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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger http://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

PartSelect Number PS964350

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Compare At

$39.97

You Save

$6.66

Your Price

$33.31
Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 107 reviews What's this?
 

8 of 9 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Richard from Huber Heights, OH

Blade broke off auger

It was more involved than I thought. I didn't have the proper tool for removing the snap washers but a screw driver and pliers did the trick with no damage. I think this is the first time I repaired something right the first time.

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14 of 28 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Robert from Folsom, CA

Broken ice bucket auger, cracked crusher cover, chipped auger nut

I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.

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6 of 6 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Robert from South Windsor, CT

Lack of a schematic form part-select

I followed the isntructions of another fellow who had repaired his ice maker, but made the mistake of taking the ice crushers apart before noting where the fixed blades were to be reassembled. Since there was not a schematic with the part I had to go on line to your site and enlarge and use the one there, while accurate, was very hard to read and when I finished, I think it is in the wrong place as I'm not able to get the fineness of crushed ice I had before the repair, but absent a very legible schematic I'm not going to try to fix it further. The auger works, gives us ice cubes and half crushed cubes.
Another tip for future repairers is to to wait for the ice container to warm up or use a hair drier on the part where the tabs need to be depressed to slip off the blade housing. When cold it's extremely brittle, but since I had to leave the job for later at one point and left in on my work bench I found it much more pliable and easy to assemble.
All in all, I'm OK with the part and the result, but wish I could have gotten the fixed blade back into the right spot.

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4 of 6 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: David W from Cape Coral, FL

Pieces began to break off the auger and be dispensed

Remove tray assembly and dump ice. Remove two Phillips screws from bottom near front. Disengage latches at top near front, and remove front cover.

There is a long, spring-loaded rod on the bottom, whose position determines whether the ice is cubed or crushed. Remove one Phillips screw and disengage the rod from the crusher assembly. Be careful not to bend the rod, and be sure to reassemble it after the auger has been replaced.

Use pliers to remove nut from front of auger. It has left threads, and no flats for a wrench. Remove snap washer from end of auger with flat screwdriver, and remove large washer. Then you have to disassemble the crusher and phenoodle the auger out of the plastic housing. Be very careful to lay out all the parts, so you can remember how they go back. Also, note how the clear plastic back cover for the crusher is positioned. You can't put it back wrong, but it can confuse you if you don't remember how it was assembled.

Reverse the process to put it all back together. It works just fine.

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4 of 6 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers, Wrench (Adjustable)
Customer: Jeff from Boonsboro, MD

The end of the auger blade was broken off where it dumped ice into the door dispenser.

I remove the drawer and waited for it to come up to room temp. One screw was removed from the top front sheild so it could be removed. The housing for the front of the auger also contains the ice crusher. This unit snaps into place after removing two screws from the bottom. Caution was used during removeal so the shaft for the ice crusher engage was out of the way. Once completely unsnapped the front of the auger is exposed. A lock nut with reverse threads is removed and the ice crusher blades and spacers are removed. Remember the position of the blades and spacers for reassembly. Reverse the order for reassembly. Caution when snapping the front assembly back in place to ensure the ice crusher engagement shaft is seated properly. Easy repair.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Larry from Hereford, AZ

Auger was broken

I followed the video supplied at the part selection site. If you follow the video the repair will be easy.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Walter from Buena Vista, VA

Broken auger

I followed the video and things went well. Glad I had the video.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: DAVID from NEW ORLEANS, LA

Ice maker would not crush or move the ice when usihg the dispenser

Using the video it help to understand how to take the ice dispenser apart and whats involved in the operation. All you need is belief in yourself you can do it. Thanks!

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Larry from Waitsburg, WA

Broken ice bucket auger

Watched the vidio on this repair and then did the job
Refered to the vidio a couple of times.Very complete instructions in this vidio, Very complete.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Sam from Oak Ridge, TN

Plastic ice auger broke - big pieces

Taking it apart proved to be very difficult. I had to use two flat head screwdrivers. One to pry up the whole inner plastic assembly and one to open the sides to allow the inner part to separate. The "push tabs" didn't work and the two screwdriver method was needed to get the two assemblies apart. Once this was accomplished the other directions listed on your site worked like a champ. Thanks for your great price and speedy delivery.

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2 of 3 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: richard from gonzales, LA

Broken plastic auger flights

Remove the bucket and dump the ice out. Unscrew 4 phillips screws, pry up the tabs on the auger cutter cover and remove it. Using a screwdriver, pry off the "C' clip and remove the auger. Place the auger in a vise and unscreww the plastic end nut by turning "clockwise". Slide off all the cutters and spacers and reinstall on the new auger. Reinstall the auger, cover and holding screws.

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2 of 3 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Ed from Jasper, AL

Plastic blades from original auger broke up inside ice bin

Simple to replace. Removed 2 screws and snap ring to take auger out of ice bin and ice crush housing. Removed ice crushing blades from damaged auger. Reinstalled blades on new auger (they only go on one way). Installed assemble auger/blades in housing and put all back into Ice Bin. Replaced screws and voila, back in business. Thanks PartSelect for making this easy!

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3 of 6 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: Richard from San Antonio, TX

Drawer slide broke & ice auger broke a blade

The drawer slide was simplicity in motion. Two screws and done!

The ice auger was a bit of a challenge just remembering how to put it all back together. But it came apart very easily, and went together just as smoothly. Works like a champ now!

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1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Alan from BETHPAGE, NY

Ice bucket auger broken plastic. Ice would not feed as it was turning.

I followed the installation video on the webpage for this part. I used the butter knives instead of putty knives to pry out the housing as shown in the video.

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1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Cathy from TAVARES, FL

Auger needed replacing

I watched the video and followed it step by step. I was amazed at how easy it was and proud of myself for doing it.

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