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PartSelect Number PS11741913
This drum support roller is used for square-ported model clothes dryers. It has a metallic bearing in its center. The drum support roller holds the drum in place while it rotates on the support wheels. You may have a faulty or damaged roller if your dryer will not start or tumble, takes too long to dry clothes, or starts making loud noises. This part is sold individually; however, rollers tend to wear at the same rate, so it is suggested that both should be replaced at the same time. Customers have ranked this repair as easy and should take 15-30 minutes to complete.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
The parts to replace were mounted to the rear wall of the dryer and only the front pane is removeable. With the panel removed the drum had to be pulled carefully straight out. The belt and tention arm were difficult to reposition. Since you have the appliance apart replace both roller and roller support brackets one of which you cannot see from the front. Throughly vaccum all lint and roller wheel debris . If you have an air compressor take the time to blow out the motor . Make sure to rig a device to hold the tention arm back with the belt correctly aligned while sliding the drum back into place. PARTSLECT is great , easy to use and suggests other parts I may not have thought of and quick . Parts were here in 2 days standard shipping. I was in the dog house for putting this off too long. My wife is happy so I'm happy.
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Easy repair and done all from the front. Turn off the power at the breaker. Make sure the power is off. Remove 2 screws holding on the lower panel. Then remove 2 screws holding on the door panel. (Pay notice to the order in which the 3 door wires will get re-connected. The 2 light bulb wires probably can go either way.) Then remove 4 screws to a large bracket that supports the front of the drum. (Set these parts aside as you take out the screws.) Then remove the 2 screws from the top panel. Reach in under the drum and release the tension off the belt. It's easy to release, but sorta mind boggling to put back on. Maybe practice that once while it's fresh in your mind. When the belt is off the motor pulley, then lift out the drum. Vaccuum out a lint blanket if you have one. You'll see the 2 drum support rollers and the belt tensioner roller. I didn't know which was squeaking so I replaced all 3. Same method, use ring pliers to take off the retainer ring, remove old, wipe off dust, install new rollers, replace ring. Note the washers are different so put them back on in the same order as removed. Make sure the gasket on the lint assembly gets tucked nicely into the blower housing when you reassemble. Easy repair. If you do pull the dryer away from the wall, replace your flexible exhaust vent with the fire resistant aluminum version.
1-Unplugged drier2-removed lower panel-(2)-8mm screws3-removed intake from fan-(3)-8mm screws4-removed dryer's front panel-w/door assembly-(2)-8mm screws. (note there is a door switch you will need to disconnect the wires and remember which terminals they go to.5-remove the front drum support-(4)-8mm screws***** at this point the drum is exposed *****6-reached under the drum pulled the tensioner to relieve tension on belt, then dismounted the belt from only the tensioner and motor shaft; leave the belt on the drum!7-pull drum toward you and forward about 3-to-4 inches, this exposes the drum rollers.8-use a screwdriver and pry-off the retaining clip on the end of the roller's shaft and remove the roller. 9-remove the roller support-(2)-8mm screws10- reinstall new roller support11- apply a light coat of disc-brake hi-temp wheel bearing grease to the roller support shaft, very light!12-install a new wavy thrust washer, new roller(note they will say "front" on the side that should face you. Don't mount it backwards!13-install the outer thrust washer and the new retaining clip; use a flashlight for this part! 14-repeat for the other drum roller.**** while you have it apart use a vacuum to remove lint from every where you see it; it is a fire hazard!**** if you think you need a drive belt now is the best time to change it ***** 15- re-assemble the dryer in the reverse order, don't forget to re-install the drive belt and be careful not to pinch the door switch wires.16-re-plug the drier and test
I followed the instructions found on this site. The hardest part was figuring out how to release the clamps at the front of the dryer so I could remove the top.The key was to unbolt the clamps at the back of the dryer first, then to use a putty knife to release the two clamps at the front of the dryer that hold the top to the front.The rest was easy by following the steps already listed on this site and removing the two front pieces, then the drum and replacing the parts. Putting it back together was simple since I placed things in order and had taken pictures with my cell phone as I went through the process.The time I took, included vacuuming the inside of the dryer thoroughly. Now it runs like new.
