964304-1-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper
964304-1-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper 964304-2-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper

Dispenser Door Assembly or Flapper

PartSelect Number PS964304

Manufacturer Part Number WR17X11653
Manufactured by GE

This part mounts in the ice dispenser. **** The crank no longer comes with this part. You can use original crank. The crank is sold separately depending on model number of appliance.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Door sweats inside or outside.
  • Ice maker won’t dispense ice.
  • Leaking water.
  • Freezer section too warm.
  • Water dispenser will not dispense water.
  • Frost buildup.
  • Door won’t open or close.
  • Freezer not defrosting.
  • Ice maker will not make ice.
  • Compare At

    $7.44
  • You Save

    $1.24
  • Your Price

    $6.20
In Stock
Fast Shipping Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.6 / 5.0, 55 reviews What's this?
1-15 of 55
 

163 of 182 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:Less than 15 mins

ToolsNutdriver, Pliers, Screw drivers

CustomerALBERT from RALEIGH NC

Our ice damper was warped, which let warm air into the freezer and caused frost to form. Also, our ice and water dispensers stopped working.

Swapping out the ice dispenser damper door was pretty easy- just used a combination of screwdrivers to remove the dispenser assembly, popped the old damper off, put the new damper on. Replacing the control board was only a bit more complicated- unplugged the fridge, removed the control board metal cover (beware the somewhat sharp edges), unhooked all the cables from the board, used needle-nose pliers to pinch each plastic spacer/fastener as to not damage them while removing the old board, mounted the new board where the old board was, and plugged in all the cables (they were all different enough from each other that I didn't have any trouble figuring out where they were supposed to connect). I now have my fridge plugged into a surge protector- hopefully that will protect this new board I've installed. Thanks a bunch,PartSelect.

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53 of 57 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:30 - 60 mins

ToolsScrew drivers, Wrench set

CustomerJoe from Maryville TN

Flapper door stuck open allowing ice tube to frost shut

I read in a previous post how to do the job from outside fridge which saved me lots of time. No need to remove inner door lining. Here is my procedure:
1.Turned off power. 2.Snapped off outside trim ring. 3.Located three small holes inside lip just above ice tube. The center hole was not used. 4.Pushed rather firmly up through two remaining holes with small Allen wrench to release front control panel. 5.Removed (3) wire connectors from printed circuit board. Firmly pull/pry them straight out as lifting on retaining clip will break it off. I broke one & had to elect. tape it back in place later although I doubt it would have ever come off. 6.Release secondary panel by removing (4) screws. The problem was obvious as the solenoid had broken the crank arm off the flapper rod & trapped it open 7.Replaced solenoid, crank arm with flapper attached, spring & micro switch. Switch was okay but I changed anyway. 8.Cleaned all areas with 1/10 bleach water to sanitize. 9.Re-installed evrything in reverse order & all is okay. Thanks to someone for telling about those two small holes. Made job easy versus a very hard one.

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29 of 36 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:30 - 60 mins

ToolsScrew drivers

CustomerJames from Malabar FL

Ice chute flapper not closing causing water dripping to floor and ice chute freezing up solid

I followed the video instructions for replacing the Flapper Valve and solenoid that Part Select suggested. It was one of the best DIY Reapair Sites I've used. Thank you

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26 of 29 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerWalt from Alabaster AL

Ice buildup in the door of freezer

Pulled the ice/water control panel off using the three holes under the lip. Pops off pretty easy. Next came 4 screws holding the chute for the ice. Two bottom screws were very rusty, top two look brand new. Watch the wires. Replace the solenoid assembly by unplugging wires leading to the board, then removed the plunger over the top of the hook on the far right. Went ahead and replaced the dispenser door assembly or flapper. Plugged refridge back in and pressed the ice dispenser handle and listened for the solenoid to cycle. Perfect. There is a little delay before you hear the flapper fall into place. Saving rest of parts just in case they are needed next time.Thanks to everyone who wrote in to show how easy it would be. No telling how much a repairman would have charged me.

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17 of 20 people found this instruction helpful

Parts Used

  • Dispenser Door Assembly or Flapper

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerJeff from Columbia City IN

This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to ge but all they want to do is send a service man out to replace the part for about 100.00, but I do it for around 15.00. I just think they should find out why the rubbe

The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!

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16 of 18 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerTurcotte's Housing Service, In from Newmarket NH

Recessed door on ice dispenser would stay open causing the freezer to frost up

I inserted the tip of a very small screwdriver from a eye glass repair kit into the three small holes under the panel near where the ice is dispensed. I never would have known about this simple procedure if it wasn't for the feedback you post from your parts cumtomers. Once I did this the front panel with the buttons on it poped off and it was just a matter of removing a few screws at that point. The wires from the new solenoid easily plugged into the board on the front panel. I would recommend changing the screws at the same time. The old one's worked but they were rusty. I feel the solenoid was my only problem but I changed all the parts in between the dispenser door and the solenoid just to be sure.

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14 of 16 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerVictor from Houston TX

The compartment behind control panel with snow

I have unlock the black panel. With a screw driver I have removed 2 screws and removed 3 conectors from circuit board. So, I had access to solenoid set. From this point on was intuitive. Very easy.

