Oven Bottom Trim WB07T10038

Since my ovens were old I was very pleased to find you had the part available. It was the right part , right color and it fit perfectly.I was very pleased with the purchase and you representative.

The first part I received was broken into two pieces. It seems the GE replacement part for a metal part original is a cheap molded plastic part. PartSelect mailed the first part in an oversized box with no filler. The second part I received was broken into three pieces. This time there was packing material in the box but the box was damaged in shipment and the cheap molded plastic part just couldn’t take it. The third part came in one piece and hopefully will not fall apart for a couple months. When I called about the first broken part the customer service lady stated that if the second part was damaged they would upgrade the shipping at no cost, apparently that was untrue since I have not received a refund for shipping. But then again I have not received a refund for the first two parts either, so that means I currently have about $250 invested in a $74 part. All we wanted is to replace a simple part so we could get our house on the market without a glaring eyesore in the kitchen.