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PartSelect Number PS11738845
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
Disconnect Power. Disconnect supply hoses. Open top by releasing top retainer clips with a thin blade or putty knife. Remove 2 sheet metal screws retaining front cover. Remove front cover. Lay a blanket on the floor and lay the machine over on its side leaving access to the front where the panel was just removed. Take belt off. Remove pump hose at bottom of drum. Prop up drum so it is centered in its normal position and not laying to one side. Do this near the lid end. Remove all centering springs - carefully. Drum and transmission assy will now come out through the front opening. Flip drum assy upside down with transmission up. Loosen the screws (do not remove completely - WARNING OF 200 LBS SPRING LOAD!) that clamp the snubber ring to the transmission. Remove the old snubber ring and replace with new. Be sure it is completely under the flange all the way around. Tighten the retaining ring screws. Reassemble all parts in reverse order. Done. Be sure to level the machine per owners manual instructions.
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Unpluged washer,moved from wall,unclip upper assembly&support it. Remove LITTLE acess panel on rear and front panel. Removed springs & two hoses,drive belt and out it comes...flip unit over to LOOSEN ONLY 6 sdcrews to remove old snubber & install new one. Reverse procedure to reinstall. BE WARNED,springs can be a sob to reinstall!unit),The acess on rear to springs is horrible!
Followed directions from video on your site. It was very helpful. The snubber ring fixed the problem.
After new belt, load dry bearing sound in spin cycle and brake squeal. Videos were very helpful, but limited. Thinking with new belt pulling pressure, it had to be bearings. Top bearing I was worried of possible water seal being disturbed ? 1 * Not so, the big top bearing sits alone under brake housing, but spent most time prying off with a wheel puller. Need like 10inch reach for puller. Has a plastic housing around it, that you have to pry on, but no damage seemed evident when done. This was the worse part ! 2 * Pulled springs, (with vise grips) water level hose,(fingers) and pump hose,(pliers and twist to free) removed motor (two 1/2 inch bolts and wires), then v belt. Tub/transmission all pulled out easy with front cover removed already. 3* Inverted, pop plastic cover, pry spring clip with screwdriver,(a little stubborn) and pulley pulls out easy. Now look good at the pulley inner part, it has to be adjusted when done, and instructions are not that clear. So here I will try to give a better clue. The instruction sheet shows the outer ring part with small inner space to tabs, and a bigger space to tabs. The larger 2/3 tab swing space is the control setting area.. Inner part swings left and right around to the tabs, A small 1/3 area, and bigger 2/3 area. Looking at the large side, the outer ring has two exterior raised notch of plastic. If you twist the pulley CW looking down, until it hits the first left tab, this would be the start point for adjusting. Instructions state, the first outer notch is the "MIN" point, and the next notch (about an inch away) is the "MAX" point. When reassembling and WITH the washer &clip in the groove (use the old one and just push one side into the goove to temporary hold center shaft in place) Key is the pulley has to be turned CW, and needs the clip to hold shaft, as pressure is put on the lower brake spring. OK, clip holding, CW turn pulley until the left tab stop is hit, now slowly turn pulley CCW and watch when the shaft starts turning. Plastic inner part has a 3-d arrow formed in it close to the first exterior notch. Setting is to turn the CCW direction with the arrow moving in between the MIN /Max outer notch, before the shaft start to turn. Ideally in the middle of the two exterior notches. Instructions state this, but never said the clip had to be in place ! What happens is CW releases the brake spring for the brake on, CCW applies preasure to unlock the brake, and that should be about the middle of the notches on outer side of ring, when the shaft starts to turn. Two washers are with pulley/bearing kit, one is used depending oh where the middle arrow starts to turn shaft. Apply the grease as instructed. 4 * Brake use of three 10/24 bolts worked well, described by other reviews. Spring is 200 lb. rating, so an adult can push down for most of the movement. The screw turned out easy, and reassembly by pushing down some pressure and screwing in faster saves time. It is the distance of about 1.5x oem screw size that the spring preasure gets hard, so then just keep turning the screws 2-4 turns each, to press back into place. First brake cover plate was totally glazed at brake pad area. I replaced it, but could have possible just sanded it some. Next lower brake pad disc, showed lots of brake pad, Replaced it to since I bought the parts, but maybe just sanding a little would have been good too. 5 * If you pull the two brake parts out, underneath is the upper bearing that was the hard thing to pull off. Start Access by removing the three screws under the brake, and then the outer metal ring support screws.( set of three/two screws. 9/16 inch). Pull cover off and here is the big top bearing with the plastic support housing under it, with no room to move it away. A couple drops of oil in the inner ring, and wheel puller use, the bearing started to slide off easy abut half way off. 6 * All this done and my snubber ring was showing wear, so good idea I bought the new snubber ring and all six tub springs. 7 * Tub springs are a little tough, vise grips, wiggle yourself into position, and do the rear ones first. My washer had all the springs inserted CCW position, spring inserted into base on left side hole that is oval. A little grease on spring bottom loop as per video. 8 * Long story, easy two hours plus, but took my time, brake squeal is gone, tub seems a little less wobble in spin cycle, but still sounds like a dry bearing ! Now starting to think it is the motor bearings just transmitting the sound up the tub like a megaphone ? OEM bearings did not seem worn enough to be an issue. Top bearing is a standard ball bearing, and lower bearing is a thrust roller bearing. Parts so far cost almost half the price of a new washer ! Best of luck, tried to clear up some "what issues" !
