48 of 53 people found this instruction helpful
- Vent Grille - Stainless Steel
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
CustomerSusan K from Lacey WA
While attempting to get some from the cabinet above my microwave, a guest accidently pulled on the top grill vent and caused the plastic screw tap to crack and break leaving the grill vent hanging.
I first went back Lowe's where I purchased my microwave in the hopes they would help in the ordering of the grill vent for my mircrowave. They advised me that they do not order parts and gave me a card of a company to call to order the part. I called the number on the card and was left on hold for 20 minutes then instead of helping me with the part I needed they proceeded to set up an appointment for someone in my local area to come to my home, order the part the later install. I knew that it was just 2 screws and bottom snaps to install and I didn't want to wait a week for someone to come to my home. I then went direct to the Whirlpool web-site and found "Partselect.com". I was unable to match my model# even though my microwave was only 13 months old but knew it was probably interchangeable with another so I then called "Partselect.com" and was just amazed at how helpful and knowledgeable the gentleman on the other end was. He found my part and was very patient in describing it to me to assure that it was the correct one. I was on the phone less than 10 minutes with him. The part came in 3 days and was the correct part:) It took me less than 5 minutes to gently snap the 2 bottom tabs in and screw in the left and right tabs on top. Thank you so much "Partselect.com" for making what could have been a timely and expensive part replacement be so very simply and inexpensive.