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11743765-1-S-Whirlpool-WP691366-Idler Pulley Assembly
11743765-1-S-Whirlpool-WP691366-Idler Pulley Assembly 11743765-2-S-Whirlpool-WP691366-Idler Pulley Assembly 11743765-3-S-Whirlpool-WP691366-Idler Pulley Assembly http://www.partselect.com/Schematics/Whirlpool/DHKQOZSM.gif

Idler Pulley Assembly

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$12.05

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$10.04
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS11743765
Manufacturer Part Number WP691366
Manufactured by Whirlpool

This part provides the tension required for a multi-ribbed belt. It also serves to help the belt to rotate the drum and attaches to the idler pulley wheel. If your dryer will not start or tumble, takes too long to dry, or is noisy during operation, you may need to replace the idler pulley assembly. Make sure to disconnect power before installing this part, and work gloves are recommended to protect your hands. While the dryer is disassembled for this repair, consider replacing the drive belt as well. You will need a putty knife, a Phillips screwdriver and a 5/16 nut driver for this repair.

This part works with the following brands: Kenmore, Whirlpool, KitchenAid, Roper, Estate, Crosley, Inglis, Maytag, Amana, Admiral, Magic Chef.

This part works with the following products: Dryer, Washer Dryer Combo, Wall Oven.

This part fixes the following symptoms:

  • Will not tumble.
  • Noisy.
  • Will Not Start.
  • Takes too long to dry.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Recent

Question:

Where does part 28 go in dryer?

tom for model number NED5200TQ0
Answer:

Hi Tom, Thank you for the question. The Idler Pulley is down by the motor and the belt. If you watch video on how to install the part it will show the location or this part. Hope this helps

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.4 / 5.0, 59 reviews What's this?
 

2 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver
Customer: Lawrence from BURBANK, CA

Gas lights then goes out and wont light again untill cooled down.

1st, I have a 50 yr electrical background. Impressive right. Anyway my problem was with a Gas Whirlpool Dryer (2004).
I can’t express enough how important on any dryer to clean the venting system and the exhaust fan as recommended. I usually do but I let it go 2.5 years more than I usually do. So when the dryer was running it was not completely plugged but enough to get things more toasty inside the machine. The Igniter was lighting when the machine was cool and the gas flowed fine then the gas stopped but the igniter still was trying to start the flame again. As soon as the temperature dropped it would start to work again.
I watched a few videos on its repair and figured if it was needed, I might as well order the Gas Valve Coils, new Drum Belt, and Tension Pulley assy. I Unplugged machine, and shut off gas to it. I got my meters out opened the back, pretty easy, make sure to wear gloves SHARP STUFF. All stats and sensors tested well (not Open Circuit). Removed the Motor Cover and it was packed with Lint. ShopVac time. Nice and clean did the whole back while I was at it. Put all covers back on, put back on, gas on, plugged in. Tried machine same issue. Turned off Gas, Unplugged Machine, and Lifted top after removing 2 screws by Lint screen Port being careful not to drop them back into Lint Screen Port. Unplugged door switch connector Removed (2) 5/16” screws holding front on and lifted front off. I shimmed the drum so it would not dangle. Unplugged (2) Gas valve coils and checked for an open, but they checked good. Note: Sometimes this happens when the coils are cold, and they don’t fail until they get warm. Removed and replaced coils, new Drum Belt, and Tension Pulley assembly, vacuumed carefully. Put front back on, Plugged door switch back together, Put Top down and secured with the 2 screws.
It is suggested that you put some cold damp towels or clothes in before testing so the dampness will make the sensors see the proper temperature in the drum. Put the Lint Screen back in, Turned on Gas, Plugged machine back in. Success I Spent $40 and saved $600+. NOT TO MENTION, HAPPY WIFE/ HAPPY LIFE. Good luck and I strongly suggest you watch as many videos as you can on the web. I might mention that prices were the best, but check around if you don’t believe me. Good Luck.
Thank you,
-Larry Burbank, CA

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3 of 5 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Socket set
Customer: Brian from Spencer, MA

Machine would not agitate properly and noisy dryer

took off fabric softener dispenser. used socket to remove agitator. Cleaned and then replaced the little plastic dog ears...works like brand new! It took 15 minutes or less.

Also repaired noisy dryer. replaced drum rollers, pulley and belt. The job took about an hour and was real simple. However..the dryer was still noisy. Fixed with a prybar to force drum to be tighter. It now sounds like brand new.

