16 of 17 people found this instruction helpful
Level of DifficultyEasy
Time to do repair:1- 2 hours
CustomerBob from Aurora IL
During defrost cycle water dripped into freezer and froze all over ice bin
First I removed the ice maker. Second I removed the back panel and overhead panel above ice maker. Third I pulled down the drip trough it had a styrofoam base under it. The trough heater had to be unplugged to remove the trough as well as the drain hose. Forth I seperated the styrofoam from the trough and peeled off the old heater which had burn marks on the foil. Fifth I applied the new heater plugged it in and attached the drain hose to the trough. Last I reassembled the unit. Refridgerator works great now and it only cost $45.00 for the heater. The GE repair service quoted over $950.00 and did not list the trough heater as the problem so I would be spending more and would have required several repair visits.
7 of 9 people found this instruction helpful
Level of DifficultyDifficult
Time to do repair:More than 2 hours
CustomerMichael from Tappan NY
Refrigerator not defrosting.
After gaining access thto the Evaporator Coil, lots of disassembly, I was able to cut the foam (Heater Trough) and remove it first (in pieces). This allowed room to lower the Condensate pan and slide it out to replace the Heating Coil, which was also purchased from you. Don't forget to disconnect the drain hose. Because of the "V" shape of the pan, the rear portion of the foam trough had to be removed to allow reassembly. I still have to verify whether the Defrost Timer is working properly, but the unit is coolingto proper temperatures (Freezer and Refrigerator).