I went to RepairClinic.com & FixYa.com for some great advice. I searched the internet for the parts. PartSelect.com was the most inexpensive. Delivery was good. Using the repairman's manual I found on the internet I followed the steps to remove each panel, in order. The wiring was the most bothersome, but okay to resolve; write it down and pull it off! I don't think the rollers, in the back, were bad. The tension idler was extremely worn. I tightened the tension idler bracket at the base. I did need to use an O-Ring Spreader to get all the rollers off and on. Although there were more panels to remove than older models, it was easier! Wrap the belt around the drum before reinstalling. The belt will loop around the drive & tensioner relatively easy. Replace the rubber seal around the drum & replace all the panels. Things are quieter now than I can remember in a long time.
I was somewhat intimidated by the fact that dryers are all repaired from the front. Pulling out the drum seemed scary at first, but that turned out to be very easy. After removing the front panel and lint shroud it is easy to reach the idler pulley and take the tension off the belt. If you're going to replace the rollers which is generally the cause of the noise, get new retaining wrings and a decent pair of pliers for them. The rings can lose all their spring easily by strechting them too far to get them off. Replace the idler pulley and belt while you have the dryer apart. Vacuum all the lint out of there and you're good to go.
Removed all of the front outer bolts holding in the lower plate, front door assembly, drum outer frame and drum. While removing the outer sheel there are colored wire connections that activate the linterior light and door sensors in which I marked the interior sheel with a marker so I knew which wire went where. Before removing the drum I drew a sketch on how the belt is ran thru the pullys and around the drum, so I would have no problem reinstaLLING IT.The rooler bracket was easily removed with a socket wrench and the retaining wring was pried with a pliers. Reinstallation of the shaft, roller and ring were as simple as removal. I then cleaned the entire interior and lint basket for optimal performance. The most difficult part is pulling the belt back around the drum, but still not very difficult. Finally I reattached nall removed parts as they were removed and I now have a like new dryer for about $20.00 vs, buying anew one or repair fees costing Hundred$ OF DOLLERS.Thanks Partsselect.com Again!
1.Unplug unit(gas model, did not shut off) 2. Remove bottom front panel-2bolts3 Remove main front panel-2 bolts (no need to remove door)4. Make note of wire colors on door switch and light, disconnect5. Remove 3 screws that hold air duct assembly(that lint filter rests in) then set main front panel aside 6. Remove lower air duct (to blower motor)-3 bolts7. Lift and tilt-up top lid/panel of dryer and wedge wood or ? (this will give you easy access and better light)8. Reach back behind motor to move idler pulley and remove belt from motor & idler pulley9. Remove 4 bolts and lift up and out front bulkhead frame that holds drum in place10. Slowly pull straight out & slightly up entire drum11. Remove circlip/retaining ring, washer, roller, washer and shaft assembly.12. Vacuum entire unit 13. Light lubricant on shaft when reinstall in reverse order.Snap ring pliers and a mental note of how the belt is routed on idler will prevent unwanted profanity.This is an inferior/substandard unit before Maytag bought them. Spend the money and replace both rollers with new shafts (about 50.00). I have spent over 140.00 in parts to keep this unit running (less than 8 years old). So do the math before you start pouring money into this model.
I removed the access panel on the lower front. Then I removed the front door panel (noting where the wires went; 1 for red, 2 for black, 3 for grey). Then I removed the 2 screws holding the top down and lifted it up. Then I reached underneath the drum and took the belt off the tensioner. Then I removed the front drum panel with the lint filter, guides, and front felt seal. Then I took out the drum. Then I replaced the roller and post (with bracket). The old post was worn, so it was a good thing I got the new post (thanks to someone else's reccomendation). Then I put it all back together. It was surprizingly easy. I just wish these parts weren't so dad gum expensive. I paid $20 for one roller and post. I wish I could have also replaced the felt seals ($17 each), the other roller (another $8) and the sliders and felt pads ($20 per side). And a new belt. By then, you might as well buy a new dryer!