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2 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: ronald r from gainesville, FL

Noisy thumping dryer

Followed the instruction given by previous writers in these post.
Hint The bungee cord hook was used to hold up the lid, worked very well.
If you are by yourself use duct tape to hold the drum in place before removing the front panel. Tape the top rear of the drum to the rear frame. Also do this when reassembling the front panel.
Easy and quick makes the wife happy this time.
PS. Ordered the parts on Sunday and had them on Tuesday.

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Socket set
Customer: Noel from N BRANFORD, CT

Dryer was making all kinds of noises

After checking out the website and the videos posted to YouTube, I decided that I should take a chance and try and repair the problem myself. I am not in any way mechanical, and for me personally, this was a huge job. The instructions and the video were so clear that it made the job easy. Taking out the dryer drum was a concern, and although not heavy, I used a friend to hold it in place when I was putting it back together. My only small issue was when I was removing the rollers. I had some difficulty taking off the plastic locking washers but other than that, it was a breeze. The videos posted are great and very easy to follow. While doing the above job, I also replaced the dryer belt and heating element, both of which I followed instructions as per video. The dryer is running very smooth, and is the quietest it has been for many years. Very happy with all aspects of service advice and videos.

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1 of 1 people found this instruction helpful

Parts Used:
  • Idler Pulley Assembly
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Socket set
Customer: William from Newport, VT

Broken belt

removed two screws from lint screen raised top removed two nut screw from front disconnected lid wire lifted front up and off removed drum cleaned all dust out replaced pulley unit with new one (with a wheel) replaced tub held it up with a bungey cord put on new belt and reassembled unit tested out back in business

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools:
Customer: Henry from LAKE WALES, FL

Needed the part quickly, ordered the part before mi

Ordered before midnight paid for next day delivery. Delivered 2 days later

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1 of 1 people found this instruction helpful

Parts Used:
  • Idler Pulley Assembly
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers, Wrench (Adjustable)
Customer: Carrie from PLAINFIELD, IL

Dryer drum wasn't turning

Found the belt was broken and the pulley wheel had melted, replaced the belt and the pulley, could not have been simpler. Watched the video on how to repair and in less than 15 mins was fixed. Saved a lot of money by doing it myself.

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Very Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: Susan from Lanse, PA

Dryer was working fine and then suddenly stopped spinning.

I watched a repair video on-line. Saw that if I had the parts they would be relatively simple to replace. It was more of an obstacle to dismantle the dryer first but still easily managed. Replaced the belt that spins the dryer basket and the pulley it rides on and put the dryer back together and it has been working fine ever since. I am extremely glad I did not just go out and purchase a new dryer before trying this.

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3 of 7 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers, Socket set
Customer: Mandie from Lewisville, NC

Loud noise, metal shreds in lint catcher

I took the long way around and removed the back with the nutdriver (8mm), unscrewed the lint catcher from the top and back (phillips). From there, I reached around and unscrewed the support brackets (9/16"). Once I confirmed the problem, I ordered the parts. There was really nothing wrong with the belt or pulley, but considering its age, I figured it was easier to replace now while I already had it apart.

Once I received the parts (about 3 days), I removed the front of the dryer by popping the top of the cabinet off, and the kick plate at the bottom with a flat screwdriver. Then, I removed the two screws holding up the door at the bottom, and the two holding it from the inside top. Once the front came off, I removed the idler pulley from the bottom, and the drum fell out. I was left with an empty cabinet with the exception of the motor.

I replaced the tri-rings on the support shafts, which was the most time consuming part of the whole ordeal. Those buggers are tight. I ratcheted the support brackets back on , removed the belt from around the drum and replaced it with the new one. I added the idler pulley back in, placed the drum against the back, and hooked the belt back around the motor. I also replaced the lint seal that goes from the drum to the catcher before putting it all back together.

I wish all machines were as easy as this dryer to repair.

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2 of 4 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: James from Ctr. Barnstead, NH

There was a squealing noise when the dryer was in use.

I removed the 2 screws in the lint filter. Then pried up the top of the dryer. I removed the 2 screws inside the front panel at top.I then unplugged the wires inside attached to the front panel. I pulled up on front panel and removed it. I then lifted out the drum and set aside. I replaced the 2 drum wheels prying off the plastic retainers. I didn't relpace the tension pulley as I didn't have one. I took old belt off drum and replaced it with the new one and replaced drum. I held up the drum with a bungee cord while I rethreaded the belt. I put the front panel back on and replaced the screws. I then plugged the wires back together. I put the top down and then replaced the 2 screws in the lint filter. I relaced the lint filter and tested the dryer. The noise was gone and new belt installed. fairly simple.

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1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Nutdriver, Screw drivers
Customer: MARK from FRUITLAND PARK, FL

Replacing dryer belt and idler assembly.