I followed Gary from Sioux City IA instructions. Very well explained.
I'm not a washing machine technician but I did nurse a new Kenmore machine for 23 years and was ready for a replacement. Craigslist advertised a Maytag I was interested in and I bought it with the seller's assurance that it worked perfectly. It didn't and I went online to try and figure out what might be wrong. Clearly, the tub was traveling beyond it's design limit and I suspected a spring or two might be involved. Somewhere online, I found the illustrated parts diagram and then went looking for additional information. To my extreem delight, I came across a do it yourself repair video that demonstrated the procedure well enough that I was completely confident I could make the repair with little effort. That video was one of several service related appliance videos offered for free throughhttp://www.do-it-yourself-washing-machine-and-dryer-repair-help.com/index.html/ The final consideration was whether I could buy the replacement suspension springs and snubber ring for less than I paid for the washer. I found PartSelect and within minutes, I had the parts ordered. The parts arrived within 4 or 5 days, as promised, well packaged and in perfect shape. This morning, using the video as a final reference and the new parts, I completed the repair with only a minor hitch. Without the special spring tool used in the video, I struggled a bit with getting the new springs attached. That's where my wife came in handy (after all, she was movitated). Having her tilt the drum toward the spring landing made it much easier for me to stretch it into place using an adjustable locking plier. I actually enjoyed the whole procedure.
I followed the instructions that other posters suggested. The springs were the toughest part to remove and reinstall. Having my wife push the tub enabled me to use vice grips to get them back on. Read about the coins or washers to spread the springs too late... would have helped. Running a wash now and it's spinning great and no noise!
Followed the instructions given by robert from simpsonville SC. The only extra procedure I had to do was to put a block of wood under the tub to push the shaft up to reinstall the E-clip. This was not as difficult as I thought it would be.
Brought unit out to garage so I would have room to work on it. Popped the top off, removed two screws to remove the front panel, removed back panel also, since there was no way I was going to the trouble of dis-assembly to get to the snubber without changing those 6 springs also - and you HAVE to remove the back cover to access all 6 springs.Removed belt and level and drain hoses- tub came right out. Loosened those 6 screws without removing them and pulled old snubber out- very straight-forward. Spent 10 minutes just comparing the old and new snubbers- I saw that there's a "ridge" around the inside of the new part that is gone on the old snubber. Sprinkled some corn starch at base of unit where the new snubber will fit (Great Idea someone had!) After everything was re-assmbled, I noticed the tub was now nice and tight when I grabbed it to move it. Before, it took no effort AT ALL to move it all around. Did a test load with some laundry the wife had stacked on the drier. Imagine my disappointment when I heard loud knocking inside when it started to agitate, but not while it spun! Got all my tools back out and took the wet laundry out to take it all apart again- found the wife's heavy glass vase had been hidden in one of the towels. Re-tested- everything works GREAT!So far I've changed the drum seal (hardest) and the waterpump (easiest)- thi springs and snubber was alsmost as easy as the pump. Above average shipping from Parts Select also- very helpful and efficient people on the phones.
