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13 of 21 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:15 - 30 mins
ToolsPliers, Screw drivers
CustomerWanda from Bay Shore NY
Loose top basket/
I had two problems with the dishwasher. The top basket was loose, but the main problem was a plastic part inside the bottom assembly.
The part was backordered, so I re-ordered it through Sears. They said it would arrive in two days. Theirs came in two weeks, and their customer service was terrible.
Your "backordered" part came in two days, even before it was supposed to come had the part not been back ordered. I am delighted with your customer service and your company.
The illustrations on your website were excellent. They helped us not only to identify the part, but to diagnose the problem.
This was my first purchase through your company and if I ever need parts again, there is absolutely no reason to go anywhere else.
You have an excellent company, and great website! I bookmarked your page for future purchases.
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2 of 2 people found this instruction helpful
Parts Used
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- Wheel Mounting Strip Only - NO Wheels
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerAnn from Grand Rapids MI
Snap tabs for wheels on original part broken - resulting in the top rack being loose on one side and falling down when you touched it.
I aligned the V-shaped tabs on the inner side of the part with the slots in the mating part and simply pulled the old part out (it was already disengaged from the wheels in the metal rail). I then inserted the new part into the slots. One side went in well, but the other side required the part to be bowed slightly to match up the V-shaped tab with the slot. Then the hard part was getting the wheels in position to snap them on. Once in position, it took a bit of effort to engage the snaps in each wheel. I was afraid of breaking the new part. These snaps are very stiff and even with the notch between them there isn't any give, but I was able to apply enough constant, steady pressure to finally get them to snap in without breaking.
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2 of 3 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
ToolsScrew drivers
CustomerShaveta from Sterling VA
Electric range oven's element wouldn't heat up and dishwasher's upper rack wont roll out
The sketches on PartSelect.com were very-very helpful, in picking up the parts to order and also while fixing the parts.
For oven range. First I removed the two screws that hold the flat top in place and lifted the flat top. I then unscrewed the two screws that holds the element kit. Disconnected the three wires, and replaced the broken element with the new one. All done.
For dishwasher, just snapped the parts in and all set.
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3 of 6 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:30 - 60 mins
Tools
CustomerJohn from Gibsonville NC
Whell mounting plate on upper rack snapped in two.
I brought the rack to my computer and pulled up your diagram. It was relatively easy to follow the diagram to install the parts. They didn't need any tools, just snap them in place. Wife factor, very high, she can now use the dishwasher again.
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2 of 3 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerJames from Houston TX
Right side roller of upper basket kept coming off track because one of the 2 wheels was broken which came with the replacement strip. The plate was also broken and replaced to hold the strip in place. Easy fix.
Simply took old parts off and replaced them with new parts - no tools required.
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1 of 1 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
ToolsScrew drivers
CustomerJohn from Mission Viejo CA
Upper rack mounting wheel broken
The entire repair took less than a couple of minutes, and I'm not very mechanical. It was easy. I used a screwdriver to pry open the cap at the end of the upper rack's rail. Removed the rack. Attached the new pieces (simply snapped them on). Then, I put it all back together.
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1 of 1 people found this instruction helpful
Parts Used
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- Wheel Mounting Strip Only - NO Wheels
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerGregory from Holt MI
Upper rack falling out of slide rail
No Tools Required! unclip the end caps of the slide rails, slide the upper rack out of the dishwasher. Remove the broken Wheel Mounting Strip from the rack and replace with the new unit. Re-assemble the rack into the dishwasher and re-fasten the end caps. Don't forget to get the appropriate accolades from your spouse!
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1 of 2 people found this instruction helpful
Parts Used
Level of DifficultyEasy
Time to do repair:Less than 15 mins
ToolsPliers
CustomerRichard from Newton NJ
Mounting wheel broken
Take old wheel off and snap on new wheel-very easy
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1 of 2 people found this instruction helpful
Parts Used
Level of DifficultyA Bit Difficult
Time to do repair:30 - 60 mins
ToolsPliers, Screw drivers
Customerkenneth from lompoc CA
My 22 year old son got drunk lost his footing and fell on top tray ,breakingwheels and mounting hardwear
The side that was broken,the wheels mounted to the tray itself not brakets so to keep cost down I had my wife buy parts to match otherside (two clip-on brakets,slide bar and wheels)and costom fit to the broken side which made the wheels to far from the slide-rail on the inside wall of the dishwasher so i spaced both side-rails out from the innerwalls withthe write size washers to make the slide-rails work,it will give us at least two to four more years of use unless someone falls on it again (I'm a 53 year old carpenter of thirty years and always have think ahead this time it worked,made my wife happy and saved my son money $$)
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1 of 2 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerMARC from ST LOUIS MO
It was nice to know that anyone can get on the internet and look up your company and order a part and have it here in less than three days.. the part was the correct one and went on very easily.. thank you for your help
Sanpped off the old parts and snapped on the new ones.. very easy..
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1 of 2 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerAjit from GLendale Heights IL
Dishwasher rack was broken
I simply snapped off the old pieces and snapped on the new ones...Couldn't have taken more than 5 minutes. AMAZING selection of parts...HIGHLY RECCOMEND THIS WEBSITE!
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0 of 1 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerJohn from Winchester VA
The top rack had one of the wheels came separated from the wheel mounting strip
It was very easy, I just took out top rack got the old mounting strip, which just pulled right out. At that point I put the Mounting Strip right in, which fit like a glove then popped the wheels back on ! I then put the rack back in and secured it and pushed the rack in and Voila! Done.
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0 of 1 people found this instruction helpful
Parts Used
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- Wheel Mounting Strip Only - NO Wheels
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerMarv from Corvallis OR
Wheel mounting stud broken
The upper basket is designed for easy disassembly. I removed the upper basket, removed the wheel mounting strip from the basket, removed the wheel from the broken stud and the wheel from the unbroken stud (had to break the stud in the process), pressed the wheels onto the new strip, and reassembled the mounting strip to the basket. Put the basket back into the dishwasher. The only difficulty I had was pressing the wheels onto the studs.
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0 of 1 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerLaura from Kensington MD
Top rack would not slide out easily and looked ready to fall down.
We followed the video instructions for removing the guide rail stops. That allowed us to pull out the top rack. We then followed the video instructions for removing the old mounting strip, put the new wheels on the new strip, and put the new strip in place. Then we re-installed the top rack and put the guide rail stops back. We ordered new rails stops just in case the old ones were brittle and broke when we removed them, but we didn't have any difficulties. Total cost - just the parts. Much more convenient and less expensive than requesting a non-warranty service call, waiting for someone to show up, and then paying the price for the call and the marked-up parts.
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0 of 1 people found this instruction helpful
Parts Used
Level of DifficultyReally easy
Time to do repair:Less than 15 mins
Tools
CustomerDawn from Glencross SD
Wheel mounting strip was warped. So we ordered the mounting plate and new wheels.
It was so easy! No tools needed, just pop out and replace exactly like you took it apart!
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