3 of 12 people found this instruction helpful
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Customer: Donald from Jacksonville, FL
Sent wrong rack
Well, I tried to 'splain in upper box. Wrong rack came, your c/s guy was A++, sent me a pp return label. The replacement was here the NEXT DAY!
The only problem I encountered was that the wire used to make the replacement was slightly smaller than original. The pipe-jet that forces the water up to the top rack would not stay on. I fixed it by drilling 4 holes in the old pipe-jet and used cable ties to hold it in place. This would be a problem for a person with no creative skills. This is a problem that you may need to bring to the attention of your vendor OR you could include a new pipe-jet thing that would lock on the new, smaller diameter wire. On your side, customer service and response to the shipping error was an awesome experience, apparently the Lady taking the first order mishandled. I can't tell you how professional and responsive your guy handling my "it's the wrong rack" phone call was. He admitted the error and FIXED IT, proper rack was here in North FL the next day. I just love it when companies DO THE RIGHT THING, I bet your competitors would have tried to make it MY problem. WELL DONE!