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PartSelect Number PS1960964
NOTE: Per factory, this substituted part only has 6 wheels instead of 8 and NO longer comes with shelf rack.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
First of all, I removed the existing lower dishrack. That was a piece of cake! The part that was tricky was getting the spray arm out of the center so that it could be placed into the new dishrack. I finally figured out that I simply had to twist this piece (I think to the right) to remove it. I reversed this step to place the spray arm assembly into the new dishrack. And then VOILA...I just slid the new dishrack in place!
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The lower rack of my dishwasher was falling apart right before my eyes. Tines were breaking off and there was so much rust that my dishes were beginning to become stained. After reading the comments posted at PartsSelect, I decided to try replacing the rack instead of buying a whole new dishwasher. From the posted comments I was able to figure out that the spray tower could be easily removed if I pressed down on it and turned it counterclockwise. After removing the old rack and sliding in the new one, I simply reversed the order, pressing the plastic tower down and turning it clockwise. It was SO simple I was embarassed that I had waited so long to attempt it, and that I had considered replacing a perfectly good dishwasher just because the lower rack was falling apart! I'd also like to add that the rack came in two days! Great service, great price, great web site. Thanks!
Just took the racks out installed the new ones in no tool required.I will go through partselect.com again. Had a very good esperience with them.
The bottom rack was easiest, just picked it up out of the dishwasher and moved the sprayer and the silverware holder from the old rack to the new rack and set it back in the dishwasher. The top rack was a little tricky, it took a minute to figure out to remove the little end-caps on the runners and then it just slid out. Slid the new one in, replaced the caps and moved the upper rack basket. It took less than 15 minutes to fix and now it's like a brand new dishwasher!
Read the experiences here, very helpful. Bottom slides out first - really easy. The new part comes with rollers, you don't need to remove the old ones. Now the only problem, getting the sprayer off the bottom basket. Look carefullty, you must use a screwdriver to release one side of the sprayer, then it works off easily. Make sure you note the orientation of the base of the sprayer. Reverse steps above and you are done. New tray slides in. Our new tray was a bit wider than the old one so we needed to use a bit of pressure to "shrink" the back just a wee bit. The upper is easy also. Since the rails are uneven, make sure you put the high rollers on the high side no matter what your wife told about how it is supposed to go in. The end caps snap inward and slide out of the rails. Easy once you know. The uneven rails are obvious once you notice. Total time was 45 minuts, 30 of which was figuring out how to get the sprayer off without damage.Would be nice to know the factory recommendation for removing the sprayer.
Most difficult was figuring out how to release the top rack...just flip the end pieces to the side and out they come. Next was removing and reinserting the spray head in the bottom rack...just twist and take out then align and twist into place in the new rack.
Replaced upper and lower racks. The new lower rack has a design flaw: it has 3 wheels on each side, but should have 4 wheels on each side. When you pull out the bottom rack, the last set of wheels drop down into the open space where the door hinges to the cabinet, causing the dishes to bounce and shake around. Then when you push rack in, you have to lift it back up onto the tracks made for the wheels to roll on. You can't pull the bottom rack out far enough to access the back of the rack very well.
Took the replacment rack out of the box and found that it was the proper one. Had to rotate out the water director tower from the orignal rack and install it in new rack which took a few seconds to figure out . it was time to discard the ailing rack! Apparently the dish soap can attack the rack materia if there is any metal exposed and rot it out like rust so when this happens time for a new one. Otherwise there are no pins to support the bowls and plates in the lower section.
First I did the top - getting the ends off the track is simple, flip the ends "open" like a book on each side, and remove the caps. Pull out the rack, replace with the new one and replace the caps. Bottom rack was easier once I figured out how to remove the spray tower. Grab it firmly and twist. Place it in the new rack, and roll it into the DW. I'm a fairly handy woman, and this was quite easy.
We ordered the replacement part for our Maytag model and when it came we saw that it was different than the original part. The original part had 8 wheels with a higher left hand side. The replacement part had only 6 wheels and no higher side. The replacement part would not pull in and out evenly and was a bit too narrower. We called Parts Select and told them our problem and they are going to refund us in full and take back the part they sent. Alas we will have to buy a new dishwasher. We would use Part Select in the future for replacement parts.AliceCambridge, MA
The rack assembly was not altogether assembled. Had to remove one part from the old one and reassemble on the new. Also, The racks that make place for a bowl instead of plates was not assembled.
purchased disk rack was complete exept for the water diffuser in the middle of the rack. Merely pulled to old rack out with no tools, twisted out the diffuser and tweisted in to the new rack.No tools or instructions required.
Both racks are just roll out & roll new racks back in, no tools. Racks came in just 2 days, one was damaged in transit. Called to advise PartSelect of the problem. replacement rack was here within 2 days. Great service. Jack
All parts of lower dish rack were included, except center tower. Center tower twists out of old rack and installs easily on to new rack. Gray color is different from origional, but who cares?
I removed the bottom rack by simply rolling it out of the dishwasher, and removed (unsnapped) the rotating spray assembly. It was easily snapped into the center of the new dishrack. Next, I removed the roller stops from the rail holding the upper dishrack by following the marks (arrows) on the stops. I rolled out the upper dishrack, and rolled in the new one. Finally, I snapped the roller stops back into position.
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