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PartSelect Number PS11747648
This dishrack guide rail stop is made of plastic and is gray in color. It is an inch and a half long.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
snapped on new roller and job done
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I had two problems with the dishwasher. The top basket was loose, but the main problem was a plastic part inside the bottom assembly. The part was backordered, so I re-ordered it through Sears. They said it would arrive in two days. Theirs came in two weeks, and their customer service was terrible.Your "backordered" part came in two days, even before it was supposed to come had the part not been back ordered. I am delighted with your customer service and your company. The illustrations on your website were excellent. They helped us not only to identify the part, but to diagnose the problem. This was my first purchase through your company and if I ever need parts again, there is absolutely no reason to go anywhere else.You have an excellent company, and great website! I bookmarked your page for future purchases.
I took the lower pump assembly apart to find the problem. The biggest challenge was figuring out how to remove the cover. In the center, the assembly is held together with a round plastic nut about 1.5 inches in diameter - simply rotate it counter-clockwise to remove. I then removed the pump housing and found the impeller broken in two and the disk that was supposed to be attached to the top of the pump housing broken off. This was causing the noise and greatly reduced efficiency of the pump. I replaced the impeller and upper pump housing (bought the gasket too since it is hard to remove the old one) and put everything back together using the diagrams provided on the site. While many rate this repair as "easy" - it is only after you figure everything out! If you knew exactly what you were doing, the project could be done in 10 minutes. I had to study the diagram and it took me some time to disassemble, figure out what was wrong, read posts, order parts and reassemble. I also replaced the handle which had broken on one side which was simple. Part select is outstanding - I've used this site for my fridge, oven and now dishwasher and have avoided expensive service calls. If you are technically inclined and patient, you can repair your own appliances.
Snapped in the new part!
removed old and broken and replaced. The best part was, the turn around time from partselect. The fastest delivery of anything I ordered that part a 2 in the afternoon and had it the NEXT day, without specifiying any extra rush shipping. Right part too! Amazing job! Thanks
placed new guide rails on upper racks and clicked them closed.
It was such an easy fix. All I had to do was fold the rail stop in half and slide it into the back of the rail. The hardest part was reaching into the dishwasher with the top rack in place. This repair was so simple and made a big difference.
had to fiddle around just a bit to look at the others and see how these fit in. No tools were required - just snapped into place once I figured them out.
1st you must remove the guide rail stop which I bought just in case I needed to destroy the original to get it out since others said it was a bit difficult to remove. Turns out that if you look at the large picture of the rail stop, you'll notice that you need to stick a screwdriver into the side right near the endcap in the slot and pry the endcap toward you/front of dishwasher. Once you pry the encap toward you, you'll see there is a plastic hinge on the back end of the rail stop that holds this clamshell style clip together after the endcap is snapped apart. Time to slide out the old dishrack roller, slide new one in clipping it is intuitive, but you can cheat and look at how the other side of the wash basket and see how the other one clips since chances are you did not break both sides (or did you?!?!). Clamshell endcap back and snap in place, done.
I simply snapped off the old pieces and snapped on the new ones...Couldn't have taken more than 5 minutes. AMAZING selection of parts...HIGHLY RECCOMEND THIS WEBSITE!
The lower dishrack was easy. I read some of the comments on line and figured out you had to gently rotate the tower on the lower dishrack. Removing the rail stop on the upper rack was simple once you figured out how to do it. I had to read several comments. I used a screwdriver to help push the stop in the direction of the arrow! Other comments had said a thumb push was OK. I thought directions came with the product but I contacted the help email which referred me to the "installation instructions online" which were customer comments. I spent most of the time, a good 15 minutes trying to figure out how to remove the stop rack and about a second to remove it once I knew what to do. The rest was very quick. Installing new dishracks is really very easy.
At first I snapped the plastic piece together and then tried to put it in the guide rail. That's where the sharp knife came in handy, to pry the piece apart again and start over. It was easy to see how the piece was supposed to go into the end of the rail and snap in place; I just didn't look carefully before I had to backtrack! I haven't yet tried to put in the other pieces we ordered.
I removed the bottom rack so I could get into the bottom part of the dishwasher. I needed to reach the back of the guide rail without taking the top rack off. The replacement part folds in half and needs to line up perfectly so that it slides in to the rail. It folds in on itself to latch and lock. If it locks before it is in - you can pop it back off with a screw driver. Be careful not to crack the plastic. The part cost less than $5 and saved me from a whole new dishwasher, to my 10 year old's disappointment.
Went Great! Easy!
We followed the video instructions for removing the guide rail stops. That allowed us to pull out the top rack. We then followed the video instructions for removing the old mounting strip, put the new wheels on the new strip, and put the new strip in place. Then we re-installed the top rack and put the guide rail stops back. We ordered new rails stops just in case the old ones were brittle and broke when we removed them, but we didn't have any difficulties. Total cost - just the parts. Much more convenient and less expensive than requesting a non-warranty service call, waiting for someone to show up, and then paying the price for the call and the marked-up parts.
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