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PartSelect Number PS388034
Agitator directional cogs, otherwise known as dog ears, come in a package of four and are generally found in washers where the motor is connected directly to the washer. The agitator is what causes the thrusting motion in your washer. If you have noticed that your washer is not draining properly, is making unfamiliar noises, shaking, or is simply not washing properly, it could be due to faulty agitator directional cogs. They can be found by simply removing the softener dispenser and then removing the agitator cap. For this repair, you will need a 1/4 or a 3/8ths socket set, and needle nose pliers.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The agitator is designed to spin the clothes during a wash cycle. If your washing machine will not agitate, spin, or shakes and/or is noisy, you may need to purchase the agitator repair kit. The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in the photo plus the thrust spacer, inner cap seal, and washer. You may need agitator grease for this repair. As with any major appliance repair, be sure to disconnect power to the washing machine before beginning the job.
This is a genuine OEM thrust spacer for your washer, and is also commonly known as a retainer ring. The spacer is about 2.5 inches in diameter, is made of plastic, and is white in color. It is used in the agitator assembly of many direct drive washing machine models. The spacer is fitted between the agitator and the agitator auger to support it as it moves. This part is sold individually. Although it is not included in this part, you should have some dual-action agitator grease for the repair as well.
This kit contains one screw with rubber gasket and threaded sealant. The screw head is 7/16".
Removed the cover to the agitator, removed one screw, pulled off the top half of the agitator and turned it over, replaced the cogs, put it all back. Instructions for the entire process were on the website. I saved over $100 with 10 minutes work!
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Pulled off the top of the agitator (softener dispenser) the plug and the bolt holding the agitator on. Pulled the agitator out and removed the cup that held/holds the cogs. Found the broken plastic cogs. Got on the internet and hunted the parts. Found out they were called cogs and didn't have to order the entire machine to get them. Ordered and expected 5 days of dirty laundry.
After seeing the video ,I followed the procedure descibed and poped the cover off. and looked inside. The old agitator directional cogs had completely disintergrated. After cleaning out the old pieces ,I used a 7/16 whench to take off the agitator and the holding ring underneath.After installing the new cogs and replaceing the ring ,I reinstalled the agitator and tightned the 7/16 bolt in the agitator and replaced the cover. I then started the washer and the unit operated like a new washer. Thanks Guys
I have had a problem with my upper agitator not moving. I thought it just needed tightening. I also suddenly had a problem with the water not draining and a loud screaching noise. No leaks. After reviewing your diagrams and watching a couple of your videos I discovered I needed directional cogs (dog ears) and I had a problem with my pump. I then removed the pump, before ordering, and looked inside of it. Low and behold I found Lincoln. Thats right, I found a penny wedged inside. That was the cause for the loud screaching sound. I removed the penny and I ordered the dog ears which I received within a couple of days. I put it back together and it now works perfectly. THE END!
1. Asked the hubby to fix it. He said "I don't see what the problem is, how can I fix it if I don't know for sure if it is even broken?" I assured him that I do the laundry and the top piece is supposed to turn.2. Typed my problem (the one with the washer, not the hubby) into Google. Found copious amounts of info. regarding my problem and how to fix it. 3. Ordered the necessary parts on this wonderful website.4. Followed the directions of a friendly southern man on 'YouTube' and Batta Bing, Batta Boom - Ol' Betsy is roaring away again, just a churning my clothes in there - getttin' the job done.
Unpluged washer and turn off water supply to washer.Used channel locks to take hoses off back of washer.Then unscrew to screws in top panel and then flip it back. Take screw driver and pop out the two clips and unplug lid switch. Now you can pull off front section of your washer. Use your socket to remove the two nuts on back panel and unpluged the hot and cold plugs.Use channel locks to pull back of hose clamp. You may need to put mounting plate on the back of the inlet valve. Put back in reverse order. Good Luck Mark N. of North Port FL
Followed directions in video. Very easy. Only extra note of caution, you will need a long socket extension or several you can couple together. The bolt that has to be loosened is at the bottom of the agitator neck. About 12 inches deep.
