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PartSelect Number PS3508101
This kit is used for front load washers and includes 2 dual-stage shock absorbers, 1 spare shock mounting pin and 4 locking nuts. These shock absorbers keep the washer from vigorous shaking during it's cycles.
This part works with the following brands: Frigidaire, Gibson, Kelvinator, Kenmore, Tappan & White-Westinghouse.
This part fixes the following symptoms:
removed 2 screws and removed top access cover. removed 2 screws and removed front access cover. removed 4 retaining pins (one with nammer and punch because it was stuck) connected lower ends of new shocks with plastic pins, extended each shock to slip fit and connected upper ends to wash tub mounts. Reinstalled panels. I wish I could say that it all went well from there but......when the shocks broke, apparently the hit the motor took was enough to cause an electronic failure of the speed cycle control chip. Now Im waiting for that part.
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Remove powerRemove water connectionsPull out washer to have sufficient room to access the back and the top.Removed the top panel (4 screws at top- back)Removed the back panel (a lot of screws)Removed small metal retainer strip on top edge over broken springRemoved broken spring, hung top of new one.Pulled up tub to as I stretched out the spring to mount spring to tubFrom the back, unplug and remove 2 crews holding the electronic motor control unit from lower leftFor both shocks:This was the most "difficult" part - locate the 2 plastic retainer pins holding the shock, locate the tooth (or tab) holding the pin in place and push the tab in (I had to use some leverage - its stiff plastic covered in grease - a spare screwdriver handle helps to push the tab down).After pins are removed, shock just pulls out (weight of the tub handled by the suspension springs).Replace with new shocks (1 pack has a pair), replace pins.Reinstall motor control unit.Reassemble frame. reattach water supply lines.I had to plug in the washer, activate a cycle, then unplug/plug in the washer again.It helps to have a screwdriver attachment for a variable speed drill to handle all of the screws.All told - about 45 minutes, most of this spent on removing the pins.
disconnected the power and water supply.removed the back panel.unscrewed the contol board that blocked access to the bottom of the shock absorber.pulled the original pins out with pliers while pressing in the piece that prevents it from working its way out.removed the shock absorber.placed the new shock absorber in the bottom mount, put soap on the pin for lubrication and pushed it through the hole. Put the top of the shock absorber in its place and placed the other pin in.replaced the control board and replaced the rear panel.
Take off the back, one of the shock absorbers was broken, it was very obvious. Looked up part at partselect.com, very easy, ordered part, it came in 2 days, the repair took another 15 minutes. There were directions inside the repair part to tell you a trick to get the old one off. It worked like a charm. Why spend $200-300 or more on a repair on a $500 washer when you can do the entire job for about $30 and get it back working in 2 days!! No brainer.
disconnected fm water supply and electrical cktmove washer fm beneath dryer (stacking config.)removed back, found 2 broken shocks (round type) and 1 broken spring (left looking from back). checked online for parts and found your site. ordered and waited a few days. back on task, removed controls (lower left corner) to reach pins, removed front lower panel, removed pins and broken remains of both shocks. removed broken spring. left remaining spring to keep tub suspended. back on task when parts arrived. installed shocks --note that it was not clear that there are 2 shocks in each package (so i order 2 pkgs and now have 2 extra shocks --for next time it breaks away ;-)crafted a 'hanger' with 10ga wire and 2x4 to permit tub to be supported and/or suspended without unduly stressing new components. attached both shocks being careful to follow instructions about alternating direction and orientation in relation to plastic bushing on the shock mounting points. removed remaining spring and used short length of 10ga wire to pull spring into position and lock.re-assembled back and front cover... re-attached control circuit. moved closer to water and electrical supply and tested through 2 cycles --no problems found.put back into position and leveled and locked.works fine now.
Pulled off front panel and found broken shocks. Ordered from Parts Select and replaced within 15 minutes. It was a little tricky replacing as they came out due to poor access from the rear. Make sure to regrease palstic pins and she is running like new.
