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PartSelect Number PS388034
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in photo plus the thrust spacer, inner cap seal and washer. May need agitator grease for repair.
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ring for inside of agitator. May need agitator grease for repair.
This kit contains one screw with rubber gasket and threaded sealant. The screw head is 7/16".
Removed top portion of agitator to expose the nut which held it to the shaft and removed the nut with a socket and ratchet. Removed the entire agitator and carefully took apart the plastic part which held the old directional agitator cogs (4 of them) and removed them and replaced with the new ones which I had ordered. I then reassembled the agitator and dropped it in place and fastened & tightened the one nut which I had removed earlier. The entire process probably took about 10 minutes and we immediately tried the washing machine and observed that the top portion of the agitator was turning exactly as it was supposed to and I am extremely pleased that I was able to make the repairs myself. This was a very pleasant process and I would highly recommend your business to my friends and relatives. Thank you very much for your efficient help.Sincerely,Ken Lancaster
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1. Lift the softener dispenser up and out2. Lift up the plastic cap underneath3. See bolt...use ratchet with extension to loosen and remove bolt4. Remove whole agitator by simply lifting it up5. Place agitator on floor and separate top from bottom agitator by simply pulling apart6. See 4 plastic cogs that spin the agitator. Like mine they are probably completely worn/stripped. 7. Replace old 4-cog set with a new 4-cog set. They are small and inexpensive parts! I did this and our machine is working just great! This also gave me a chance to clean the agitator thoroughly!
removed the agitator and melted the retaining clips to loosen the retainer cover for the cogs. went simple after that.
Took the cap off the agitator, loosened the nut with a wrench, and pulled the agitator out. The agitator pulled apart easily, revealing the piece containing the dog ears, which were clearly worn out. Simply replaced the dog ears and reinstalled the agitator. Piece of cake!
I unscrewed the top cap by hand and used a socket wrench to remove the main center unit.the rest was very straight forward.
I just took the bolt out of the top of the agitator which allowed me to pull the agitator straight up. Then I turned it over so the sleeve that the cogs go into could fall out. I took the old cogs out, put the new cogs in, held it upside down and lowered the agitator down onto as to not move the cogs. When it was all situated correctly I held it by the bolt as I turned it upright. Then I just lowered it back down in place inside the drum and tightened the bolt back down. Done. The washer works just like new.
Well, I took out the worn parts, replaced them with new ones, end of problems. except that I did not see in the parts book where the new agit came with new cogs . So, I wound up with an extra set of cogs (at my cost). Gotta say one thing though, the service was good and fast, even though it was during christmas holidays. Thanks.
To replace the dogs that cause the ratcheting motion:I removed the softener cup by pulling straight up. (You've probably found, as I have, that the softener cup and the bleach dispensers are problematic: the softener cup must be cleaned with every use or the old softener liquid turns to glue, and the bleach dispenser mechanism plugs and distributes bleach onto your next load, ruining entire loads of clothes.)Then I lifted the cap covering the retaining bolt by inserting a screwdriver alongside in the square holes provided, loosening it, and lifting it out.Then I used a socket and a very long extension to remove the retaining bolt. I lifted the agitator straight up. The next step can be a problem: I survived it (though I did strain my back). What's required, as you can see by reading the preceding letters, is to lift sharply on the upper agitator while holding the lower agitator with your bare feet or some soft shoes. What this does, at least on my model, is to break off the tabs that are fused together over the ratcheting-dogs, which are the focus of the repair. (These tabs hold the upper and lower assemblies together, moving the dogs assembly with the lower agitator.) In my case, one of the tabs broke off a half inch below the top, but that wasn't catastrophic and I didn't lose the rest of them, so when I reassembled the two halves still snapped back together. One problem was that when I jerked the two assemblies apart, the parts of the dogs assembly went flying. Everyone had said to make sure everything went back the same way it came apart--for me there was no way to tell what that way was, but common sense tells you which way to reinstall the new dogs; they have to catch every stroke. To reassemble, position the dogs with the retainer cup inverted. Then hold them upside down while sliding the upper agitator down over them. This holds them in place. When sliding the upper agitator down onto the lower, make sure the slots line up and use a smooth even pressure. Snap the two halves together, bolt the agitator back into the machine, replace the cap with the large o-ring (make sure you clean and/or replace the o-ing), and reinstall the softener cup. Et, voila! You're back in business.
Using the IPB I removed the upper assembly to gain access to the cogs. Turned the assembly over and incerted the new parts and reassembled the pieces in reverse order.
remove top of adigator and remove bolt. remove plastic clip and cogs.replace in reverse order.
We took off softner cap and then took off the agitator with a nutdriver and then pulled the top off and the central agitator that the cogs were in pulled it out took the cogs out and replaced them with the new ones . Then we put the agitator back on and tightened the nut and replaced the softner cap and we were all done.
disassembled two halves, cogs just sitting there, replaced, re-assembled
one bolt in middle of the agitator. everything pulls straight out. spacer is on top of the other agitator. the top agitator if you turn upside down the clogs are under it. there is a black spacer that holds the clogs in place. the clogs will only work one way. put black spacer back on. put top agitatar back on top of bottom agitator. screw bolt back on and your done. turn washer on and see if everything is working well.
Pulled off softrener dispenser. Pulled out seal plu. Removed nut with socket and extension. Pulled out agitator. Separated agitator halves by holding lower part and jerking upper half up. Removed small parts and cleaned all. Replaced cogs in upper afitator and worn thrust washer between agitator haves w/lube on all, then reassembled.
I noticed the agitator didn't "lock up" in one direction to properly agitate the load (which in turn "agitated" my girlfriend. I took the agitator apart to find the dog ears were worn. I ordered some new ones at a cost of about $12 delivered fed-ex and had the new dog ears installed in about 15 minutes saving me a bag of money from the repair man.
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