See part 18 in the diagram

Suspension Springs - Kit of 6

PartSelect Number PS2004049

This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.

This part fixes the following symptoms:

  • Shakes and moves.
  • Noisy.
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Videos For installing this part.

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Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 2.5 / 5.0, 24 reviews What's this?

6 of 8 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: More than 2 hours
Tools: Nutdriver, Pliers, Screw drivers
Customer: David from Duluth, GA

Severly off balance during spin cycle

My washing machine was severely off balance during the spin cycle. It would bang violently against the side and “walk” across the laundry room. I was able to fix this for under $25 dollars of parts from and a few hours. I rated the task as easy, but I am somewhat mechanically inclined. Others may find it a bit difficult but I believe anyone except an absolute beginner can do this job.

Fix this problem before significant damage is done to your base! Otherwise the job will take more time and be a LOT more expensive. My base had experienced a little damage but thankfully it did not require replacement. When the snubber wears out, it allows the tub to rub against the base. Metal on metal is never a good thing.

Also I chose to replace the springs, even though it may not have been 100% necessary. You have to take them off anyway and they are inexpensive. It is easy to know when a spring is broken, but not as easy to know when it has lost some of its spring. Just makes sense to me to replace them.

I used the directions below which I found on the internet. They are listed below unedited by me. I have added a few of my own comments below that.

• Remove power and all hoses
• Lift top by inserting putty knife just inside front clips to release
• Remove front and rear panels, 10mm
• Disconnect drain hose from bottom of drum, pliers - spring clip
• Remove 6 springs from bottom of drum using channel lock or spring tool
• Lay on side, remove drive belt by turning large drive pulley and side tension to belt
• Remove water level hose on side of drum, pliers - spring clip
• Remove drum from cabinet by sliding out top. It is not necessary to remove drum from transmission.
• Inspect base plate for damage
• Lay drum on padded surface, upside down
• Remove C clip, drive pulley, being careful to observe order of parts and washers
• Loosen 6 screws holding down old snubber. DO NOT REMOVE SCREWS, THERE IS A VERY STRONG SPRING UNDER THIS PLATE. Loosen screws only enough to get old snubber out.
• Clean dust from area.
• Insert new snubber, keeping it even while tightening screws.
• Reverse other processes above to assemble washer. Replace any broken drum springs. Replace belt if worn.

My tips:

• After you remove the tub you will see a lot of fine white dust in the bottom of the washer. That is from your old worn out snubber. Vaccum it out.

• I didn’t have a spring tool but I found that using a pair of vice grips to remove and replace the springs was easier than using channel locks.

• Technically, I believe the clip is actually called an e-clip. If you have the correct tool for this removing and replacing it will be a lot easier. I did not have the tool. I used an open end wrench that was just the right size to butt up against the two ends of the clip. A light tap with a hammer against the other end of the wrench and it popped right off. I used a pair of needle nose pliers to put it back on.

• Also regarding putting the e-clip back on, at first I could not see the groove that the clip was supposed to slid into. It was below the little plastic piece with the teeth. I used a small flat screw driver inserted into the groove to gently pry it up and had someone gently tap on the plastic piece which pushed it down enough to expose the grove.

• I highly recommend heeding the warning regarding the loosening of the 6 screws holding the snubber. I did not have any trouble with this but there is a 200 lbs spring underneath that you do not want to release. It could injure you and might be hard to put back. Just loosen each screw 1/4 turn at a time until the snubber can be removed.

That's about it. I took me about 4 hours

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4 of 4 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers, Socket set
Customer: Daniel J from Cayce, SC

Washing machine walking during spin cycle

Looked up probable causes on PartSelect website. Determined that worn snubber ring and and weak springs were probable cause. Ordered parts on a Thursday. Parts arrived on following Monday.

Read several repair stories on the website. One story gave step-by-step instructions for disassembly. Very helpful since I followed this prescription. While waiting for delivery of the parts, I removed the tub and inverted it.

Removing springs was relatively easy. Did not remove snubber ring until new parts arrived, but replacing it was easy. I was very cautious about loosening the 6 screws and heeded the warning about the 200 pound spring under the cover.

Diagrams on website showing expanded mechanism of washing machine parts were very helpful for reassembly.

The most difficult part was installing the new springs, since they were quite strong. One repair story on the website suggested using coins to expand the new springs enough to be able to hook the springs into the upper slots and hangers.


I hooked a spring in the bottom slot. I pushed a long heavy screwdriver through the spring's upper hook and the hole in the metal support and expanded the spring until I could insert 1/2-inch washers (about 8) between the rings. I prepared each spring this way for installation around the tub. With the washers in the expanded spring, it was relatively easy to use a pliers to lift the upper hook into the hole or hanger.

I decided to insert the spring next to the motor first since it was the more inaccessible. The remaining springs were installed relatively easily.

Reassembly was easy by following the reverse order of the disassembly instructions. I found the tub to be pretty heavy to lift, so when it came time to put it back into the frame, I turned the frame on it's side and inserted the tub from floor level.

I am very proficient mechanically but I believed I could make this repair without difficulty. I think that without the repair stories I had viewed on the website, it would have been more difficult. A spring tool would have been immeasurebly more helpful.

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4 of 5 people found this instruction helpful

Parts Used:
  • Suspension Springs - Kit of 6
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers, Socket set, Wrench set
Customer: keith from auburn, AL

Washer got off balance almost every load.

i followed the directions i found online. do not take the screws all the way out! The snubber ring solved the problem. I replaced the springs since i had them. The old ones seemed OK.

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3 of 4 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers
Customer: Robert from Leesville, OH

Heavier clothes such as towels & blankets were not drying out on spin cycle. Spin cycle was really off balance.

Studing the numerous notes under the parts listing, help me determine which parts to purchase and replace. These listings also helped me to do the repair with much ease. Once the front and rear panels were removed, I detached the springs which came out very easily. I then pulled out the tub and removed the pulley and loosened the screws holding the snubber which then came out. Put in new snubber tightened screws, replaced pulley & put tub back in place. The springs were a little tougher which led me to believe the old ones were streched. I used a towel to brace tub to one side so as to attach spring on the low side. Used Vice Grip pliers and could not phathom using anything but. Put everything back together and washed a load of towels. The tub was way more stable, but still, towels were little damp. Respun and they dried. Determined that the repairs was all good but told wife not to put so many towels in at once which is probably why the snubber & springs wore out.

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2 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Socket set
Customer: Randy from Pineville, LA

Washer shacking while spinning.

First I pulled the washer to an open area.
Then removed fluid line going to tub.
Removed tub by removing springs.
Turned tub upside down, removed the belt pulley, and held the ring under the snubber ring with C clamps while removing 6 screws holding assembly together. Released the pressure on the C clamps slowly until spring pressure was gone.
Replaced snubber, and installed ring holding assembly. Replaced ring plate, and C clamps going back in place with equal pressure until seated. Replaced 6 screws, and pulley assembly, and all fluid lines and new spring kit.
WALA..... WORKS GREAT for less than $25.


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