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347627-1-S-Whirlpool-349241T           -Rear Drum Support Roller Kit
347627-1-S-Whirlpool-349241T           -Rear Drum Support Roller Kit http://www.partselect.com/Schematics/Whirlpool/SNBNEJXS.gif

Rear Drum Support Roller Kit

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PartSelect Number PS347627
Manufacturer Part Number 349241T
Manufactured by Whirlpool

The drum support roller kit allows the dryer to tumble properly by supporting the drum cylinder. The kit includes two drum rollers, four tri-rings and one palnut (or retaining washer). The kit does not include a belt or idler pulley and rollers are not sold individually. The drum support roller kit may need to be replaced if the dryer is noisy or will not tumble. The tools needed to complete this repair are a putty knife, Phillips screw driver, and a 5/16 nut driver. It is recommended to look at the rear felt before reassembling the dryer to ensure there are no gaps or damage. This is an OEM part sourced directly from the manufacturer.

This part works with the following brands: Kenmore, Whirlpool, Roper, KitchenAid, Estate, Crosley, Inglis, Maytag, Amana, Admiral, Magic Chef.

This part works with the following products: Dryer, Washer Dryer Combo.

This part fixes the following symptoms:

  • Noisy.
  • Will not tumble.
  • Will Not Start.
  • Marks left on clothes.

Videos For installing this part.

Related Parts Additional or alternate parts to consider.

Part PhotoPart DescriptionPriceAvailability

Maintenance Kit

Part Number 373087

This maintenance kit or dry repair kit is used for dryers. The kit includes the drum belt, drum support rollers, one idler pulley, four tri-rings, and one clip. If your dryer is making loud, squeaking, and squealing noises while the drum is turning, or the drum has stopped turning, using this maintenance kit is the solution. The tools needed for this installation project are: putty knife, Phillips screwdriver, 5/16 nut driver, and a small flat blade screw driver. This kit can be used for gas and electric dryers. Remember to unplug the dryer from the power source before beginning this project.

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$45.43
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Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Recent

Question:

After hearing a thumping sound in my dryer I replaced the support rollers and idler pulley using this kit but I’m still hearing the noise, what next?

Nadrina
Answer:

Hello Nadrina, great question! If you have already replaced your support rollers and idler pulley and are still having no luck, we recommend checking your blower wheel and the tumbler. With the blower wheel, you are checking to make sure there is nothing caught in it, or that it is not damaged. With the tumbler, you are checking to make sure it is not out of round. I hope this helps!

4 people found this helpful.
Question:

I keep having to replace my drum rollers what is going on… am I doing something wrong or is there another problem im not addressing?

Jole
Answer:

Hello Jole, if your drum rollers keep failing we recommend replacing the left WPW10359270 and the right WPW10359269 drum roller shaft. Please let us know if you have any further questions!

1 person found this helpful.

Most Helpful

Question:

I purchased this kit and am ready to do the repair but what else do you suggest me “checking out” while I’ve got the machine opened up? It’s an older dryer and id rather get it all done in one go.

Doyle
Answer:

Hi Doyle, we recommend replacing the pulley and the belt when you replace the rollers. There is a maintenance kit for this, and it is part number 4392065. It includes all three replacement parts mentioned above. Best of luck with this repair!

4 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 91 reviews What's this?
 

1 of 2 people found this instruction helpful

Parts Used:
  • Rear Drum Support Roller Kit
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers, Socket set
Customer: Kevin from PT PLEAS BCH, NJ

Noisy

Lifted top of dryer using putty knife. Took front panel off using socket wrench. Slipped drum belt off an took drum out. Vacuumed out entire interior. Replaced rollers an clips and reassembled!! Saved $100!!! Thank you!!

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2 of 5 people found this instruction helpful

Parts Used:
Level of Difficulty: Difficult
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
Customer: Steven from Oxnard, CA

The dryer was squeaking and would not heat at all.

The first thing I did was call my friend Donnie who manages some apartment buildings and who is always complaining about fixing things and getting the right parts to fix things. He told me what to order from PartsSelect and when the parts got here I called him up and he did the repair work.

