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PartSelect Number PS964350
When activated, the auger rotates and pushes ice out of the bin through the chute to the user.
This part works with the following brands: GE, Hotpoint & Kenmore.
This part fixes the following symptoms:
Just followed the step by step instructions provided in the video online. The video was very well done and made the repair very simple.
Help other customers find the most helpful instructions.
Were these instructions helpful?
Viewed the video and made the repair. Needed to look at video twice to check placement of crushing wheels. The video was great.
Took the time to watch the instructional video to know what I was getting into before I started. Well worth my time. Good tips and answered several of my questions about how to take it apart without breaking all the other plastic parts. It works great now. Just take the time to watch the short video and all will be well.
With the helpful YouTube video the repair went very smoothly. I ordered the part on Friday morning and received it Saturday morning. It was fixed less than 48 hours after I noticed it was broken. I'm not a handy man yet it was still easy to fix.
Went to partselect.com and watched the video of your repair guy replacing the auger. It was very easy to replace and the video was very helpful.
I watched the YouTube video that was posted on PartSelect.com and it made the repair a snap to do, even though my ice tray a bit different than the one shown in the video. The repair was easy and took less than 30 minutes to do.
removed ice tray. emptied ice tray and removed and replaced auger.several special tools would have made job easier like slip ring tool.
watched the repair video online and proceeded from there. it was fairly easy to do, if I had not watched the video I would have never known about the reverse thread on the shaft. that could have been a disaster.
My son-in-law looked at the repair video and did the job during an after dinner break. He said that the video was great and the job was really easy. The ice maker now works like new.
When our plastic auger broke in our ice bin, I ordered the part from PartSelect.com. I read through the comments for guidance on the repair. It sounded easy and for the most part it was. The most difficult part of the repair for me was removing the housing that enclosed the ice crusher. There were two plastic tabs that locked the housing into the ice bin. The ice bin was plastic also and I was afraid of breaking either the tab or the ice bin. It took several tension-filled minutes to remove this. They did not "push in" easily. However, the rest of the repair was pretty easy and I now have a functional ice delivery system in my freezer.
1. Removed Ice Bucket from the freezer.2. Removed the screws holding the ice crusher section3. Removed the screw holding the lever-arm, but don't remove the lever arm, just released it from the ice crusher section.4. Use a flat blade screwdriver to release the tabs (on both sides) holding in the ice crusher section.5. Removed the ice crusher section.6. Use a flat blade screwdriver to remove the retaing ring holding in the ice crusher blades.7. Carefully remove the blades and spacers (keep track of the order they are placed on the Auger).8. Put the blades (in correct order) onto the new Auger.9. Replace the retaining ring onto the Auger.10. Reinstall into ice crusher section.11. Reinstall ice crusher back into the ice bucket. Retaining clips should snap back into place.12. Return the lever arm to correct position into ice crusher section.13. Replace screws.
We started trying to take it apart and put it back together 5 or 6 days ago. It is still laying in pieces on the kitchen counter. I am 66 and my husband is 78, so everything we do is slow. Lol once we both worked on it and got the old auger out, I was waiting until later to take it apart so I could keep all the blades in order. My husband took it alllllll apart and the diagram on the web page is not very clear. So we have to figure out how the blades go on the auger. I think next time I will just order the tray with the auger already in it,
Pulled out ice bin, disasembled, replaced ice auger, and reasembled, easy fix, But why don't they make a stainless auger, like the older ones were. Plastic is just to brittle when it's in freezing conditions. Other refrigerators, with ice makers, I've had with metal augers, never had a problem with. Hope I don't have to do this every two years. It was very easy to do, but kind of a hassle, to order parts and have to do it, When a metal auger would never have broke. However, Parts Select was very good, got my parts right out, had them in 3 days and had it fixed. Thanks, Parts Select. Mike
First, I was thrilled that I rec'd my order for the replacement part the day after I placed it! Granted shipping was only Jacksonville to Orlando, but still...I read several of the postings already on the site which were very helpful. The only spot of difficulty really was that the whole assembly is REVERSE THREADED which wasn't mentioned in the first post I read. Once past that hurdle, the only other challenge was in the rod on the outside of the bucket that interfaces with the wall of the freezer and helps open the chute to release the ice or something. After installing the replacement auger, I had to disconnect the spring assembly holding it into place and reposition the rod to make it work. My advice: pay close attention to how it's positioned before taking it apart.Thanks for a great experience and big repair bill savings! I'll be using PartSelect again next time I have a repair!!
a bit difficult with the plastic clips for the auger assembly to slide out of the ice maker. other than that, easy.
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