Shock Absorber Kit

repair wasn't too difficult, hardest was raising the drum to engage the springs.

Steps I took:

remove the rear and front (bottom) covers. To remove the rear cover, I went ahead and took the hoses off. The bottom cover needs a good tug once the two screws are removed.

Once both covers were off, it was obvious what had to be replaced.
Pushing the notch on the shocks, removed both top and bottom pieces. Then I used books to lift the drum so that i could attach the new springs. Removed the books, installed the shocks from the top to the bottom.

Went ahead and removed the coin drop, cleaned it out, and reattached. Ran the washer two cycles to confirm the vibrations were gone. Loaded it up with towels (seemed to cause the worst vibs) and it was quiet.

Re-installed the covers and that was it.

I removed the front access cover and the rear cover. It was also necessary to remove the water level sensor (attached to the tub drain hose) to access one of the shocks. Not having a 1/2" deep socket, I used a 2" piece of 1/2" copper pipe to depress the locking tab on the shock attachment pins--worked great. Pulled the pins out with pliers. Putting the pins back in after replacing the shocks was easiest to do using 'channel-lock' pliers to grab the bracket and the pin head and squeeze in the pin. The only problem was that my copper pipe piece fell into the drain hose when removing one of the pins! Had to take the drain hose loose to fish it out.

Removed old shock abs. (both sides). The one side, I had to remove the speed control board to access the lower nut on the one shock. Install was fairly easy however, it did not fix the washer. Apparently there was something else (either a switch, the control board or the motor) needs replaced too.

replaced the two shocks with the new ones by removing the pins that held the old ones in place.

The parts came with instructions They stated to remove the front panel. This only gets to one side for a difficult repair. I removed the back panel then it was a snap. Easiest with two people.

I replaced both shocks, as both shocks were broken! Keep in mind that Parts select packages them in pairs. I order 2 packages or 4 shocks, guess I have another pair for ~ 5 years from now. These are located under the front bottom panel, so no need to isolate water lines or even pull this sucker away from the wall. Tight clearances are the only factor from making this really easy. Use some Vaseline to assist inserting the new plastic pins.

removed front panel and used deep socket to remove pins that hold shocks. front left shock took most of the time because of hoses and a unit in the back that needed to be released to be able to remove the pin on the bottom. the right shock was a piece of cake to replace. used a hammer to pull the pins into place (i did not use it to tap on them ) . lots of bloddy fingers from sharp edges.

Removed lower access panel. Removed top of washer. Attached spring and lifted tub into place. Removed and replaced both vibration/shock absorbers (most difficult part, not easily accessible).

I heard that the repair job was simple and the part was not expensive (whew!) The repair video on your website was MOST helpful and gave me confidence. At first I tried it exactly as the guy demonstrated and all went well removing the broken support. Installing the new one (on the right side) was impossible for me. I could not get good enough leverage to fully re-insert the lock pins and I was slicing up my arm on the sharp metal edges. I removed the 900+ screws (just kidding- but there were quite a few) from the back panel and could access the lock pins MUCH easier. All four for both shock absorbers snapped right in. Re-attaching the rubber vent hose involved a few cuss words but I got it back on correctly after taking a break. All is great with the little washing machine once again! Thank you for the installation video and amazingly fast shipping, wow.

Removed spring retainer straps from top of springs. Propped up tub with blocks and a wedge. Lifted out each spring and replaced. Re-attached spring retainer straps. Removed pins from shock absorbers (old/broken ones). These break due to moving washer w/out installing original foam blocks and support screws or due to age and fatigue. Pins have a retainer that must be depressed as you pull or push them out. may need to spin back and forth with pliers as you pull them. Bottom right pin won't come out w/out a hassle. Cut it in pieces with dykes and used spare pushed in from the FRONT (not the rear, as it was originally installed). Found leak was not fixed by getting the drum back up to proper height. Found bolt on tub had broken the bottom of the soap dispenser "tray". This is a 50.00 part. Made a patch from the bottom. Roughed up plastic and used silicone adhesive. After it had adhered filled from top with more silicone. Allowed 24 hrs to dry. Washer is as good as new.

The front lower access panel pops off with two Philips head screws. From there, the white pins holding the hold broken shock absorbers can be removed by pressing their locking tab down and pushing them free of the bushing.

After pulling the old, broken items out, the new ones are reinstalled the same way: place the metal end towards the drum, push the white pin through the bushing (only one way is correct) and you're almost done. Reinstall the front panel and get back to having a quiet washing machine!

"Instructions" with the kit suggest pulling the pins out with a pair of pliers. That's fine if you're a gorilla. It's easier to use a 13MM boxed-end wrench. Slip it over the tapered end to depress the locking tab; then tap a 3/8 dowel rod held against the tapered end to remove the pin. Also my washer has a drain tube that has to be disconnected to get access to the top pin. If I had to do this again it would take about an hour.

The instructions that came with the new shock absorbers were very detailed and walked me through the repair step by step. The new shock absorbers are much better quality than the old tube style shocks.

Paid $27 total for a shock kit to replace the 2 broken stock shocks. Replaced them. It turns out it was not the problem, but just a symptom of the spider bracket (mates inner SS drum to drive shaft) corroding and breaking causing the drum assembly to shake out of balance. Found out is a systematic problem with this model washer, and no matter what else you fix, this will break and kill it at some point. Piece of crap!

I replaced both shock absorbers that hold the drum on a front loading washer. They both snapped at the base and have since been replaced by a different style shock absorber. There are 2 pins that hold each part in place. I took 5 minutes to replace 3 pins and about an hour to replace the last one, which was in a very tight spot. After much sweating and swearing, I managed to get the pin back in. Was it worth it? ABSOLUTELY! Partsselect.com is a dream for straightforward repairs. This is the second repair I have done on this machine (which is less than 5 years old) and both repairs have cost less than $30.