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PartSelect Number PS297995
This single door closure cam is mounted on the door, not the hinge.
This part works with the following brands: GE, Hotpoint & Kenmore.
This part fixes the following symptoms:
I was set to buy a new magnetic seal to hold the door closed, when I looked it up on PartSelect I saw the recommendation that the problem might be the door closing cam.. I check it with a mirror and sure enough the cam had broken and the door sagged about 1/4 inch. I then followed the instruction and removed the top hinge, lifted the door off and replaced the cam. I did need two and the one attached to the lower hinge had to be drilled out and a new screw and nut attached to hold the cam. It was simple to do, I would recommend selling the door closing cam be sold in pairs with a #10 1/2 inch long screw with lock nut.
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The old cam had broken and was on the floor. I ordered one new cam. I should have been told to order at least two, I did not know they worked in pairs. So I had to re-order, I ordersed four, I was able to see that the other (freezer door has cracked cams) door will soon need replacement of the cams. I had trouble installing the new part because the rivit also needed to ba replaced. I did a "Rube Goldgerg" to get the new part to sit properly. I drilled the hole open a little and forced the part into place. All is well. Thank you very much!
1. Put all perishable food into ice chest. Empty door shelves.2. Remove top hinge cover with Philips screwdriver.3. Supporting door, remove top hinge attached by two hex screws.4. Lift door off bottom hinge.5. On bottom of door, unscrew the hex screw holding the broken plastic cam.6. Loosen the second hex screw enough to free the broken cam.7. Replace the cam and tighten the hex screws making sure the opening of the cam lines up with the hole under the door.8. Snap off plastic grill at the bottom of the refrigerator.9. Remove bottom of the two hex screws holding the bottom hinge tot eh refrigerator body.10. Loosen the second screw enought to rotate the hinge upsidedown. Tighten the screw again.11. Now the rivet bottom is exposed so as to facilitate drilling it out to remove the broken cam.12. Loosen the hex screw again and turn it back rightside up. Reinstall the bottom screw and tighten both of them.13. Using an appropriate size bolt, lockwasher and nut, install other new cam.14. Reinstall door reversing steps 1 to 4.15. Don't forget to return the food to the 'fridge, by the way!
This was a 15 year old great working GE regrigerator. Refrigerator was not cooling properly, though the freezer worked great. Using flashlight, examined cam riser which was clearly broken. YOU MUST ORDER TWO GASKETS AS BOTH WILL BE WORN. After removing all food from the door, taped plastic sheet over the open space to keep food somewhat cool Removed top hinge cover and screws on top of door and lifted door out of bottom bracket placing it flat on kitchen island. Unscrewed hinge elements including old broken cam and shims form the bottom of the door and fit in the new cam. Unfortunately one of the shims was broken, so I used a thin plastic black washer from the hardware store which was big enough to fit over the pin on the bottom of the refrigerator itself. Screwed all the parts back together. Be VERY careful to note how you removed them in the first place...mabe take a digital foto or two. This was kind of tricky to remember. Then used a hammer and chisel to break off the rivit holding the bottom hinge elements on the refrigerator. Sawing with jigsaw didn't work that well. The rivit came right off. Then used a flat head screw, lock washer and nut instead of a reivit and attached the new second cam riser. You are now done with the new parts. Simply reattached the door and it closed like new. Had a simultaneoius problem with a faulty defrost heater in the freezer which also had to be replaced and which was really easy to do. About an hour max. This was the real cause of the refrigerator not cooling properly. But that's another story.
The repair went well could have completed the job in 20 minutes if I had a selection of small nuts and bolts to replace the rivet that had to be drilled out. Also buy 2 of the door closing cams Part # PS297995 one goes on the bottom hinge of the refrigerator door the other on the bottom of the refrigerator.
First a big thank you to PartSelect.com. I read the stories posted by others before ordering the parts and found out that I probably needed 2 of these cams. So I followed the advice of others and ordered 2 cams. I'm really glad I did because once I got the door off I discovered both were broken up real bad. Maybe you guys should think about offering them as a set?Anyway the repair was fairly easy, except for the bottom cam which was revited to the bottom bracket. Again, thanks to the other stories about repairs with this part I was already expecting this. So the repair went like this. I removed the door by unscrewing the hinge on top(1 screw and 2 bolts). Took the door off and laid it on its side. Removed the bottom bracket( 2 bolts). Used a drill to drill out the rivit. Used a spare screw/nut that I had in a tool box to fasten the cam to the bracket. Put it all back together and I was done. The biggest challenge was figuring our if I needed 2 cams,so with the advice of others on your site, my repair was a snap.
