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PartSelect Number PS11743345
The suspension is meant to support the outer tub and keeps the tub steady during loads that could cause an unbalance. If this part breaks, is worn down, or perhaps has stretched out and lost its spring, it could cause the load to be off-balance which can cause excessive shaking, moving, noise and possibly leaks. For this repair, you will need a 1/4 nut driver, a putty knife, a flat blade screw driver, and a pair of needle nose pliers. Disconnect the power supply, fill hoses, and drain hose to give you safe and easy access (have a container nearby for water left in drain hose). This item is sold individually.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
If you load a washing machine unevenly, it will spin out of balance. But our washer seemed to make noise during the spin cycle regardless of how the load was distributed. I suspected that the suspension or balancing springs were getting tired, and ordered a replacement set.First I disconnected the washer from the water and power supply, then I laid it on its back.The tub rested on the back of the washer, making two of the three suspension springs relax, and they were pretty easy to pull out with pliers. After the first two were out, I had to support the tub with a couple 2x4s to relax the third suspension spring.Installation was the reverse of removal - install the lower suspension spring, remove the 2x4s, then install the two other suspension springs.The tub balancing spring was easy to replace, and probably wasn't the cause of the problem.With $25 in parts and about 15 minutes, my washer spins much more quietly.
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Took some online research to figure out how to get the cabinet off. Once inside I fitted the wear pads which were a breeze to remove using a knife blade to pry them up and removing them using the screwdriver. The springs were replaced one by one using strong fingers. The machine went through the spin cycle without any rocking or self-destruct noises.
I thought I would find broken springs but everything looked good. Comments and video very helpful.I figured springs must be stretched or worn out ,so for the money I figured worth a try. Insallation went well, washingmachine runs like a new machine. Much better than spending money on a new one. Thanks
Disconnected the bracket screws that held the suspension springs in place - fed new springs into bracket and reattached. Local repairman told me that springs dont wear out, they break - wrong, they do lose their tension and thereby lose the ability to counterbalance the spinning load. Washing machine now spins like new - no wobble or shake.
Removed the washing machine from the wall and found a broken spring on the floor. Began disassembling the unit before accessing your sight. (Later I viewed your video of the more simple dis assembly).Used your parts breakdown to identify the 6 parts I needed (3 springs and 3 retainers),and ordered them. They arrived on time and as per the video, installed them with ease and reassembled the unit. My wife is very happy. Thank you, Rusty
Removed back panel to remove tub from shell. Unscrewed the brackets holding the springs. Used screw driver to pop out pads with hammer onto screw driver. Cleaned out tub and put grease on springs where they attach to bracket. Replaced panel and ran machine to find a leak. Took machine apart again to find the knocking of the tub against the back panel caused a whole in the plastic tub. Silicon and mechanical tape. Washer works fine for now.
turned the washer on it's back and shoved the tub to the side to release pressure on a spring ,pulled it loose and installed new one. this worked for the back two then turned washer on it;s face and repeted the process on the front spring.Washer works great now.
Laid washer on front side and removed top spring, then lifted the tub assembly to replace the right side spring, the one behind the motor was the hardest, I lifted the tub then removed the spring bracket at the tub with pliers and a socket. The top seal all I had to do was take the 4 screws that hold the top on (it takes a long extension) then sit it bak up and I lifted the top up to give me enough room to unsnap the top piece of the tub, cleaned it up put seal in. The parts fit perfitlt and real fast shipping, I bookmarked the site and will buy from again. JIM
Removed the two screws holding the control panel in place. Removed two metal clips holding outer shell in place. Removed outer shell. Used vise grips to remove three horizontally mounted suspension springs around the perimeter of suspension carriage and replaced with new springs. Removed single vertically mounted suspension spring at the back of the suspension carriage and replaced with new spring. Replaced outer shell, metal clips, and control panel screws. Done!!! My washing machine doesn't try to run away anymore!!!
Remove the washer case/enclosure to expose all the internal parts. Lie on the floor and with pliers and a strong arm. Remove and replace each spring one at a time. Pretty straightforward.