He was reluctant to do the work at first but after he found out I had ordered the parts from PartsSelect he was happy to do the work. "Their parts are always right and they always work," was what he said after he had my dryer working just like new. So if you know nothing about fixing things and buying parts just call PartsSelect and you will be fine. Just ask my friend Donnie!!!

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2 of 5 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Socket set
Customer: Frank from Avon, CT

Worn bushing on bottom drum roller

unplugged power, slide unit away from wall, removed bottom front cover, rear sheetmetal cover, tilted front of unit to remove roller outboard support (sheetmetal screw from bottom of dryer). Removed shaft bolt from rear of dryer which released roller assembly. Remove speed nut from old roller assembly to remove outboard support arm, mounted new roller to new shaft placed triangle clips (one each side of roller), mounted outboard support to front of new shaft and completed re-assembly (reverse order of disaasembly).

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1 of 3 people found this instruction helpful

Parts Used:
  • Rear Drum Support Roller Kit
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: Craig from Baton Rouge, LA

Loud squeaky noise

Raised the top of the dryer and removed the front panel. Then removed the drum to gain access to the drum support rollers. Used the the flat screwdriver to remove the retaining clips holding the wheel in place. Slid the new wheels in place and popped the clip back on. Slid the drum in and put the front back on. The installation video online was extremely helpful.

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2 of 6 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
Customer: Charles from Napa, CA

Screeching sound from dryer.

PartSelect you have to have the best online customer service in the industry. No, I take it back. It's the best online service I've experienced anywhere. Period. Your online parts lookup showed me all the parts I needed. Nothing more. You have excellent installation videos which also came with the confirmation email.The percentage of repairs for each spare part helped me to accurately diagnose the problem. The dryer problem was in the motor bearings and not the roller wheels as I had originally thought. Smart idea. All the parts fit perfectly and installed exactly as your videos described. But the best thing is I got the complete order delivered in two days. Your entire end-to-end customer care is terrific. My wife is happy with the repaired dryer. And you guys made me look like a hero. Thanks again. Charlie in Napa. CA.

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1 of 3 people found this instruction helpful

Parts Used:
  • Rear Drum Support Roller Kit
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Screw drivers
Customer: Craig from Lumberton, NC

Dryer making bumping noise when running.

watched repair video and fixed dryer.

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1 of 3 people found this instruction helpful

Parts Used:
  • Rear Drum Support Roller Kit
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Socket set
Customer: Jerry from Greenacres, WA

Drym rollerfell off

Took off the out cover of the dryer unit. Removed the drum. Then replaced the roller

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1 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Socket set
Customer: Edward from Oxford MS, MS

Dryer was squealing like a stuck hog!

The instructional videos were very helpful in diagnosing and correcting the problem. I order the idler pulley and decided to replace the drum support rollers since I had to open it up. It was very simple to do and did not take long. The old pulley was completely shot. It sounded like a baby rattle when rolled by hand. Now the old dryer runs like new. Parts were delivered quickly and I am very happy with the service!

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2 of 6 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
Customer: john from appleton, WI

Loud shrieking sound when it ran

nobody has said it yet so... to take a dryer apart, take the back off, pull the lint trap, remove two screws on back of the top piece. the whole top shifts forward and disengages two clips on front corners, it then tilts up and back. the front comes off next, this frees up the tub. all parts ordered replaced worn parts, though there was no smoking gun as to the source of the sound. once it was apart, it was a cakewalk. had it up and running in 45 minutes. can't see how it took others two hours.

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1 of 3 people found this instruction helpful

Parts Used:
  • Rear Drum Support Roller Kit
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers, Socket set
Customer: Charles from Pasadena, MD

There was a loud banging rattling noise when we operated the dryer.

Removed (2) Philips screws from the lint filter at the top of the dryer. Used a standard screwdriver to pry open the top of the dryer (it hinges back toward the wall). On the inside of the front panel removed a bolt with a socket on the right and left side. Disconnected two wires from the door safety switch (Make sure to unplug the unit first). Lift up on front panel and remove it from the slide connectors at the bottom on right and left sides. Under the drum on the right side pull drive belt slack towards motor and slip off of the pulley. The drum should come out freely. Both rollers are visible remove the triangle clips and the rollers will come off. On lower roller support use needle nose pliers to remove the washer clip that holds the vertical support arm. Reverse this procedure to assemble the dryer again. There is an excellent video that is supplied online. Watch it first , it was very helpful to me.