I recomend these parts be replaced once time for each two years.

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21 of 37 people found this instruction helpful

Parts Used

Level of DifficultyA Bit Difficult

Time to do repair:1- 2 hours

ToolsNutdriver, Screw drivers

CustomerERIC from MADISON AL

Ice door would not open far enough, ice would get stuck in chute

First remove about 30 screws w/nutdriver that are hidden under door seal then inside of freezer door will come off. Second remove about 10 screws that hold dispenser assy to the inside of door, then support the unit with tape so you don't damage the wires that connect it. Third, pop touchpad loose, then remove three sets of wires plugged into the circuit board. Fourth, remove four screws that hold the ice chute and light assy. Fifth, now remove the 3 screws that hold solenoid. These three screws that hold the solenoid will be very rusty, you may want to replace these also. I went ahead and replaced all the related parts because they are so hard to get to. Also took the opportunity to clean in here with bleach to remove all the black mold and rust.
NOTE: when reassembling the inside of the freezer door to the outside of the door you must loosely attach the door on both sides in the middle first, then the top and bottom. Add some more screws on each side and tighten them all. Now you must check to be sure that the door is not racked. If the door is not sealed at the top or bottom, loosen the screws and twist the door a little and tighten screws and check door again for proper seal. Spent more time adjusting door to seal right than doing the actual repair.

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8 of 9 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:Less than 15 mins

ToolsScrew drivers

Customerjoe from raleigh NC

Ice despenser door would stick open and frost up to the point of of ice not coming out

after finding the video describing the same problem, i gave it a shot. Major problem was figuring out how to take outside trim off of the ice/water dispenser. Everything i tried did not work like the videos i had seen. Looking thru some of the posted blogs i found another way to get behind the control panel without even taking off the trim piece. i pressed a 1/8th allen wrench into the two outer holes on the bottom of the control panel which released the panel to pull out from the bottom. after that it was simple to release the three plugs from the circuit board and remove the control panel. 4 phi lips screws later the ice chute comes straight out revealing the flapper door which is held in by 2 more screws. once that assembly is out the solenoid is held by three more screws. there was nothing difficult at all about this repair once the secret was out about the first step about the three holes (use only the outer two) in the bottom of the control panel

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10 of 15 people found this instruction helpful

Parts Used

  • Dispenser Door Assembly or Flapper

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerJames from Virginia Beach VA

Flapper was stuck open. Old and warped.

Replaced flapper

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7 of 7 people found this instruction helpful

Parts Used

  • Dispenser Door Assembly or Flapper

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerD from ZELLWOOD FL

Flapper not sealing. Frost buildup on inside of freezer door

Followed previous instructions from a previous post. Inserted small screwdriver in the 2 outer holes up under the face plate to remove it then removed 4 screws holding the inner assembly which allowed access to the flapper assembly. Replaced it and reassembled everything. Problem solved

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7 of 9 people found this instruction helpful

Parts Used

  • Dispenser Door Assembly or Flapper

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerTim from The Woodlands TX

Ice buildup. The ice machine was frosting over. Ice (due to frosting) would block the drop chute.

Unfortunately, the replacement part didn't come with instructions. The repair, nevertheless, was fairly straightforward. After removing the plastic parts that guide the ice through the door (by removing a few screws that attach the parts to the inside of the door), I was able to slip my hand into the ice maker dispenser and remove the old part. The part clips on. It is a tight fit through the funnel (from the outside of the freezer), however, and requires that the gasket first be "flipped" open wherein it unfolds 180 degrees. Doing this will make it easier to clip the new gasket onto the assembly.

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8 of 14 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerJohn from Oxford IA

Frost in ice chut, flapper hanging partially open.

Removed control panel, snapped out pretty easy. Removed flapper assembly (4 small screws). My spring was broke but it ended up being the solenoid assembly after I replaced the spring, door crank, micro switch and flapper it was obvious the solenoid was hanging up. I had to go back an order it but it was at my door 2nd day (quickly). I took the time to clean the area with Tylex (some mold), and everything went in easily. I didn't really need the new flapper, crank, and micro switch but they were fairly cheap and then all is new. We use our ice dispenser a great deal so I didn't want to have to go back in and fix a part I "should have" replaced. I used Part Select for my washer motor as well. Doing both repairs myself probably saved 3 or 4 hundred dollars easily.

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6 of 9 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerLarry from Republican City NE

Ice maker door failed to close letting ice melt

Removed the front panel on the door that has the ice maker controls. Removed the screws and parts. Reassembled the parts and it works better than new. Ice door closes firmly and holds tight.

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7 of 12 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:More than 2 hours

ToolsNutdriver, Screw drivers

Customercalvin from annapolis MD

When dispensing ice the flap door would not open properly and was open most of the time causing the door to ice up...cause solenoid was rusted badly

I removed the screws for the inner door and removed inner lining. Then took out the ice dispenser in the door. Took off control panel on the front of the ice panel. Removed the rusted parts and put in new parts. Put all parts back the way it came apart. In retrospect.... I could have possibly replaced the parts from the front panel but by taking apart the door...I had to thaw out the inner panel and insulation with in the door.

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