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PartSelect Number PS388034
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in photo plus the thrust spacer, inner cap seal and washer. May need agitator grease for repair.
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ring for inside of agitator. May need agitator grease for repair.
This kit contains one screw with rubber gasket and threaded sealant. The screw head is 7/16".
First I removed the fabric softener bowl and the cap with the O ring. This exposes the 7/16 hex head screw that secures the whole agitator assembly. After removing the screw the whole assembly can be removed from the washer. By lifting up on the upper half of the assembly while holding down on the bottom half they should come apart (a little pressure is needed). From there you just lift out the unit containing the cogs and replace them. Once you see the part it is pretty self explanatory how it goes together. Re-assemble it the same way it came apart.
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Remove the fabric softener dispenser by releasing the blue lock ring.Using a small screwdriver pop off the cap to the agitator auger and remove the bolt holding it down. You will need a socket set with extension.Remove the agitator auger and remove the center part containing the cogs (think it is called the cam driver). Remove the worn out cogs and replace with the new cogs. Put this part back into the agitator auger. It is easier if you turn over the agitator auger part when replacing the cogs so that they do not fall out. If you buy the new replacement cam driver from Parts Select it brings a retainer to keep the cogs from falling out.On top of the main agitator still in the washing machine, remove the thrust spacer and replace with the new thrust spacer. Apply a good coat of silicone grease (dielectric grease works) to the top of the thrust spacer. Also apply a little grease around the O-ring on the Agitator cap.Now place back the part you have repaired and once sure it is set correctly on the main agitator, replace the bolt and tighten it down firmly.Replace the cap and replace the fabric softener dispenser and lock it back in place.That is all it takes. Took just a little over 15 minutes and now it works like new.You would not believe what the local Applicance Repair wanted to charge to come out to the house and do this simple repair.
First, I removed and disassembled the agitator unit in an attempt to diagnose the problem. I then observed (by manual rotation that the cogs were not engaging). Physical inspection did not reveal any abnormality. However, I knew that the cogs had to be the problem since they were not engaging properly. After looking up the part on your web page, I noticed from the picture that the cogs actually has a couple of small teeth on them (mine was missing the teeth from all four cogs). Apparently they had worn off or had broken completely off during the last use. I received the new parts as ordered, replaced them in the agitator unit and re-assembled the agitator unit. The washer now works perfectly again. Thanks for the service and ESPECIALLY the detailed pictures. They were a tremendous help in solving our issue. We will purchase parts from you again if needed ... saved me a repair call or puchasing of a new unit.
very simple ,pulled top off agiator with hands ,looked down inside at one hex head bolt ,removed ,pulled center piece up an off,seperate center with clutch dogs ,slide"em out, slide new ones in put back together,took less than 10 mins, most people replace there washing machine for this and the parts cost less than $5 !
We pulled the top of the agitator off. Unscrewed the screw in the middle of the agitator shaft. Pulled the section up where the cogs are located. Turned it upside down, replaced the old ones with the new, replaced the case that holds the cogs and carefully put it back onto the shaft. Screwed it down and popped the top back on.
Removed the outer & inner cap from the agitator.Used a socket set with a very long extension to remove the bolt. Took out the old dog ears, put in the new ones reassembled and it worked. Very easy.
Diagnosing the problem took a couple of hours, because the fabric softener dispenser was so full; I tried to pry it apart but to do that I had to destroy it!:-) While I was cleaning the place for the dispenser I decided to take off the cover, clean out everything - then ordered the parts. Once the parts arrived I watched the video for assembly ... and the rest was easy.
Removed top cover cap, used socket and extension to remove agitator hold down bolt, removed agitator from machine. used screw driver to release locking tabs on center cone section to access location in which to fit the cogs. the cogs have a round end which fits into a slot which holds the cogs in position,snapped center cone back into place, put agitator back into washer, replaced hold down bolt,replaced cover cap and we were back in business.
removed one bolt in center of agitator, removed plastic cog holder and dropped in 4 new cogs. Very easy repair.
pull up and off the fabric dispenser, remove the nut in the middle, and pull the piece off. underneath are 4 plastic things (dogs) that will just fall out. replace them (because they have little plastic things that jut out) and wear away. maneuver the piece back in place and tighten the screw back into place.SAME JOB BY REPAIR CO. COST ME $95.00 THE FIRST TIME. WE USE HEAVY LOADS AND THE DOGS WEAR OUT AFTER A FEW YEARS. NOW I JUST CHANGE THEM MYSELF.***DID I ADD THAT I AM A WOMAN****
Removed softener container on agitator then the round cover under it to access the agitator bolt. Used socket wrench with extension to remove bolt. I then lifted the top half of agitator out of the washer and dumped cog housing. Replaced cogs with new ones (they're convex and fit in slots in the housing) and then placed the housing back in the agitator while aligning the holes on the cog housing with the tabs on the agitator.
Removed softner cup , lifted cover to 7/16 'bolt,removed same, removed (dogs) and thrust spacer. Replaced with kit order , put back in reverse of removal, and checked. Real easy, thanks for your interest. Al scelzo fairlawn, new jersey
Removed agitator cap, removed bolt holding agitator to post, replaced cogs in holder. The teeth on cogs had worn off over time, I had checked it out previous to ordering parts and knew it only needed the new cogs. 20 yr old machine and after repair still works like new. Shipping was super fast 2 days.
I used a 1/4 inch ratchet with an extension and a 7/16 inch socket. Removing that bolt was easy. The entire agitator assembly came off. Getting the upper agitator to come off (to separate it from the bottom agitator) was the hard part.I have an older washer, so mine was different from the video found on this site, but I do remember the guy saying that there were some tabs you may need to "remove".So looking down from the top, you can see that there are two tabs that stand up vertically. These are holding the upper agitator locked to the lower agitator. I had to use a flat head screwdriver and a phillips screwdriver and a hammer to break off these tabs so that they would be out of the way and allow the upper agitator to be removed, so that I could get to the cogs to replace them. (Don't worry about busting these tabs off because the bolt you initially removed holds it all together in the washer.) After taking those tabs off, replacing the cogs and re-assembling everything was easy. Those tabs were a bit stubborn though. Overall, worked great. I'm glad I got that fixed. The washer works like a champ now and I can do large loads again.
Turns out the agitator directional cogs were really worn and chipped so they werent allowing it to rotate therefore my clothes were not comming out clean. Also upon taking apart the agitator i saw that the fabric softener dispenser was VERY clogged with gunk! I had bought this appliance used so i really had no idea. So first i removed the fabric softener dispenser, then the cap then i loosened the 7/16th bolt to release the top 1/2 of the agitator and then took the dogs (or cogs as other people call them) out and replaced them, then did the steps in reverse to put it back together. Before i put it together i had to really clean all the gunky build up.Works like a charm!
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