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PartSelect Number PS388034
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in photo plus the thrust spacer, inner cap seal and washer. May need agitator grease for repair.
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ring for inside of agitator. May need agitator grease for repair.
This kit contains one screw with rubber gasket and threaded sealant. The screw head is 7/16".
We pulled the top of the agitator off. Unscrewed the screw in the middle of the agitator shaft. Pulled the section up where the cogs are located. Turned it upside down, replaced the old ones with the new, replaced the case that holds the cogs and carefully put it back onto the shaft. Screwed it down and popped the top back on.
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Removed the outer & inner cap from the agitator.Used a socket set with a very long extension to remove the bolt. Took out the old dog ears, put in the new ones reassembled and it worked. Very easy.
Diagnosing the problem took a couple of hours, because the fabric softener dispenser was so full; I tried to pry it apart but to do that I had to destroy it!:-) While I was cleaning the place for the dispenser I decided to take off the cover, clean out everything - then ordered the parts. Once the parts arrived I watched the video for assembly ... and the rest was easy.
Removed top cover cap, used socket and extension to remove agitator hold down bolt, removed agitator from machine. used screw driver to release locking tabs on center cone section to access location in which to fit the cogs. the cogs have a round end which fits into a slot which holds the cogs in position,snapped center cone back into place, put agitator back into washer, replaced hold down bolt,replaced cover cap and we were back in business.
removed one bolt in center of agitator, removed plastic cog holder and dropped in 4 new cogs. Very easy repair.
pull up and off the fabric dispenser, remove the nut in the middle, and pull the piece off. underneath are 4 plastic things (dogs) that will just fall out. replace them (because they have little plastic things that jut out) and wear away. maneuver the piece back in place and tighten the screw back into place.SAME JOB BY REPAIR CO. COST ME $95.00 THE FIRST TIME. WE USE HEAVY LOADS AND THE DOGS WEAR OUT AFTER A FEW YEARS. NOW I JUST CHANGE THEM MYSELF.***DID I ADD THAT I AM A WOMAN****
Removed softener container on agitator then the round cover under it to access the agitator bolt. Used socket wrench with extension to remove bolt. I then lifted the top half of agitator out of the washer and dumped cog housing. Replaced cogs with new ones (they're convex and fit in slots in the housing) and then placed the housing back in the agitator while aligning the holes on the cog housing with the tabs on the agitator.
Removed softner cup , lifted cover to 7/16 'bolt,removed same, removed (dogs) and thrust spacer. Replaced with kit order , put back in reverse of removal, and checked. Real easy, thanks for your interest. Al scelzo fairlawn, new jersey
Removed agitator cap, removed bolt holding agitator to post, replaced cogs in holder. The teeth on cogs had worn off over time, I had checked it out previous to ordering parts and knew it only needed the new cogs. 20 yr old machine and after repair still works like new. Shipping was super fast 2 days.
I used a 1/4 inch ratchet with an extension and a 7/16 inch socket. Removing that bolt was easy. The entire agitator assembly came off. Getting the upper agitator to come off (to separate it from the bottom agitator) was the hard part.I have an older washer, so mine was different from the video found on this site, but I do remember the guy saying that there were some tabs you may need to "remove".So looking down from the top, you can see that there are two tabs that stand up vertically. These are holding the upper agitator locked to the lower agitator. I had to use a flat head screwdriver and a phillips screwdriver and a hammer to break off these tabs so that they would be out of the way and allow the upper agitator to be removed, so that I could get to the cogs to replace them. (Don't worry about busting these tabs off because the bolt you initially removed holds it all together in the washer.) After taking those tabs off, replacing the cogs and re-assembling everything was easy. Those tabs were a bit stubborn though. Overall, worked great. I'm glad I got that fixed. The washer works like a champ now and I can do large loads again.
Turns out the agitator directional cogs were really worn and chipped so they werent allowing it to rotate therefore my clothes were not comming out clean. Also upon taking apart the agitator i saw that the fabric softener dispenser was VERY clogged with gunk! I had bought this appliance used so i really had no idea. So first i removed the fabric softener dispenser, then the cap then i loosened the 7/16th bolt to release the top 1/2 of the agitator and then took the dogs (or cogs as other people call them) out and replaced them, then did the steps in reverse to put it back together. Before i put it together i had to really clean all the gunky build up.Works like a charm!
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