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PartSelect Number PS1993872
This dual heater kit replaces the single heater. It's redesigned to use two heating elements for a better defrost cycle.
This part works with the following brands: GE, Hotpoint & Kenmore.
This part fixes the following symptoms:
The problem I noticed was the temperature in the freezer was not cool enough. I also noticed ice forming inside the freezer.Easily found that it was the defrost heater. Very easy to replace. Google it and you will find videos for it.I have been having a problem with the water not working for a few years now and knew that it was freezing inside the freezer door. Just decided not to used the water. While I was researching my defrost problem I decided to look into the water line problem and found that there was a kit for this (WR49X10173). Call GE! The customer service was great. They sent me one out at no charge. I will be returning this kit to parts select today.Now the kicker....Freezer is acting crazy now (about a week after I did the repair). The temp in the freezer was getting to -20 degrees according to my 5 dollar freezer temp gauge. I did talk to a service guy and he said it is almost impossible for a freezer to get that cold. Maybe my thermometer is not accurate, but it did seem that it was running when it didn't need to be running. The temp in the freezer was definitely cold enough.
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Disconnected power. Removed evaporator cover in freezer. Removed the bad defrost heater. It is a glass tube about 10" long. The tube was black since the internal heater wire burned out. Use a hair dryer to melt ice in evaporator. Since there was excessive water coming from melt ice, I removed the back panel and took out the white plastic drain tube and collected water from the tube in a bucket. I put everything back and used the refrigerator for three days without problem, before the new heater arrived. Then I put on the new tube and everything was fine so far.
After a little research I realized my problem could be one or possibly two components of three that caused the problem. Instead of changing one at a time, I took another approach. I just bought and changed all three to save time and prevent having to do the job all over again. Each time I would have to melt the ice off of the cooling coils and this is time consuming and annoying having to melt the ice repeatedly. I put a very accurate thermometer in the fridge and have been monitoring it since I changed the components. After one week it seems to be working fine keeping the fridge at 34-38 degree F.
Unplugged frig. Emptied freezer shelves of food, removed ice container, removed all shelves, removed light bulb cover and light bulb, removed rear panel over coils (2 phillips on bottom and 2 1/4" hex on top/staggered. Used hair dryer hung on a wire to defrost the "ice block" over the coils. Used heavy towels to catch the water in the bottom so the condensate drain didn't just overflow. Removed the 2 screws holding the old element. Unplugged the quick disconnects. The new 2 element heater purchased at partselect is not "encapsulated" like a florescent tube as was the original. Much greater efficiency with exposed element coils. Re-routed blue wire on left of coil bank to the right-used the same split insulator that pink wire is in to keep it safe, did not need to use the jumper extention that comes with the kit. Plugged in both the blue and pink wire quick disconnects, installed the new defrost element with the 2 screws. Cut the old thermostat right up against it's sensor pot. Stripped existing wires, used my own wire nuts to mate the new thermostat, wrapped tight with electrical tape, then tucked them up underneath. Snapped the new sensor on the evaporator line at original location. Replaced panel, plugged frig back in, turned control in frig side to 1, and it works like new now. No more freezer burn. Ice cubes better. Still, this design is poor and no more ge major appliances for me.
Unplugged the refrigerator and removed inside back panel from the freezer compartment and left doors open to allow all ice to thaw. I chose not to use a hair dryer and speed up the process as this could possibly cause more damage if not done with caution. After all ice was melted i took both screws from heat element assembly and followed the simple instructions that came with the new part. Since meters an i dont really work well together and since defrost thermostat and temp sensor were so inexpensive. I opted to purchase those as well in my initial order. They were as simple to replace as a lightbulb. Unscrew the wire nuts from existing sensors and screw wire nuts back on to the new sensors. Buy purchasing all three items at once i felt it just ensured the fiz was complete and the unit has been operating for 7 days like new. One thing i would pass on. If it is the heating element that is burned out, the glass tuve on mine was very black and charred looking. Also when you take it out of the assembly the element was actually in two pieces. Did something cause the element to stay on until it burned out or just old age i dont know. Again, for less than 20 bucks i purchased the additional parts that would seem most obvious to replace and i would recommebd the same. Part select saved us a lot of money not only in parts but in allowing someone with no considerable knowledge in this areato make repairs without hiring an expensive repairman.
Removed panel from inside the back of the freezer section, by removing four screws. Then, sprayed the ice build-up on the coils, with hot water until all of the ice was melted away. (Note: be certain to plug the drain hole, and use several towels to catch the water drainage. ) Removed the Defrost Heater Element by removing two holding screws. Unplug the unit and pluged-in the new unit and replaced all screws as originally mounted.
I am a 45 year old woman who is pretty handy but with no prior knowledge about appliance repair. I do have the attitude that if someone else can do it, so can I, which is helpful. I was able to watch a video on this website that showed me exactly how to replace one of the three parts that I replaced. It totally made it easy so that I knew what to do with the wiring. So far, my side by side is working great. I'm the champion! This repair cost me about $75. Who knows how much a repair man would have charged just to look at it.