Removed the the two screws holding access panel on the bottom front. Shocks use two plastic retaining pins on each shock. Used a screwdriver to push down on the locking tab on the plastic retaining pin ant pushed out. One of the pins is behind the water pump and a bit harder to access. I used a socket with an extension to push it out. installed new shocks with old pins and was back in business. Shocks go in a certain way so be sure to look at the instructions that come with the replacement shocks. Note: the replacment shocks that came don't look anything like the originals. Originals looked more like an automotive shock. Also as both shocks were broken, I ordered two, not knowing that they come two to a package. When you order that is not clear. So now I have an extra set, which might not be bad to have on hand. Kit also comes with an extra pin in case you break one.
The illustarated parts break down on the Part select web site was an awesome resource. It identified the exact part that was damaged by part number and comprehensive drawing. The part was ordered utilizing the drawings and on my doorstep within two working days, regular ground shipping. The securing pins were removed from the damaged shock absorber by driving them out with a screw driver (used in place of a drift punch) and a rubber mallet. The new shock absorber was placed in position and the securing pins were installed easily by hand and were securely in place when an auditable click was heard from the securing pin when fully engaged. The shock absorber kit came with an additional securing pin in case one of the original pins were damaged. The replacement part was of superior quality to the original.
Once I figured out that the shocks were broken it was very easy to fix. Remove back panel first. Then remove the control box on bottom left corner to gain access to the left shock. Pinch the locking mechanism on the plastic locker bolts and remove the four bolts from both shocks. Replace with new shocks and replace control box and back panel. It probably took more time moving the washer to where I could work on it then it did to fix it. Works like new.
Vibration/Shock: remove front cover, to remove the shocks depress the tab on the locking pins and push out. Install new shocks and pin in reverse order. Pump: Disconect power, remove front cover, slowly remove clamp from discharge side of pump and use a sponge or rag to collect water. About one pint will remain in the upper hose. Remove the upper hose after draining. Unplug the power supply to the pump and remove two screws securing the pump to the floor of the washer. Install the new pump and conect wire and hoses.
Remove the front lower panel. Remove the 4 plastic pins mounting the shocks using 1/2 inch short socket to hold the detent down as per included instructions. All plastic pins were stuck in place so used needle nose pliers to pull or push out. Lube the pins with grease before reinstall to help them go through the new shocks. Use the included lock nuts to lock the four legs in place as low as possible. Start the washer and level each leg while running so you can tell if the vibration is going away. Tedious method but worked.
I heard that the repair job was simple and the part was not expensive (whew!) The repair video on your website was MOST helpful and gave me confidence. At first I tried it exactly as the guy demonstrated and all went well removing the broken support. Installing the new one (on the right side) was impossible for me. I could not get good enough leverage to fully re-insert the lock pins and I was slicing up my arm on the sharp metal edges. I removed the 900+ screws (just kidding- but there were quite a few) from the back panel and could access the lock pins MUCH easier. All four for both shock absorbers snapped right in. Re-attaching the rubber vent hose involved a few cuss words but I got it back on correctly after taking a break. All is great with the little washing machine once again! Thank you for the installation video and amazingly fast shipping, wow.
Had to replace one Spring on top of the tub and both shock absorbers. Anyone with even a limited amount of mechanical ability could handle this repair. Save yourself about $300 in repair cost and replace these items yourself. Spring and Shocks absorber kit cost less than $60 with shipping.Just look at the diagram that comes with the parts, it's a piece of cake. The most difficult part is replacing the spring, she is stiff. You will need to take the top of the machine off, which is super easy, and remove the metal keeper on top of the frame rail. Get someone to help you as you will need to lift the tub and slip the spring over the frame rail. The shocks are the easiest part of the repair, and should take less than five mins. to replace.
The repair itself was simple; it was the original design of the washer itself that made it time-consuming, because of the tight spaces involved. Basically, all you have to do is remove 2 plastic pins, take out the broken part, make sure you have the new part facing the right way, and put the 2 plastic pins back in. Should take 2 minutes if there are not other machine parts in the way!
Paid $27 total for a shock kit to replace the 2 broken stock shocks. Replaced them. It turns out it was not the problem, but just a symptom of the spider bracket (mates inner SS drum to drive shaft) corroding and breaking causing the drum assembly to shake out of balance. Found out is a systematic problem with this model washer, and no matter what else you fix, this will break and kill it at some point. Piece of crap!
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