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25 of 28 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
ToolsPliers
Customermichael from perry hall MD
Wheel replacement
Pulled the end cap off and replaced the wheel.
most of the parts were for future repairs
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12 of 17 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:15 - 30 mins
ToolsNutdriver, Screw drivers
CustomerWarren from Stillwater MN
Top and bottom rack were rusted thru
Bottom rack - slide the old one out, slide the new one in. The rack came came with the wheels, so I didn't use the replacement ones.
Top rack - remove the rail end caps - they will likely break so order new ones. Slide the rack out. Remove the rotating spray arm and then remove all the brackets. I was able to re-use the old brackets and didn't need the replacements. Install the old brackets on the new rack, install the spray arm, and slide the new rack back into the rails. The new top rack also came with wheels installed, so I didn't use the replacement ones. Once the rack is back in the rails, install new rail end caps. Put them in sideways and facing into the washer. Straighten the caps and turn them into place. Be careful with the rail caps - they break easy and are expensive. Make sure they hold the top rack in place, and that's it.
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8 of 10 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:Less than 15 mins
ToolsScrew drivers
CustomerDave from Littleton CO
Parts were old and worn out
The repair was easy. A couple turns of a screwdriver was all that was necessary to remove the rollers and slide assembly. The I simple installed the new rollers. Slid the slide into place between the rollers and then added the back caps to the slide. Replaced the rack rollers on the top basket and then slid it into position between the new slides. Once in place, I attached the end caps to the front of the slide. Simple and quick.
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9 of 14 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:Less than 15 mins
ToolsPliers
CustomerPatrick from San Jose CA
Upper and lower racks starting to rust
Removed the lower rack and upper rack after removing the end caps on the rail. Order new replacement end caps. The originals will likely break because the plastic becomes more brittle over time. Unsnap the upper washer arm from the original upper rack and snap onto the new one before inserting it into the rails.
The trick is replacing the end caps. Using needle-nose pliers, bend the indented edge of the rails out so you can attached the new end caps without trouble. After they are in place, use the tip of the needle-nose pliers to restore the indentation on the edge of the rails to lock the caps in place.
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6 of 7 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
ToolsPliers
CustomerRaymond from ansonia CT
Very, very easy. Took about 5 minutes. The end cap was on and working. And the repair company would charge $65 just to come out and look at it. It costs $9.00 to fix it. I am moving on to the refrigerator next. Very satisfied. Shipping is well worth the money. Ray d, ansonia, ct
Old cap was already off and had string on it. Cut the string. Placed end cap over. Used needle nose pliers to open metal rail a little and put in new cap. Locked right in. That was easy. Thanks again.
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5 of 6 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:Less than 15 mins
ToolsScrew drivers
CustomerRobert from Old Lyme CT
2 rollers and end caps were broken were broken
Pulled the basket out the appliance and took what was left of the roller off and replaced them and slid the basket back onto the slide channel into the appliance. Then snapped the end caps on. Almost too simple. Less money than it costs to have the service man ring your door bell.
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4 of 4 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:Less than 15 mins
Tools
CustomerJoel from Cypress TX
Upper rack kept dropping from the wheels when we pulled it out
We knew roughly how we needed to put the cap on the rail, but our technique of simply forcing it in the end of the rail wasn't working. The trick is to bend the moveable part of the plastic cap inward while you're sliding it in, and it clicks right into place.
The location of the cap we were replacing was the upper back left, which made it a little tricky to reach back there and insert it, especially for a bigger guy like myself. We took the bottom rack out and my smaller wife was more easily able to lean in the dishwasher and reach back there to insert it.
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3 of 3 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
ToolsScrew drivers
CustomerKoosah from Camarillo CA
Rack falling off.
I followed the video instructions on removing the rack slide end cap to prevent breaking it and it was very easy to remove and replace the broken one. I attached the new rack rollers and voila we were back in business. I was about to order a new dishwasher the night before for $5oo! Thankfully the stores website wasn't working so I couldn't. I decided to look online to find out if it was easy just to replace the parts. Looks like I saved close to $500 just replacing those parts! AWESOME!!!!!Thank you for a user friendly website. It made all the difference")
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3 of 3 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:15 - 30 mins
ToolsScrew drivers, Socket set
CustomerTracey from Cedar Hill TX
No ice or water dispencing
I first read about others with the same problem on your web sight and figured if they could do it so could I. Anyway the directions are a little hard to read but it was very informative and straight forward. I took the advice of one of the do it your-selfers when it came down to removing the spring. Be careful not to loose it. Everything was there that I needed and went on without a hitch. Now it was time to see if my repairs were done correctly. Pow! Everything worked. This is a great web-sight to buy parts if you are a do it your selfer. Easy to follow instructions.
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3 of 3 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerPaul from Blairs VA
Broken off end caps, top would slide off, frustrating.
did it by hand, carefully flair out the plastic piece only enough to slide it into the metal rail.
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2 of 2 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerCarrell from Cochranville PA
Rack slide end cap missing
installed part on inside end of rail. no tools needed. original part wouldn't stay on rail. finished in 2 minutes
wife happy
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2 of 2 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
ToolsPliers
CustomerMichael from Fitchburg WI
End cap and wheel axle were worn or broken
This repair was a snap. The parts, though not identical to the original, fit perfectly. I was able to snap both the Rack Slide Cap and the new wheel axle to the existing washer cage and the machine works great now.
Thanks for the quick delivery and great website!
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2 of 2 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:30 - 60 mins
ToolsPliers
CustomerRoger from Simi Valley CA
Broken wheels and attachments
Everything snapped on quite easily. I was releaved to not have to replace "everything."
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2 of 3 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerAllan from Williston VT
2 wheels on original track rusted/broke through
Removing the slide end caps was a little tricky. Key was to tilt and twist the end cap and slide out. Putting them back in was equally as tricky, but reversing the process helped. Sliding the new track in place was simple. Total repair took about 6 or 7 minutes.. Part was ordered on a Monday morning and delivered the following day using standard shipping. Outstanding service.
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2 of 3 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:30 - 60 mins
ToolsScrew drivers
CustomerROBERT from YOUNGSTOWN OH
Upper tray very difficult to pull out and push in
Using a screwdriver removed upper tray slide end caps.
Removed upper tray.
Removed and replaced upper tray rollers.
Using screwdriver removed track rollers and Track.
Assembled track with rear stops.
Installed lower track rollers.
Holding track in place installed upper track rollers. Installed upper tray and and front track stops.
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