I pretty much followed a lot of the earlier postings on partselect.com that provided encouragement to pursue replacing this part on my 17 year old dryer (sorry, money is tight these days and I prefer repair to $800 replacement).I'd like to add that I borrowed a pair of snap-ring pliers from work which made removal and later securing of roller onto shaft much easier and probably avoided a lot of knuckle bruising and cursing.I erred though in a couple of places during the replacement. Disassembly took about 20 minutes. However, when I re-assembled I had mistakenly already put the roller onto the shaft before trying to put the drum back in. That isn't possible so I had to remove (an initial groan but only a few extra minutes in the end) the roller from the shaft, then reposition the drum and then the roller back on the shaft.I also decided to replace the belt while I was in there and I should have taken a picture or made a drawing of the belt route before I took it off since I was later left pondering how the heck to snake the belt onto the shaft and also the tensioner. A quick trip to the internet though showed me a similar route and reminded me how to route it.I'd also like to add to be cognizant of the wires on the door and front panel when disassembling.Anyone with any sense of mechanical ability and a little common sense ought to be able to do this repiar.Thanks Part Select!
Parts that were recommended for the noise issue were spot on. Instructions were very helpful and made the job go very smooth. Replaced the belt, rollers don't forget to order (2) felt pad and idler pulley replaced. The part suggestions for the heat problem did not fix the problem. The burner flame would come on for 2-5 min. then go off. A few min. later the burner would try to ignite but would not start. The igniter would get cherry red but no activation. I end up replacing the coil kit. Turned off the gas removed (2) screws and wala done 5 min. and it fixed the problem.
Used spackle knife to pop clips on top of dryer. Raised lid of dryer to expose belt. Next used nut driver to disassembly screws from front door and then base ( bag them. Labeled bag and marked inside of dryer with corresponding number to match hardware) disassembled dryer door latch switch and marked red + and white no marking. ( Middle connection not used) removed dryer clean out screen and then removed dryer face next removed dryer blower cover no hardware ( just lift upwards see side clips) opened up side of dryer to gain more access (spread apart manually) removed belt and marked where belt was on tumbler postion with permanent marker used 2 car hold down cords to hold drum in place with back of dryer next removed belt from idler (note to make a drawing so that you know how to wrap this around the idler otherwise the belt will appear to be too large. Remember to reconnect spring. Next step was to removed drum rollers. . . This required a retaining ring pliers cost about $15. I replaced the snap retaining rings. This was easy but requires that you pull the drum forward about 4 inches to position. Next replaced belt and reassembled. Project was a success and runs like new. . . . Saved me $129 service call plus $65 parts without maytag mark-up plus additional labor for the job $130. My cost $65 + $15 tool (retaining ring pliers) $80 versus $259 + ( $65 *50%)ark up on parts) $80 versus $356 -- thanks parts select for saving me $276 during the christmas holiday.
Removed front panels and swiveled lid upwards. Loosened tensioner, removing belt and then carefully extracting the drum. Replaced 2 drum glides on underside of front panel. Next 2 rollers, which appear to unscrew, but do not do so. You must remove the retaining ring (surprise! ...and 2 screw drivers later). This was the longest and most frustrating part of the whole ordeal. Then just reverse the process for reassembly. This was my first electric dryer repair and it really wasn't too bad. Online docs I found were somewhat helpful, but really luck and perseverance. I did save probably $300 in replacement costs, which is quite satisfying. .
The belt tensioner was the problem and the belt had very fine cracks in it so I ordered four parts: the belt tensioner, belt and the two drum rollers. I had to work to clean the fan and the LARGE dust bunnies. I'm writing this to encourage others to consider installing new duct work, mine was becoming a fire hazard. At a minimum clean all the duct work. Your dryer will work so much better. Thank you for your printable help!??
There was initial rumbling and thumping then the drum failed to rotate under power. I could however rotate the drum by hand. This site suggested the rollers or belt as well as the idler assembly. I decided to renew all the wearable parts and ordered the belt, rollers, glides and idler assembly. It was in fact the idler. The idler wheel had disintegrated and collapsed in the center. It must have run (rumbling) until it finally seized and stopped. Replaced all the parts and the dryer is even better now than new. It was a good opportunity to vacuum out all the lint inside the cavity (that took most of the time and also found $0.36 in loose change). Also found it easier to remove the electrical connections with pliers rather than pull on the wires and risk detaching the wire from the clip.
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