Quick Question!

Have you ever purchased from PartSelect.com before?

964165-1-S-GE-WR17X11497        -Dispenser Crusher Cover
964165-1-S-GE-WR17X11497        -Dispenser Crusher Cover 964165-2-S-GE-WR17X11497        -Dispenser Crusher Cover http://www.partselect.com/Schematics/GE/00120714i05.gif

Dispenser Crusher Cover

PartSelect Number PS964165

This part is white in color.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker dispenses too much ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.

Compare At

$16.06

You Save

$2.68

Your Price

$13.38
Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.9 / 5.0, 44 reviews What's this?
1-15 of 44
 

363 of 421 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Bill from Cleveland Heights, OH

Flap to ice dispenser would not close

The flap to the ice dispenser would not close, which allowed the ice dispenser to frost up, freezing the water dispenser.

This was a simple fix. The solenoid had stopped working, so it would not automatically close the door flap. I read some posts on this site that suggest that you had to remove the trim around the entire dispenser to get at the solenoid. My fridge may be a newer model, but in any event it was much easier than that. Just below the touch pad for choosing water, ice, or crushed ice (above where the ice/water dispenses) there are three very small holes spaced about an inch a part. After unplugging the fridge, I stuck a small philips-head screw driver in each, freeing spring clips. That allowed the touch pad to come off. I then removed four screws to remove a plastic piece covering the chute, giving me access to the flap and solenoid. I just unplugged the solenoid from the circuit board on the back of the touch pad and then removed three screws to remove the old solenoid. I replaced it with the new solenoid and plugged it into the circuit board. The touch pad then snapped back into place.

The hardest part was figuring out how to get at the solenoid. After I found that pushing the clips in those three holes allowed me to remove the touch pad, it could not be any easier.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

134 of 187 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: James from Solon, OH

No ice

Removed the plate on the back of the refrigerator, removed the bolt holding the water valve in place (didn't know you could cut the water line to get it off), Plugged in the new water valve and water lines, 15 minutes, very easy to do.
Removing the ice maker was easy, 2 bolts and a plug. Loosen 2 bolts, lift the ice maker off, unplug it. Put the water chute and ice guard on the new one, put it back on the bolts, spend 1/2 hr getting the plug back in (couldn't see past my own hand), Tighten the bolts and you're done.
Really not difficult, except that the plug was angled, and I had to go by feel.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

49 of 80 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: JOHN from KINGSFORD, MI

Ice crusher/dispenser would run but no ice would come out.

I removed the ice drawer,dumped out the ice and found the front end of the clear plastic auger and the crusher housing cover were broken. To dissassemble the auger system, I removed the phillips head screws that hold the crusher-dispenser onto the drawer, took off the washer and extrernal snap-ring from the auger shaft end. After removing the auger assebly, I pressed in on two plastic catches (on the dispenser housing) and gently pried the dispenser from the drawer with a small flat screwdriver. Then I removed the plastic nut from the end of the auger. Ass'y was much easier once the parts arrived. This repair would probably be too much for the average homeowner.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

34 of 49 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Screw drivers
Customer: Larry from Georgetown, TX

Pieces broke off auger and cover cracked.

Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

23 of 33 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Tom from Vail, AZ

Ice depenser not working

This was so easy even a caveman could have done it. (sorry to all you cavemen out there.) Order the parts and they arrived promptly a couple days later. Even with limited mechanical abilities this was an easy project. Only a few screws to remove and a lock nut to take off. Just to be sure your on the right track there is an excellent video to follow on this exact repair on this site.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

28 of 48 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Phil from Loomis, CA

Brittle plastic pieces crack and break.

Repair was simple; unscrew and unsnap the various pieces, and snap-and-screw it back to together. But what a disappointing design. Between replacing seized solenoids (twice) and plastic parts, this through-the-door dispenser "feature" is a maintenance money pit. Sure glad that PartSelect can provide the parts quickly.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

17 of 22 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: David from Woodland Hills, CA

A piece of the crusher cover broke off into the ice bin

I removed the ice bin, removed the metal rod off the bottom, unscrewed all screws holding things together and then carefully pried the crusher assembly out of the ice bin. I made the mistake of doing it when the bin was still frozen and ended up cracking it where the "clips" from the crusher are inserted. It was much easier after the bin warmed up.

Replaced and put everything back together.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

12 of 15 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: gary from downey, CA

Plastic crusher cover broke

look very carefully at the picture you provided in the parts fish, removed the ice maker tray and the rest was very easy ,i saved alot of money and time doing it myself.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

14 of 28 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Robert from Folsom, CA

Broken ice bucket auger, cracked crusher cover, chipped auger nut

I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

8 of 10 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Andrew from Loganville, GA

Cover was cracked affecting ice dispensation

Removed the ice tray and then the auger unit from the tray assembly. To accomplish auger removal, the auger assembly is attached to the tray assemble at the front. On the front bottom there two screws. Back them out. Then on the top of the tray assembly the auger assembly is held in position by two tabs. Depress them with a finger or thumb. Do not use a screw driver as this may result in breaking the plastic tab! The auger assembly will separate. The crusher plate easily separates from the auger assembly and is removed buy "spiraling" the plate up and off the auger itself. Simply reverse to install new plate.
Recommendation: Take this opportunity to thoroughly clean and COMPLETELY DRY all components prior to re-assemble and re-install into the refrigerator.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

4 of 4 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Andy from Villa Rica, GA

Ice maker would not dispense due to a broken crusher cover

I removed and cleaned out the ice tray, then removed the ice auger. Next I had to remove the front cover of the tray that housed the crusher, this was done by removing to screws on the bottom and sliding the crusher section, once the crusher section was removed I simply slid off the crusher cover and replaced with the new one and put it back together. It was that simple.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

6 of 11 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Gregh from Wittmann, AZ

The auger had broken blades and cover broken

To take the ice dispenser apart is not difficult. A ring removal tool would have helped to remove the auger. The Auger nut was difficult to remove and I used a visegrip to pull it off. Once the retaining ring was removed the repair was easy.
Never did it before but figured it out.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

3 of 3 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Gene from Springfield, IL

Plastic parts came out of ice dispenser

Removed icemaker from freezer, remove covers allowing access to dispenser. In the next step I removed the auger and broken shield as one assembly. With assembly out of icemaker it was a simple task of taking the broken shield off of auger and putting the new one on. Reassemble in reverse order as removed.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

4 of 6 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: James from Bean Station, TN

Ice falling in floor instead of glass and building up inside of freezer door

First I removed ice bucket and emptied. I then removed screws that held the covers in place. Next I removed the snapring that held the auger in the covers and removed auger assembly. Replaced both covers and reassembled.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

4 of 7 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: PAULO from HIALEAH, FL

When serving of ice thought the door, ice was comming out without stoping , filling up the glass and falling on the floor.

Part: Dispenser Crusher cover: after whatch the movie on line: How to change the dispenser crusher cover, was very easy to do the job. The video is excelent and show in details wht to do. No problem at all. Changed the part, fixed the problem, works as a brand new.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1-15 of 44