Following this websites directions, I removed the body and agitator, layed the machine down, removed the pump, motor and gearcase and replaced the clutch assembly. I reinstalled everything but the problem was not fixed. I have since taken the machine apart again, this time taking the gearcase itself apart and found a broken part in there (the small screw from the nuetral drain assembly kit part#PS349777). I can not find the screw seperately, so I have ordered the rebuild kit and will try that when it comes in.
With the instructions from YouTube, this was a straight forward and simple repair.The only issue was obtaining a socket wrench LONG enough to reach the nut in the mid-section of the agitator tower. A quick trip to Lowe's for a socket extension tool ($7) and the repair was easy done quickly.I'm am NOT handy and was thrilled that I'd avoided the cost of a handyman and that I'd completed the job without breaking anything else!The correct parts were delivered by PartSelect quickly and were inexpensive.
1. Remove the softner dispenser cap (it just pops off).2. Reach into the agitator and remove the plastic water seal cap covering the nut that holds the agitator to the shaft.3. Use a 7/16 socket on an extension to remove the nut.4. Lift strait up on the top part of the agitator and it will slide right off the shaft.5. Remove the cog assembly from the agitator. (At this point, I cleaned the inside and outside of the agitator of all the accumulated "stuff").6. Slide the old cogs out of the assembly and replacing with the new ones.7. Reverse all your steps and it's that easy.8. Easy, quick, and inexpensive and it's working great like a new washer!!
First I removed the fabric softener bowl and the cap with the O ring. This exposes the 7/16 hex head screw that secures the whole agitator assembly. After removing the screw the whole assembly can be removed from the washer. By lifting up on the upper half of the assembly while holding down on the bottom half they should come apart (a little pressure is needed). From there you just lift out the unit containing the cogs and replace them. Once you see the part it is pretty self explanatory how it goes together. Re-assemble it the same way it came apart.
Remove the fabric softener dispenser by releasing the blue lock ring.Using a small screwdriver pop off the cap to the agitator auger and remove the bolt holding it down. You will need a socket set with extension.Remove the agitator auger and remove the center part containing the cogs (think it is called the cam driver). Remove the worn out cogs and replace with the new cogs. Put this part back into the agitator auger. It is easier if you turn over the agitator auger part when replacing the cogs so that they do not fall out. If you buy the new replacement cam driver from Parts Select it brings a retainer to keep the cogs from falling out.On top of the main agitator still in the washing machine, remove the thrust spacer and replace with the new thrust spacer. Apply a good coat of silicone grease (dielectric grease works) to the top of the thrust spacer. Also apply a little grease around the O-ring on the Agitator cap.Now place back the part you have repaired and once sure it is set correctly on the main agitator, replace the bolt and tighten it down firmly.Replace the cap and replace the fabric softener dispenser and lock it back in place.That is all it takes. Took just a little over 15 minutes and now it works like new.You would not believe what the local Applicance Repair wanted to charge to come out to the house and do this simple repair.
First, I removed and disassembled the agitator unit in an attempt to diagnose the problem. I then observed (by manual rotation that the cogs were not engaging). Physical inspection did not reveal any abnormality. However, I knew that the cogs had to be the problem since they were not engaging properly. After looking up the part on your web page, I noticed from the picture that the cogs actually has a couple of small teeth on them (mine was missing the teeth from all four cogs). Apparently they had worn off or had broken completely off during the last use. I received the new parts as ordered, replaced them in the agitator unit and re-assembled the agitator unit. The washer now works perfectly again. Thanks for the service and ESPECIALLY the detailed pictures. They were a tremendous help in solving our issue. We will purchase parts from you again if needed ... saved me a repair call or puchasing of a new unit.
very simple ,pulled top off agiator with hands ,looked down inside at one hex head bolt ,removed ,pulled center piece up an off,seperate center with clutch dogs ,slide"em out, slide new ones in put back together,took less than 10 mins, most people replace there washing machine for this and the parts cost less than $5 !
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