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See part 700 in the diagram

Upper Roller and Axle - Kit of 4

PartSelect Number PS3486910

This is a package of 4.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Door won’t close.
  • Not cleaning properly.
  • Unusual Noise.
  • Compare At

    $12.61
  • You Save

    $2.10
  • Your Price

    $10.51
In Stock
Fast Shipping Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 4.5 / 5.0, 133 reviews What's this?
 

1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsPliers

CustomerRosemary from Washington DC

Top rack rollers clips failed

First, I removed the end caps from the rails on both side and slid the top rack out of the dishwasher. Then I removed the crumbled roller and clips with the pliers. Next I installed the new roller and clips, aligned the top rack with the rails and re-installed the top rack. It was incredibly easy and I am so pleased with the availability of the parts at Parts Select and the fast delivery. Thanks for the opportunity to share my experience. Rose

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

Tools

CustomerBrad from Olathe KS

Rollers came out of the holders

Very easy, just twist the back 1/2 of the white tab that is in the end of the roller bar and pull out the front. Be sure to put back in the opposite when finished

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyEasy

Time to do repair:Less than 15 mins

ToolsPliers, Screw drivers

CustomerSusan from Rochester Mills PA

Broken rollers

First we popped off the end caps to release the rack. We used a pliers and screwdriver. This was the most difficult. The rollers went off and on very easily. We used the pliers to put the end caps on too.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

Tools

CustomerDaniel from Sebastopol CA

Upper rack fell into lower rack breaking dishes

My GE dishwasher had a problem. The upper rack would fall into the lower rack when loaded breaking dishes! Turns out, the front rollers on the upper rack were broken so that the supports would just pull out. So, I found the parts on this website easily. I then took off the plastic plug on the support which is easy to do. There is a flange you bend towards the rear of the dishwasher to release the plug. Once released you have access to the rollers, which just snap off easily. The new ones snap on easily. Reverse the cap removal, and you are done!

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

Tools

CustomerDaniel from Raleigh NC

Rollers were broken

Just like the other guy's repair:
Took plastic stops off
Replaced rollers
Installed plastic stops
Forgot to make grunting noise to make wife think I'm working hard.
Walked away.
5 mins.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerJanet from East Windsor NJ

2 rack rollers snapped

First I needed to remove the end caps on the sliding metal rails which hold the rack rollers. This was the most challenging part of the repair and the largest amount of time was devoted to getting them out without breaking them. Once these were off, I slid the rack out, removed all of the rollers and replaced them with the new ones. I guided the rollers back into the metal rails and then began trying to get the end caps back on. Again - dealing with these was the most challenging, but with patient work, they snapped back in. It was helpful to have a screwdriver to 'persuade' the end caps on and off.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerMike from Gilbertsville PA

Top rack roller separate from roller clip

had to bend back the metal tab that holds the end cap on. this is tricky and a poor design from a repair point of view. i finally got the end cap off without destroying it. replacing the broken wheel was very simple and easy.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerGina from Mesquite TX

Rollers on top rack were breaking

took the front pieces off the front of each bar and placed the new rollers in place. Put the front cover peices back. ....that's it! The only thing i used the screwdriver for was to help remove the pieces, one was more difficult than the other.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerDaniel from Cleveland TN

Roller on rack broken allowing rack to droop below runner.

The biggest challenge is to remove the plastic runner stops without breaking them. I used a small flat blade screw driver to carefully flex back the rear flange of the runner stop so that it would clear the top metal flange of the runner. Then disengage the stop by rotating the body of the stop towards the center of dishwaser tub and this will allow the stop to slide out of the runner flanges. Once the stops are removed it is very simple to remove the rack snap on the new rollers and replace.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerGregory from Belmont CA

Upper rack kept falling down

Removed the rack.
Removed the roller bar.
Removed the roller base from the rack.
Removed the roller from the roller bar.
Replaced in reverse order.

DONE.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerFrancis from Oxnard CA

Top rack was collapsing because 2 of 4 support rollers were coming apart.

First, end caps were removed from support rails to free the washer rack. This is a little tricky - flexible rear finger of cap is bent back, then rotated inboard to permit end cap to slide out. Ten top wash rack is rolled out of washer. Old roller support assembies are pried loose and then snapped off their clamp locations on the upper wash rack, one at a time. Then the new rollers are snapped on in same way, except no tools are required.
Two of the old rack rollers were clearly worn out from nearly 10 years of normal operation, where plastic shaft is a bearing surface.

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Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyA Bit Difficult

Time to do repair:Less than 15 mins

ToolsPliers

CustomerDWIGHT from WOLFEBORO NH

Top drying rack rollers were worn out and needed replacing, rack was falling off slider.

Relatively easy. It took a bit of time to figure how to get the stops out of the end of the slider rack to be able to remove the rack and replace the rollers. I figured out you have to use needle-nose pliers to gently bend the tab on the stop (facing the rear of the diswasher) backwards and then tilting it out. Then the rack rolls right out and the replacement of the rollers was simply a matter of snapping off the old ones off the spindle, and reinstalling the new ones.

You have to be careful you don't break the tabs on the stops on the front of the rails, or you will have a rack that keeps falling out of the front when you pull it out. Be gentle with them and take your time!

Parts Direct was great, by the way, shipping and service was almost immediate! Their supply of parts is amazing!

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Parts Used

Level of DifficultyEasy

Time to do repair:Less than 15 mins

Tools

CustomerPatricia from Burlington NJ

The rack roller were broken on the upper rack.

I disassembled the rack and figured out how to remove the rack rollers before placing my order with PartSelect. I am a visual person and usually don't need to read directions. I was having some difficulty removing the end caps of the metal sliding racks which encase the rack rollers. I used my mother's staple remover (not the traditional kind) in order to pop off the end caps without breaking them. Once the parts came in the mail it was easy to pop off the end caps, apply the new rack rollers and reattach the end caps without breaking them.
I enjoy doing business with PartSelect but I have to admit these parts are extremely expensive. I think it is ludicrious to spend a lot of money on "plastic." Products are not made to last in today's society. When I was a kid appliances would last a homeowner anywhere from 15-20 years or more - not today!
Thank you PartSelect for your time and assistance - I just wish these parts were cheaper.

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1 of 1 people found this instruction helpful

Parts Used

  • Upper Roller and Axle - Kit of 4

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

Tools

CustomerJohn from Nashville NC

Two rollers on top rack broke

First, I read several other repair stories on the PartSelect site. The best advice I got was in how to remove the end caps. Another customer described you had to twist them to get them out. One customer had broken the end caps trying to get them out - something I definitely wanted to avoid. I twisted out the end caps, put the new rollers in, snapped them into place, and put the end caps back on. I was done in minutes and (briefly) a hero to the wife, who hates to pay for service calls!

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1 of 1 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsPliers

CustomerKristin from Carlsbad NM

Rollers were broken and end cap on one side was gone.

I was really suprised at how fast the parts arrived. We used some pliers to open the slide to remove the one end cap still in place. Took what was left of the old roller off and snapped the new ones on slide the rack back into place and replaced the end caps. This was really easy. took no time at all.

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