The original idler assembly was an inferior part. Instead of a wheel, it simply had a nylon strip attached to the arm. The belt rode against the strip and eventually wore it out. When the belt began running against the metal, it would not longer move causing the motor to eventually destroy the belt. Access to the idler assembly and belt is from the front of the machine. First remove the two small screws from under the door to the lint filter. Lift the top of the machine and tilt back. You have to move the top slightly forward from the base in order to lift it. Unplug the door switch. Remove the two screws (one on each side) that hold the front of the machine to it's sides. Lift up slightly on the front of the machine to disconnect it from the bottom. Move the front of the machine out of the way. The drum will drop down, but will not fall out. The idler is underneath the drum. It is not held by screws. It is simply a curved spring with the idler wheel attached. Bend it down to loosen the belt. Remove the belt from the idler and the idler from the base making note of how the belt runs through the idler. Replace the belt making sure the grooved side of the belt runs against the drum. Install the idler into the slots in the base of the machine. Fit the drum back into the back of the machine making sure the gasket does not get folded. Install the belt through the idler by bending the idler down to relieve the tension on the belt. If the idler and belt are properly installed, when you release the idler it will put tension on the belt. Re-install the front and top. Make sure you plug in the door switch before attaching the top. Warning: there is a lot of sharp metal inside a dryer. Be careful working around it.

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1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers, Socket set
Customer: Raymond from Rahway, NJ

Noisey

Removed screws fastening lint catching housing. Unpluged door open switch and removed nuts on front panel. Before removing front of dryer, I bent a piece of a wire hanger into a hook and tied a string to it and tightly to the top rear panel of the dryer. I then put the hook along the top of the drum to hold it so that it could be removed easily without falling when lifting the front panel off. I then removed the drum which opened the entire internal of the dryer for viewing. Before ordering parts, I removed the belt and ran the motor to realize the motor seemed to be creating the screeching noise. Upon futher review I noticed other parts were worn. I oreded and replaced the idler pulley and drum support rollers. I then removed screws in rear of the dryer to replace the fan from the motor shaft. I realized after a few minutes that the fan attached to the motor shaft was reversed threads. I could not remove the fan assembly from the motor shaft so with a drill,I drilled several holes in the fan and cut it off of the shaft with a hack saw. I now had to purchase a fan. The installation of the fan and motor were very simple. I again used the string and hook to secure the drum while reassembling the new belt through the idler pulley and to the motor. Turned a few nuts and all was complete. It now runs as it did when it was new.

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1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: James from Winton, NC

Dryer hums but does not turn

Previous repair experience: a few months ago pump failed (jammed by daughter's sock).
took washer out on deck, drained it, took everything I could find off, THEN found this site, and easy directions. This time: Found exploded drawing and description of problem, removed front panel, found broken belt. Phone call to delightful staff, parts arrived in a few days. More work to keep other household items out of the way than to do the job. Idler
pulley just drops in place, work the belt around the drum, idler and onto the drive gear.
An extra hand would have been helpful to keep the drum in place, and my four year old
was intimidated by the task, though she is capable of doing it- ended up just propping it
up with a flashlight. Replace front panel, turn drum by hand to assure everything is in
place, and start drying clothes. Moral of the story.....don't wait until you HAVE TO do
laundry, and check here first for repair help!

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2 of 6 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 1- 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
Customer: Charles from Napa, CA

Screeching sound from dryer.

PartSelect you have to have the best online customer service in the industry. No, I take it back. It's the best online service I've experienced anywhere. Period. Your online parts lookup showed me all the parts I needed. Nothing more. You have excellent installation videos which also came with the confirmation email.The percentage of repairs for each spare part helped me to accurately diagnose the problem. The dryer problem was in the motor bearings and not the roller wheels as I had originally thought. Smart idea. All the parts fit perfectly and installed exactly as your videos described. But the best thing is I got the complete order delivered in two days. Your entire end-to-end customer care is terrific. My wife is happy with the repaired dryer. And you guys made me look like a hero. Thanks again. Charlie in Napa. CA.

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1 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Socket set
Customer: Edward from Oxford MS, MS

Dryer was squealing like a stuck hog!

The instructional videos were very helpful in diagnosing and correcting the problem. I order the idler pulley and decided to replace the drum support rollers since I had to open it up. It was very simple to do and did not take long. The old pulley was completely shot. It sounded like a baby rattle when rolled by hand. Now the old dryer runs like new. Parts were delivered quickly and I am very happy with the service!

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11743765
Manufacturer Part Number: WP691366
Brand Model Number Description
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