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PartSelect Number PS388034
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in photo plus the thrust spacer, inner cap seal and agitator bolt washer. May need agitator grease for repair.
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ring for inside of agitator. May need agitator grease for repair.
This kit contains one screw with rubber gasket and threaded sealant. The screw head is 7/16".
It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.
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Looking at the Whirlpool web page for this model number it was easy to order 1. agitator directional cogs; 2. Inner cap seal and 3. washer for agitator bolt; After you remove agitator cap barrier you see agitator bolt that you need to remove (it's a little tricky) and the rest you do by intuition. I am not an repairman but looking at the whirlpool web for this model it was incredibly easy. Before repair the agitator upper part was not moving at all. Professional repair estimation was $100.
I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.
I watched your video, followed the instructions, andin 20 minutes I had a new washer! The repair man estimated the cost for repair at $150, but I didn't want to spend that much money on a 20-year-old washer, so I ordered the agitator repair kit, cost $12, and it arrived the very next day! I did exactly what the video indicated and within 30 minutes my washer was agitating like never before. Thank you so much for the video instruction, it was fantastic.
There are 4 tabs that come from the main agitator body through the center & lock into the centerpiece that holds the directional cogs. They have a tab similar to a cable tie that can only be put on once. They need to be clipped before it will dissassemble & reassembly is difficult because they need to be timed to reattach the round center cog plate. Maybe cut off 2 of them & taper the other 2 them for easier reassembly.
The repair went smoothy except for removing the screw that holds the upper agitator part from the bottom agitator. Once that was removed all went smoothly. Considering my washer is 17years old, I guess I should be happy that was my only problem. I followed the directions of the repairman in the video that was provided by the web site. Most of my parts matched his parts :). My husband was very proud that I repaired the washer and was able to diagnose the problem. Thanks for helping me save some $$$$. I'm pleased and am very happy to have solved the problem on my own. My husband teases me about hanging a shingle. Thanks, Zina
I basically followed the video that was available on Partselect.I had trouble getting the top of the agitator separated from the lower but I used a length of 2x4 and gently tapped this with a hammer (so I wasn't hitting the plastic directly with the hammer, never a good idea). I few taps around the perimeter of the upper agitator and it came apart. The rest was quite easy. I replaced the seal since it looked pretty worn when I first removed the inner cap.
The top portion of the agitator was not turning so that laundry could be drawn down in the wash tub. The problem was 4 little cogs that where worn and would not catch on a gear/cog portion of the bottom portion of the agitator. the cogs where about $10 delivered and it took about 25 min. to install (from top of washer). The old cogs, I also repaired by taking them out and using a hacksaw to redefine the grooves on them. They are still working, so I will hold on to the new parts until needed.
I examined the problem and found defected parts. I decided the agitator repair kit would fix the problem. I received the parts in a very timely manner and the price was very fair. I Replaced the parts and the washing machine is working. Great service THANKS
Replaced Cogs agator works great.
Pop off fabric soft. dispenser with screwdriver in the slot.Remove the plastic seal with o-ring w/ pliers.Remove agitator assy. with 3/8 socket on extension.Pull up/off top agitator, holding on to the bottom agitator.R and R the thrust washer between agitators, w/silicon top and bottom.Remove black sleeve on cam and replace cogs in correct position.Replace agitator and insert cam lined up with tabs and slots, push down firmly to engage tabs. Replace bolt and tighten. Insert seal w/ o-ring coated with soap and push down to groove.Replace softener reservoir.Check out the video.
Watched the great parts select video and then check all other parts on bottom and top agitator for wear then found the parts I needed, very easy fix and runs like new.
got the parts from parts select and got the machine repaired quicklywhat a savingsrepair man would have been over 100 dollarsthe shipping was more than the parts but I saved greatly with no repairmanlove your site and the great savingsi really loved my washing machine and hating to lose itwas so satisfied that I could save it after all these yearsthanks
repair was really simple. If you can get it apart, you can fix it. the parts fit perfectly.
Removed top cap of agitator and pulled out the inner cap. Spread a pair of needle nose pliers and placed them in square holes on each side of nylon fitting. Unscrewed nylon fitting and removed top half of agitator. Replaced directional cogs/dog ears and put agitater back together. Works like new. Easy fix.PS Received parts in 72 hours. $10.00 bucks and never left the house.
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