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PartSelect Number PS964350
When activated, the auger rotates and pushes ice out of the bin through the chute to the user.
This part works with the following brands: GE, Hotpoint & Kenmore.
This part fixes the following symptoms:
It was more involved than I thought. I didn't have the proper tool for removing the snap washers but a screw driver and pliers did the trick with no damage. I think this is the first time I repaired something right the first time.
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I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.
I followed the isntructions of another fellow who had repaired his ice maker, but made the mistake of taking the ice crushers apart before noting where the fixed blades were to be reassembled. Since there was not a schematic with the part I had to go on line to your site and enlarge and use the one there, while accurate, was very hard to read and when I finished, I think it is in the wrong place as I'm not able to get the fineness of crushed ice I had before the repair, but absent a very legible schematic I'm not going to try to fix it further. The auger works, gives us ice cubes and half crushed cubes.Another tip for future repairers is to to wait for the ice container to warm up or use a hair drier on the part where the tabs need to be depressed to slip off the blade housing. When cold it's extremely brittle, but since I had to leave the job for later at one point and left in on my work bench I found it much more pliable and easy to assemble.All in all, I'm OK with the part and the result, but wish I could have gotten the fixed blade back into the right spot.
Remove tray assembly and dump ice. Remove two Phillips screws from bottom near front. Disengage latches at top near front, and remove front cover.There is a long, spring-loaded rod on the bottom, whose position determines whether the ice is cubed or crushed. Remove one Phillips screw and disengage the rod from the crusher assembly. Be careful not to bend the rod, and be sure to reassemble it after the auger has been replaced.Use pliers to remove nut from front of auger. It has left threads, and no flats for a wrench. Remove snap washer from end of auger with flat screwdriver, and remove large washer. Then you have to disassemble the crusher and phenoodle the auger out of the plastic housing. Be very careful to lay out all the parts, so you can remember how they go back. Also, note how the clear plastic back cover for the crusher is positioned. You can't put it back wrong, but it can confuse you if you don't remember how it was assembled.Reverse the process to put it all back together. It works just fine.
I remove the drawer and waited for it to come up to room temp. One screw was removed from the top front sheild so it could be removed. The housing for the front of the auger also contains the ice crusher. This unit snaps into place after removing two screws from the bottom. Caution was used during removeal so the shaft for the ice crusher engage was out of the way. Once completely unsnapped the front of the auger is exposed. A lock nut with reverse threads is removed and the ice crusher blades and spacers are removed. Remember the position of the blades and spacers for reassembly. Reverse the order for reassembly. Caution when snapping the front assembly back in place to ensure the ice crusher engagement shaft is seated properly. Easy repair.
I followed the video supplied at the part selection site. If you follow the video the repair will be easy.
I followed the video and things went well. Glad I had the video.
Using the video it help to understand how to take the ice dispenser apart and whats involved in the operation. All you need is belief in yourself you can do it. Thanks!
Watched the vidio on this repair and then did the jobRefered to the vidio a couple of times.Very complete instructions in this vidio, Very complete.
Taking it apart proved to be very difficult. I had to use two flat head screwdrivers. One to pry up the whole inner plastic assembly and one to open the sides to allow the inner part to separate. The "push tabs" didn't work and the two screwdriver method was needed to get the two assemblies apart. Once this was accomplished the other directions listed on your site worked like a champ. Thanks for your great price and speedy delivery.
Remove the bucket and dump the ice out. Unscrew 4 phillips screws, pry up the tabs on the auger cutter cover and remove it. Using a screwdriver, pry off the "C' clip and remove the auger. Place the auger in a vise and unscreww the plastic end nut by turning "clockwise". Slide off all the cutters and spacers and reinstall on the new auger. Reinstall the auger, cover and holding screws.
Simple to replace. Removed 2 screws and snap ring to take auger out of ice bin and ice crush housing. Removed ice crushing blades from damaged auger. Reinstalled blades on new auger (they only go on one way). Installed assemble auger/blades in housing and put all back into Ice Bin. Replaced screws and voila, back in business. Thanks PartSelect for making this easy!
The drawer slide was simplicity in motion. Two screws and done!The ice auger was a bit of a challenge just remembering how to put it all back together. But it came apart very easily, and went together just as smoothly. Works like a champ now!
For the Main Control board: I took pictures of connectors and matched them to same numbered connectors on the new board, but it's hard to get it wrong, really. Since the old board zapped a hole right through the plastic sheet behind it, I made a new one with the original as a template. For the ice auger, I left the blades on the old, broken one til I was ready to swap them to the new one to keep them in order, and used a new nut though the old one probably would have still worked. The clear crusher cover plate does wiggle on the auger assembly, blades and all. Just be sure to take pictures to remember how it all goes together. The trickiest part is removing the crusher assembly without breaking plastic--only use just enough force to release the claws. You'll have to at least partly take apart the rod pieces underneath. I cleaned everything with warm, dish soap water and some white vinegar mixed in. Some parts I put in the dishwasher. This a good time to clean the entire frig, too. You may want to also have new water line connector hardware on hand, too, just in case it gets damaged/leaks if disconnected and reconnected for servicing. Always unplug the frig first to start. I used a small, indoor/outdoor temperature device to check the freezer and frig temps to check when done to make sure it worked. Finally, it really, really helped having a "loaner" frig during this time!
I followed the installation video on the webpage for this part. I used the butter knives instead of putty knives to pry out the housing as shown in the video.
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