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PartSelect Number PS964133
This part works with the following brands: GE, Hotpoint & Kenmore.
This part fixes the following symptoms:
It appeared that the helix lock wore out first, then the cutter teeth dug into the side of the plastic housing. Then the cup drive broke in half from the helix being jammed. Removed the ice bin from the refrigerator. removed 4 screws around the edge of the bin. Pry open clips that hold the auger assembly in place. Remove the clip from the end of the auger. Pry old plate helix lock from holder. Pull out helix auger removing cutters and keeping everything in order. Replace old plate helix lock with new one. Replace cutters in order and tighten nut and install clip. Put new cup drive on end of helix. Snap assembly back together. Replace screws.
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Helix plate keyed hole was stripped keeping the helix from rotating with the auger. I bought an auger too, but didn't need it as the auger is a harder material than the helix plate and was not worn where the plate contacts it. TAKE PICTURES of the dispenser blades area before taking them off the auger shaft.
PITA to take apart, finally had to use two screwdrivers to pry up on the mechanism that turns the auger in order to gain access. Once I figured that out, the rest of the repair was a breeze.
I removed the 4 screws from the cradel then I wedged the tabs open on the unit and removed the main operating mechanism .Ithen removed the broken parts and reassembled the mechanism I put the unit back together inreverse order. It works just fine.
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