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PartSelect Number PS3508101
This kit is used for front load washers and includes 2 dual-stage shock absorbers, 1 spare shock mounting pin and 4 locking nuts. These shock absorbers keep the washer from vigorous shaking during it's cycles.
This part works with the following brands: Frigidaire, Gibson, Kelvinator, Kenmore, Tappan & White-Westinghouse.
This part fixes the following symptoms:
The instructions that came with the new shock absorbers were very detailed and walked me through the repair step by step. The new shock absorbers are much better quality than the old tube style shocks.
Help other customers find the most helpful instructions.
Were these instructions helpful?
I replaced both shock absorbers that hold the drum on a front loading washer. They both snapped at the base and have since been replaced by a different style shock absorber. There are 2 pins that hold each part in place. I took 5 minutes to replace 3 pins and about an hour to replace the last one, which was in a very tight spot. After much sweating and swearing, I managed to get the pin back in. Was it worth it? ABSOLUTELY! Partsselect.com is a dream for straightforward repairs. This is the second repair I have done on this machine (which is less than 5 years old) and both repairs have cost less than $30.
If you have a broken shock (or two) there's a strong possibility that the failure caused, or was caused by, a failure of the "spider" that attaches the inner drum to the "drive shaft". If this is the case, the problem is likely terminal for your washer... unless you purchased a rip-off service contract. The parts will cost upwards of $250 and the bearings and seals that must be dealt with cry-out for a service tech and the associated labor cost. Between the poor engineering and lousy service, I will no longer be purchasing Sears appliances. I did *not* get my money's worth from this washer and Sears has not made good.
What was not mentioned in the instructions was that the right side pin can not be removed very easilly since there is a large metal box that is mounted directly behind the pin which keeps it from being removed without great effort and potential. I was able to remove the pin without destroying it but it would never go back in the same way because it is impossable to line up the schock, bushing and hole so I installed the pin from the front side and I will take my chances as to how long it lasts. machine seems to be running fine. Thanks
Removed front panel, used socket to compress lock tab on plastic pins holding shocks. Still taks a little effort to get them out. The one behind a plastic drain canister is a proble as there doesn't seem to be a good method for moving that canister. I think that's why the spare pin is provided.Sadly, my case was one of the lower percentage where the problem is in the rear bearing area. The shocks were, the top support springs were good but the rear of the washer drum was shot. Opted to replace with new washer rather than go through the much longer repair with the almost $300 in parts.
Removed front access panel, observed broken tub shock. Ordered replacement parts, included in the promptly delivered package are simple instructions. Excellent results, improved shock design, washer runs quieter.
I followed the great instructions provided on the site and had the old broken struts out in no time. The new ones went in without a hitch and the time it took me to unscrew and rescrew in the back of the machine was longer than the time it took me to replace the broken parts.
when I replaced the other one it was broken also but you wouldn't know it by just looking at it. The only problem being able to get the new one back on I put it on pushing from the front, I can only imagine the ttrouble I'll have get it out again I'll probable have to cut it out with somthing because it's right up against the circiut board housing. other wise not a bad job. But I think my age has somthing to do with it.Not much strength.
replaced as instructed.
The pump was no problem, 2 screws, 2 hose clamps and 1 wire loom to change. All easy the shock absorbers were back mid washer the left was as the on line instruction stated but the right shock the instructions stated thatyou need the remove the air gap hose but you still could not even get a tool back to get the upper shock pin out much less put it back in. I ended up removing the pump intake boot off to gain acess to the area it only took one more hose clamp. This worked out well as the boot has a built in well to catch items left in pockets. This was emptied while it was out. All in all I was pleased
Watched video on-online when I ordered the parts. The video showed the left side shock replacement and it looked very easy, however; the right side require a little more work due to the motors and electrical box that had to be moved before I could remove the shock pins. I layed the washing machine on its back and removed the broken shocks and put the bottom pins back in on each schock and then stood the machine back up right; took the back panel off so I could replace the upper pins on both sides with ease. I then went to the front and re-attached all the hoses, clamps, and electrical box. Before I replace the front panel, I took a 1/4 socket and wratchet and leveled the machine in its perminent place by adjusting the four feet by reaching into the machine with the 1/4 inch socket and wratchet and adjusting the feet one by one until level.
I followed the instructions that came with the parts. I used a regular socket to remove the pins instead of the deep well socket recommended, because I didn't take the machine completely apart. and the space wasn't enough for the deep well sockets. It worked perfectly. After I got the pins removed, then oriented the absorbers correctly and pushed and pulled the pins back in place and it was done.
Assumed this 12 year old washer was broken beyond repair so went to Lowe's and paid $880 for a new one. Out of curiosity, I removed the back and the lower front panel from the old washer to see why it would not work and found the two shock absorbers were both broken. I ordered new ones and it took me 15 minutes with a pair of pliers and a small hammer to replace the shocks. The washer now works perfectly again and I could have saved $880! Goodwill is going to get lucky on this one!
Some parts are hard to remove due to the inability to see the locking section of the fastener pin. The parts installation is self explanitory and no asdjustment is required, so beyond laying on the floor of a very small room and not being able to see some of the parts it's not bad.
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