Removed four screws at bottom of door, while someone held the door in place replaced the upper cam (there are two) applied some silicone plumbers lube between the mating surfaces and tightened it up. Works like new bottom cam was only slightly worn. P.S. Remove everything from the door first.
BUY TWO CAMS! Just like the others, both of the cams were shot. My husband & I did this ourselves & have NEVER attempted appliance repair before.We propped the door up high enough to access the bottom hinge piece on the fridge & removed using socket. Removed the cover from the top hinge. Slid door down off the top hinge in able to get to the cam on bottom of door. Replaced this cam 1st in order to get door back on while worked to get the old cam off hinge. As others posted, this is rivited on. Used grinder to grind off rivit & hammer & punch to punch out. Attached new cam with bolt & nut found in our tin of leftovers. Inserted hinge into door & reattached to fridge. DONE! Not hard at all & didn't even argue the whole time.
Ordered the parts from the parts braekdown on partselect on Thursday, received the parts on Monday and installed them Monday nite.Removed the top hinge, then lifted the door off. replaced the shim and closing cam ,then put the door back on.
This one is a no brainer… One Phillips screw on top to pull top door hinge trim. Two nuts and the top hinge is free. Then pull the door… it helps if you unload all the crap in the door bins. Remove the remnants of the door cam and that leaves a pop rivet. Put some vise grips on the head and use a hacksaw to remove the lower part of the rivet. Then pop-rivet the new door cam in place. If you don’t own a pop-rivet tool, I guess you could use a 10/32” screw and nylock. Plop the door back on and you’re done. Took all of about 15 minutes.
Placed blocks under the refrigerator door to take weight off the lower hinge pin. Removed the hinge by removing two screws into the refrigerator and two screws into the bottom of the door itself. This allows the hinge to be removed so the old nylon "closer" pieces can be removed (the one attached to the refrigerator has a rivet holding it in place so that has to be drilled out and replaced with a 3/16 inch bolt and nut). After re-attaching the nylon "closer" to the refrigerator side of the hinge and placing all the shims back in place, I re-attached the hinge to the door first, then the half hinge to the refrigerator. Had to line up the holes, tighten the screws and presto, the door closes like it was new again.The freezer door side is more difficult as there are wires and a water line to work around.
Removed door off hinge , remove bottom hinge, drill out rivet, lift off old cam & replace with new cam ,add new 1/4' BOLT(NOT SUPPLIED) to location where rivet was, reinstall bottom hinge & door ,check alignment, works perfect.Thanks
I blocked the door up with one 2X4 Then removed the lower hinge, installed the closing cam. Then I found that I needed one more closing cam that I didn't order the first time. This other one mounts to the lower section of the door and both cams set together. Re-ordered another cam. When it came in I installed it. Between ordering both parts I had them both in three days. The best to Parts SelectI now know where to buy my parts if needed again.Thanks BobSandusky, Ohio
Same problems as already described .... door would not close, plastic bits on floor, angry, ready to throw-out 15 year old “dog” and blow at least $1,000 on a new appliance! This repair is dead easy. Remove the two bolts holding the top hinge and lift off the entire door. Don’t be surprised if the original Riser Cam has virtually disintegrated, mine was a wreck. Remove two bolts that retain the old flat metal “shim” and fiber “gasket”. Fit new Riser Cam and re-use old shim and gasket. Replace door on dome-shape bottom hinge mount and then re-fit top hinge.If in any doubt order new shim and gasket along with the new cam riser. Or, do as I did, and “manufacture” either of these parts from scrap material found in the workshop ....
I placed books under the door until I had enough to hold the door up about 1/2 inch higher then when it is closed. The books and the magnetic gasket will hold the door, JUST DON'T TRY TO OPEN IT TILL YOU'RE THROUGH. That's about how high the cams lift the door when opened. I removed the two screws holding the door stop. Then removed the two screws holding the lower hinge pin. It takes two of the camsand the bottom one is riveted to the hinge. I used a grinder to grind the rivet so I could tap the pin out holding the cam. Put the new cam on and put the pin back in. I didn't put a new rivet, just gravity should hold it. I put the second cam on the hinge pin and one of the screws on the door stop holds it in place after you slide the hinge pin back into the door and replace the screws in the bracket then the door stop. Make sure your lower door gasket didn't get damaged while the cams weren't working because the door wasn't being lifted up when opened.
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