1) Unplug Refrigerator. Remove all shelves and light shield in the freezer.2)Remove panel covering refrigeration coils inside freezer in back. Two hex head screws w/nut driver.3)Remove the defrost heater using phillips screw driver. Two screws.4)Unplug two quick disconnect stakons and wires from heater.5)Plug the wire coming down the right side into one side of the new heater and plug the shipped white wire into the other quick disconnect spade at the heater.6)Install the new dual element defrost heater into the same place where the old was. Connections to the right.7)Route the wire that was on the left across the top of the coils and down the right side. 8)Bring the existing wire from the left side down the right side and the white wire up the right side. Wires should not be tight at all and do not remove the tape at the stakon.9)Now wires need to be cut (if necessary)and crimped together in the shipped stakon. This stakon looks like a wire nut.10)Wires should be tucked gently into the styrofoam up and down the right side. Wirenut should be positioned so that water can not collect in it.11)Replace the panel over the cooling coils.12)Plug Refigerator back into the wall outlet. Put shelves and light shield back in.13)My refrigerator is now working without a problem. It's been est two weeks.Ice maker is also working correctly.
Repair man said we needed a new circuite board, which I ordered and installed, however didn't fix the problem. Freezer was still freezing up, so I ordered a new defrost heater and thermostate. Installed yesterday, so it will be a week or so before I can check to see if this repair is working. However, replacement of these parts was very easy, and online ordering and delivery service the best. Keeping fingers crossed this repair does the trick. Best, Mike
Both parts were easy to install and they fixed the problem. It is a two person project as it is very hard to get both hands inside the freezer section because it is so narrow. Be sure to orient the wire nuts in the right direction to avoid condensation and follow the instructions to create a drip loop on the wire connectors. We reviewed many "fix it" forums and almost bought the mother board. Really glad we found parts select, saved over $100.
First I defrosted the evaporator core with a hair drier, making sure to disconnect the power before hand. I pretty much followed the directions included with the part, which by the way were excellent, and very detailed. The alternatives were call a repair man for around $300.00 plus parts or take less than a $40.00 gamble. Or even replace the refrigerator at $1400.00. It was the diagnostic portion of your website that convinced me that I had found the problem and that I could repair it myself with a minimum of effort. Needless to say I will come to this site in the future before calling a repair person. The refrigerator is working just fine now. I had my parts in three days, thank you for your attention to detail and a all around positive repair experience. George Day
Unplug the fridge, then:1) Remove food and shelves from freezer2) Remove rear panel from inside freezer (panel that covers the evaporator coils)3)Stare at all the ice covering the coils for 10 seconds!4) Plug the drain hole in the bottom left side of the freezer (cork or plug made from rolled up paper towel), and place a big towel in the bottom of the freezer compartment to absorb the melting ice 5) Plug in a table fan and leave it blowing into the freezer compartment, at the iced-over coils. Come back in 30 minutes.6) Ice should be all melted. Place the wet towel in a bucket.7) Remove the little clip attached to the green wire from the top of the panel., and then remove the two top screws on either side of the panel covering the coils. Take out the panel.8) Removed the two screws that hold the heater element in place at the bottom of the coils. Pull the element out about 3 inches and disconnected the two wires.9) Connect the wires to the new heater element, and screw it back into place. Put panel back, shelves in, turn fridge on. FixedI ordered the defrost heater and replaced that, also ordered the defrost thermostat but the old one looked fine so I did not replace that. Fridge and freezer have been working great, no more icing problems. Thank You PartSelect!
First I disconnected the Power from the unit. Pulled out the freezer drawers and the ice machine used a 1/4 inch nut driver and removed the sheet metal from the back of the freezer exposing the evaporator coils. I defrosted the coils. Then I removed the two screws holding the defrost heater braket assembly and removed the two electrical connections from it. I then installed the new heater put everything back together(reverse of installation)and it works like a brand new fridge and freezer.
I bought the GE Refrigerator about 4 years ago for about $1500. The defrost Heater failed about one year ago. Then I called local repair guy, he replaced the Defrost Heater and charged me about $250. Now it happened again. I think we should try it to fix it by myself. I found the parts from partselect.com, it costs me $50 with 2-3 days shipping. After it replaced, it works fine again.Note: Symtom: cannot make cool air, Frozen area with frost on the wall. Regeriator "leaking water" on floor since iced food started to melt...Solution: open the cover of the wall inside of frozen zone, use hot water to defrost it gradually. removed the failed Defrost Heater and replaced it with new one.Note: after you defrost the area inside of the wall, your refrigerator will work normally without the Defrost heater without any issue about week while you are waiting for the parts coming.
Turned the power of to the fridge took the food out of the freezer put in the fridge took out all the shelves and took off the panel to get to the coils. I used a hair dryer and a shop vac to defrost the coils used the shop vac to suck up the water as the ice melted also put some paper towel in the drip tube so the water would not go to the drip pan. Took off old defrost heater which was a single heater the new on was a double heater fished out the blue wire from the left side of compartment and ran it down the right side plugged both wires into the heater mounted it into place and put everything back. Turned on fridge and it has been working fine ever since. Thanks for the last person that did this I read his review and it really was that easy Thanks Jerry
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