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PartSelect Number PS388034
Agitator directional cogs, otherwise known as dog ears, come in a package of four and are generally found in washers where the motor is connected directly to the washer. The agitator is what causes the thrusting motion in your washer. If you have noticed that your washer is not draining properly, is making unfamiliar noises, shaking, or is simply not washing properly, it could be due to faulty agitator directional cogs. They can be found by simply removing the softener dispenser and then removing the agitator cap. For this repair, you will need a 1/4 or a 3/8ths socket set, and needle nose pliers.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The agitator is designed to spin the clothes during a wash cycle. If your washing machine will not agitate, spin, or shakes and/or is noisy, you may need to purchase the agitator repair kit. The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in the photo plus the thrust spacer, inner cap seal, and washer. You may need agitator grease for this repair. As with any major appliance repair, be sure to disconnect power to the washing machine before beginning the job.
This is a genuine OEM thrust spacer for your washer, and is also commonly known as a retainer ring. The spacer is about 2.5 inches in diameter, is made of plastic, and is white in color. It is used in the agitator assembly of many direct drive washing machine models. The spacer is fitted between the agitator and the agitator auger to support it as it moves. This part is sold individually. Although it is not included in this part, you should have some dual-action agitator grease for the repair as well.
This kit contains one screw with rubber gasket and threaded sealant. The screw head is 7/16".
took off bolt holding agitator on... replaced parts..put back on
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I popped the dispenser cap off, pulled off the plastic cover that sits on top of the agitator directional cogs assembly, and used a socket wrench with 2 extensions on it to unscrew the nut holding the assembly in place. I misplaced my socket screwdriver and rather than try to buy a nutdriver that matched the size, I just bought a little 3/8" socket extension kit (I needed about 8" of length to be able to use a normal socket wrench). My hands are pretty big so I just had to use pliers to pull the agitator cogs assembly out. Next I just turned the assembly upside down, slipped the plastic ring off that holds the cogs in place, and put the new cogs in place of the old ones. Reassembly was just as easy. The job took about 15 minutes, and once everything was back together the agitator worked like it was brand new.
After the wife held the phone to the washer so I could hear the horrendous noise it was making. And I screaming at her "shut it off, shut it off!' I came home and took the agitator apart, and found the directional dogs worn out. Went to the computer and easily ordered new parts, which came very quickly. I took off the agitator with a long extension and socket, put in the new dogs and reversed for installation. Told the wife get back to doing the laundry!
Removed the stud bolt in the ag[tator and removed the agitator from the machine. J then seperated the agitator in two pieces and installed the new dogs.I then installed the agitator back in the washing machine and it performed beautifully
It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.
I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.
Pop the top off the agitator, remove the bolt, pull off the agitator, pull out the part holding the cogs (dog ears),remove and replace cogs, reassemble. Works great now.
I followed the video on line it was very helpful it saved me a service call thank you so much
just do it
Repair was simple and quick. Started by removing softener cup and removed bolt holding part that housed dogs. Removed housing and slipped of hold down clamp and replaced the 4 dogs then reversed procedure all took about 8 mins
Following the instructions from the email received from this site was very helpful...given the washers were slightly different then mine in the videos ...it gave me a solid view point of what I would expect...my thrust spacer and the one I was sent was different in length and luckily it wasn't needed for my repair..extremely affordable prices made this no big deal at all..The inner seal was easily exchanged out and the agitator direction cogs were simply replaced..they were a bit wore down but nothing broke...and the reassemble was easy...biggest trouble I had were the clamps holding the switch box on the top they were pretty simple to remove by the instruction video and the direct drive coupler was exactly like the video instructed and was simply replaced..again nothing broke but extreme wear on the inner square was nearly wore to more of a circle shape which I believe was my problem. .The clamps holding the top back in place we're very tricky for me but I got them...plugged everything back up turned it on and the washer filled up and then kicked back into action just like new...I was very happy as well as was my wife to fixed what normally would have been 400 to 500$ repair bill or twice that for a new washer for 4 parts under 30$ and it's now just like new..Thank you !! I will definitely be ordering again from you if and when needed and also give a 100% satisfaction rating to any 1 needing parts..5stars!!!
I followed a repair video on YouTube It is easier to disassemble the agitator and replace to cogs The hard part was placing the top part of the agitator back onto the bottom parts, after I replaced the cogs. i use a flashlight to help see where the two separate pieces of the agitator need to be to connect the back together properly ( top agitator & bottom agitator). Once this sep is completed you have to place the whole agitator and line it up on the agitator rod. Line up the groves as much as possible. Turn the agitator slowly until it slides into place. Then use your socket wrench to tighten the screw. The screw is the last step to attach the agitator back onto the washing machine. Then replace the cap, to keep water from going down into the washing machine. Then replace the fabric softener dispenser. Now you have a great washing machine. I am a women and did this repair by myself.
I shut the machine off and came to the site . I got the impression that it could have been several things. I made the wash and rinse very brief to minimize further damage. My clothes didn't get clean. I just had to pop the hubcap and remove a 7/16 hex head screw to see there was no damage but broken dogs. I hadn't needed to abort the wash. I think they've been broken 15 years but didn't happen to make noise before. if the top piece of the agitator were called the circulator, I would have figured it out years ago. On full loads, clothes didn't circulate very well and tended to come out with deposits of lint. I think friction from a coating of soap scum kept the circulator moving enough to fool me, but it wasn't doing its job. I heated baking soda in water on the stove to make washing soda. I soaked the parts to remove soap scum, paying special attention to the ring of cogs that the dogs would engage. I replaced the thrust spacer because it was cracked. I didn't feel any grease or see any wear, so I think the only function for grease would be to prevent squeaks. Now, with a full load, clothes and water circulate better than I remember.
Removed agitator cover with small screwdriver. Removed bolt holding agitator with socket on 6" extender. Pulled agitator up and out. Replaced thrust spacer adding tiny amount of silicone grease. Replaced agitator directional cogs adding small amount of silicone grease. Note direction of cogs first or they will make a loud ratcheting noise. Reassemble. The drawing on this site is helpful.
Removed the four worn agitator directional cogs and replaced them with new ones
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