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5 of 15 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
Customer: randy from simi valley, CA

Bad drum rooller bearing

took the top, sides and back removed the drum and replaced the roller roller shaft and drive belt and the belt tensioner

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1 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: Jack from Ramsey, MN

Bumping noise from worn rollers

Pulled dryer out from wall
Tipped lid up and back
Removed front panel (4 screws)
Lifted drum out
Removed support rollers and replaced them
Vacuumed out entire dryer
Threw away belt which was badly cracked over its full length
Reinstalled drum along with belt
Replaced front panel
Snapped lid back in place.
Tested dryer. It worked without bumping!! Yea!

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3 of 9 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable), Wrench set
Customer: Brett from Terre Haute, IN

Motor wouldn't turn drum - made humming sound and shutoff

I started my repair by watching the PartSelect.com videos about idler pulley and support roller replacement so I could become familiar with disassembly and reassembly of the cabinet. Use a vacuum to clean up as you go. You might be surprised by the amount of lint that has collected inside the cabinet. Also, be careful of sharp edges. There are lots of sharp edges and pointed screws that can cut.

1) Remove back - 6 screws
2) Remove dryer vent housing - 2 screws on top, 3 on
bottom - lots of debris here to dump out and vacuum
3) Pop the top open and lean it against the wall
4) Remove front of dryer cabinet - 2 screws and the door
switch connector
5) Remove the belt
6) Remove the drum and idler pulley
7) Clean up all lint
8) Remove blower fan by putting a large adjustable wrench
on the square lug on the backside of the blower fan.
Put another wrench on the squared off end of the motor
shaft. From the front of the dryer, turn the motor
shaft clockwise to loosen while holding the other
wrench on the blower lug.
9) Pop off motor retainer clips front and back, remove
motor power connector
10) Clean up more lint
11) Install new support rollers
12) Install new motor, put motor clips back on
13) Install new blower fan. With the motor installed, screw
the blower on the shaft until it seats, then put a
wrench on the blower lug to hold it in place. Put
another wrench on the square part of the motor shaft
and, from the front of the dryer, turn the wrench on
the motor shaft COUNTER CLOCKWISE to tighten. I have no
idea about how much torque to apply.
14) Remount the drum, making sure it's riding on the
rollers correctly.
15) Replace or remount the belt and idler pulley.
16) Carefully line up and then reattach the front of the
cabinet. Reconnect the door switch
17) Check the drum rotation by spinning it round a few
turns before closing up the cabinet.
Make sure the belt and rollers are in their proper
place. Close the top lid.
18) Reinstall the dryer vent and lint filter
19) Put on the back cover

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1 of 3 people found this instruction helpful

Parts Used:
  • Rear Drum Support Roller Kit
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: john from Irvine, CA

Made loud noise when running.

Top up, front off. Drew a picture of how the belt was positioned. Removed the belt and drum. Removed a heat plate to access the lower wheel. Replaced it and then replaced the upper right wheel. Was a little concerned the white triangular washers would break going on to the shafts but it turned out there much stronger that I thought. Cleaned out the bottom and found a lot of coins. Put it back together and now it sounds like a new dryer. Use gloves, some parts inside are very sharp.

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1 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Pliers, Screw drivers
Customer: Robin from Merrill, WI

Dryer was not staring all the time and was loud smelled funny

Removed back cover, removed the lower and upper front cover, slid the top out of the way and removed drum . Uncliped motor,un-screwed the fan from the motor (left handed tread) read instructions as wiring was not identical recliped motor screwd on the fan plug in the wires according to the included instructions. installed the new rollers belt and Drum Reassembled the case. Plugged it in and the wife is drying cloths again. The old appliance works better than ever and is back to how quiet is was when we first got it.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS347627
Manufacturer Part Number: 349241T
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