts out in order as you take them apart. Remember the the nut is left handed. The kitchen knifes were used to pry the auger from the basket (thin) take a good look before you start.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Screw drivers, Socket set, Wrench set
Customer: Cleveland from Alexandria, VA

Broken flutes on ice bucket auger

Followed your instructions and other customer experiences. Everything worked fine.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: James from Lawrenceville, GA

Broken auger

Ordered the part from your site - searched You Tube for the video for repair and other than letting the ice melt took no time at all. Saved me at least $50 probably more if I had called an appliance repair technician out. Thanks!

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Tom from Waxahachie, TX

Broken plastic on auger

removed broken auger retainer screws (3) auger, removed nylon retainer nut on end of auger, transferred blades to new auger then reassembled ice bucket assembly.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Pat from Georgetown, SC

An auger blade was broken

Your site was great as we easily identified the part we needed, ordered it and received it quickly. Reviews were very helpful as we would not have known about the nut that we had to turn in the opposite direction to loosen it. After receiving the part we watched the video on how to replace the part. We would do one thing, then stop the video and do the next part. The only difficulty we had was when replacing the auger we did not get the spacers in the correct order. We had to study the video very closely to see the correct order. But, hooray, we now have ice again.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers, Wrench (Adjustable)
Customer: James from Richmond, MI

Our ice auger had broke

I watched the video on the website where the guy changed the ice auger and it was so easy to fix. I feel like I saved a ton of money by doing this myself. Would recommend this project to anyone. Just follow the video's instructions.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Pliers, Screw drivers
Customer: John T from San Antonio, FL

Ice auger blades broke - would not dispense ice.

This repair is very easy IF one views the video and pays attention. Keep ice crusher blades and spacers in order when you take them off so they will go back in the same order. Wish all repair jobs were this easy.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: lloyd from luling, LA

Broken auger

thanks to your repair video the repair was fast and easy.the part I ordered was the right one and it only took 3 days to get to my house.if I ever need appliance parts again y'all will get my order. Thanks Loid

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Douglas from Kitty Hawk, NC

None

It was easy. Internet instructions were clear. I used PartSelect before and will use them again if I need parts.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Jeff from Davis, IL

Broken auger for ice despencer

I followed the step by step video. It was a piece of cake to do.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Pliers, Screw drivers
Customer: brian from morganton, NC

Auger in the ice bin/maker was broken and needed to be replaced

Just followed the step by step instructions provided in the video online. The video was very well done and made the repair very simple.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Leonard from The villages, FL

Broken ice auger

Viewed the video and made the repair. Needed to look at video twice to check placement of crushing wheels. The video was great.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Gary from Queen Creek, AZ

Ice bucket auger disintegrated

Took the time to watch the instructional video to know what I was getting into before I started. Well worth my time. Good tips and answered several of my questions about how to take it apart without breaking all the other plastic parts. It works great now.

Just take the time to watch the short video and all will be well.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Nathan from Indianapolis, IN

Broken plastic auger

With the helpful YouTube video the repair went very smoothly. I ordered the part on Friday morning and received it Saturday morning. It was fixed less than 48 hours after I noticed it was broken. I'm not a handy man yet it was still easy to fix.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Chuck from Marrero, LA

Ice bucket auger blade broke off

Went to partselect.com and watched the video of your repair guy replacing the auger. It was very easy to replace and the video was very helpful.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
General ElectricA4425GDTABBRefrigerator
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