It took a lot of surfing the internet to find good web sites for information. One was part select . I removed the cabinet from the washing machine per instructions. Then I replaced the suspension springs. That was easy. Took about 10 minutes. However, it didn't fix the problem. So I decided to replace all the suspension pads without a total tearing down the unit. It was almost impossible to put the new ones in because they don't press in easily. One other thing, there are plastic cups with pins in them that look like they are missing cotter pins. After hours of searching. I found partselect.com THESE ARE THE SHIPPING PINS THAT KEPT THE MACHINE FROM MOVING AROUND DURING SHIPPING. THEY TOOK THE COTTER PINS OUT AFTER SHIPPING. THEY ARE NO LONGER NEEDED. My story ends here because my machine is still shakes violently. I have offered my washing machine for parts on our local freecycle website so as to keep it out of the landfill.
The repair was fairly simple and while it made the spin operation quieter and and a bit more stable, it still gets out of balance. Disconnected power, shutoff supply lines and disconnected them from the unit.Laid washer on its front and replaced the two more visible springs fairly easily from underneath using a little leverage with a 2 x 4 to take any residual tension off the springs.Then I turned the washer over on its back (gently and with a little support (board or old thick towel) so the weight of the unit didn't rest entirely on the water intake connectorsAgain, lifted the tub with 2 x 4 and disconnected the power and control connector to the motor to make a little more room to get to the spring. If you do this, be sure to re-connect that connector before you put the washer back and test, otherwise it will fill and then sit.... I had to siphon the tank out, disconnect everything, flip it over and re-connect that power connector!! After that the unit ran better than before, especially on the spin cycle. Over all this washer is 15 years old and worn a bit so we are still careful not to overload it and balance the loading as much as possible. Large bedspreads and king size sheets or mattress covers will always spin out of balance but for 90% of regular washing it was an improvement.
After removing the 2 phillips screws at the base of the control panel, I flipped the panel toward the back. Using a screwdriver, I popped off the spring clips, releasing the cabinet. I removed the 1/4" hex head screw on the spring mount and removed the old spring and replaced with the new. I repeated this with the other 2 springs. The spring bracket in the rear also holds the tub balancing spring. It is easily replaced while replacing the suspension spring. If this didn't fix the problem, we were going shopping for a new washer. After this repair, it operates like new!
Pop off the softener dispenser. Pull the cover/ seal out of the upper agitator. With 7/16" socket and extesion bar, remove bolt and pull upper agitator straight up and off. dump out old assembly and replace with new assembly. Set back in place and replace bolt. Repair kit comes with good instructions and new rubber O ring for bolt cover/ seal. (thanks). The suspension spring takes more effort but not hard. with washer laying on face I used a piece of 2x4 to pick up the tub in the direction of the broken spring. Put the new spring through the wire hook loop and snake it through the slot in the frame and you can see how it locks in place. With the 2x4, push the tub toward the new spring until you can hook it through the slot on the tub frame. Done. Parts cost less than an estimate from a service call and I finished the job in 30 minutes, which includes unplugging the power cord, turning off the water and taking off the hoses so I could lay the washer down. Saved the website in my favorites for the same great prices and fast shipping next time.
Changing the springs was a ...snap. The more delicate task was to figure out how to get to them; for this model, the back panel comes off (after removing 3 screws, the drain hose and drain hose plastic coupler, removing the 2 screws holding the control panel, pivoting the control panel and finally removing two spring clips. Also, the plastic water diverter takes a little bit of patience to be unhooked from its slots in the back panel as it will not slide out with the back panel. With the back panel off, the entire "shell" can be removed, exposing the guts. I twisted the tub to release the tension in the suspension springs and replaced them, one by one. Finally, the counterweight spring. I also lubed the support pads to allow for a "friendlier" leveling. Re-assemble, replace the old and cracked water supply hoses, and time for a beer and my girlfriend's obligatory OOOOHs and AAAAHs... All in all (cleanup and test included..) about one hour.
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