2 of 3 people found this instruction helpful
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Customer: William from Foley, AL
Bad timer switch
You know I would love nothing more than to say I've had an easy repair with the help of your staff.
However the first time I ordered parts with the help of your tech staff...they were the wrong ones for my model....but I can say I didnt have any trouble with returning them, your customer service Rep. was very pleasant, and helpful in arranging the return and credit for me....
But the second time I ordered a timer switch switch and even paid the overnight frieght for it, but when I received it, even tho it did look like the old one....(and I gave your tech person the numbers off the old one I had in my hand)...the one I received..like I said did look the same..but the electrical connection was different...I couldnt have pluged it in if I wanted to....
SO even tho I had never installed it....and still had all the original packing and shipping material...I was told because it was an electrical part it wasnt subject to returns......
So now I have an investment of close to $100.00 in a part that I was told by your company would fit and work but dosent....and am not able to return...
SO IF YOU'D LIKE TO POST THIS ON YOUR WEB-SITE, PLEASE FEEL FREE TO DO SO....
2 of 5 people found this instruction helpful
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Screw drivers, Socket set
Customer: Clay from Gonzales, LA
A couple of cycles went out
unpluged power source, took the top off, then took off knobs then pried a small white holder off the front then pried up front panel then took old part off by removing one screw and sliding to the left and unpluged the part. Placed the new part just the opposite way and put everything back together again. Works like a charm and NO Maytag guy.