Took the whole machine apart tipped tub upside down to put on snubber ring. One person had to hold down very very firmly to the metal ring that fits on top of the snubber ring while another person quickly screwed in the screws to hold it down.The springs required an extra strong person and a few words of frustration to stretch to get them on. My son who is 39 years old did it. My 60 year old husband would not have had the strength to stretch the springs.So far it works great. My son washed his carheart jumpsuit and coat with not a sound or wiggle. Your trouble shooting site was what made us decide to order what we did because of the percentages of what the problem was beside each part. Thank you for being so prompt in sending our parts.They came so quickly we weren't without a washer but maybe a day or two.
Washer was shaking/thumping during the spin cycle for even the lightest loads. Previously changed the suspension springs, and the problem was not resolved.I was able to locate the service manual for this washing machine online and download the PDF for free. Getting this will provide dis-assembly instructions and photos.Sorta like requiring that you disassemble an engine in order to change the oil filter. Engineering suggestion here for any Maytag folks cruising the site. Mount the snubber ring with it's own clamping ring so that you can change it (snubber) without removing the agitator & spinner basket from the tub. Think something like this... Remove suspension springs, remove hoses, flip entire assy. upside down, then replace snubber ring without any further dis-assembly. I followed the service manual's recommended approach, here are the basic steps:1) Open the small back cover and detach the wash drum's drain hose at the waste pump, and while you've got back of the unit visible, tip forward and unhook the drive belt from the motor, pump and agitator.2) Use a spatula or putty knife on the front seam between the lid and the lower body to unlock the spring latches which keep the top on. Flip the top up and back to get into the basket area. Take off the front cover so you can see the wash drum. 3) Remove the top cap/splash guard around the wash drum by pressing the cap/splash guard down while unhooking the little ears.4) Remove the fabric softener cap from the center of the agitator and remove the bolt that's down the center of the agitator. This will require a socket. Remove agitator and plastic skirt that goes around the bottom of the agitator.5) Remove the plastic sealing nut. This nut has a number of small plastic points on it and I broke a number of them off with the channel-locks while removing this. You may need to order a spare.6) Remove the washing drum.7) Use the spanner to remove the basket hub. I made a spanner out of some scrap steel parts I had and mounted using the screws I took out in step 5. If you have a spanner, you're set here.8) Unhook the suspension springs and you should be able to lift the entire unit right out of the base.9) Remove the cap on the bottom pulley and pull the E-clip that holds locks the pulley in place. Remove the pulley and plastic gears which mesh with the transmission shaft.9) The snubber ring (the problem here) is located under the brake plate/ring on the very bottom. The brake assembly is preloaded with a spring inside, the manual says to use a special spring compressor while assembling. I didn't have any trouble holding it down while I had my 5 year-old daughter start the screws for me. Remove the 6 small screws around the brake ring and remove the shards of the worn out snubber. Replace with new snubber and start re-assembly.Possible Shortcut:After doing this, I see it may be possible to shortcut the factory directions. I can't guarantee that it will be successful, but after doing it I don't see any reason it wouldn't work. Following above numbers:1) Do numbers 1-3 above. 2) Jump to step 8, remove the suspension springs and just get the entire drum removed and inverted. Don't mess with the legs, don't mess with the attachments or anything. You will only need to work on the pulley.3) Remove the drive pulley and brake retaining plate. Shouldn't need to do anything with the inside of the washing drum here. No need to mess with the seals and/or plastic nuts.4) Replace snubber and reassemble.
First I raised the top and took out the two screws that held the front on. Then I removed the back panel which were held by 4 screws. Then I turned the machine on it side and removed the belt. I then pulled the hose off from the tub to the water pump and the small hose on the back of the tub. I then removed the 6 springs that held the tube to the base and then I picked the tub up and turned it over on the floor. Then I backed off on the screws that held the snubber in place. I pulled the old snubber out, retighten the screws that held the snubber tight. Then I reversed my steps.
Laid washer on its side, released five of the six tub springs, then removed the dive belt and the main pulley. With some effort removing the old snubber ring, placed the new snubber in place. After fighting with the large spring under the pulley I was able to replaced the six screws with the help of an assistant. Replaced the pulley, belt and the five springs. Closed the unit up and placed all the hoses back in place. I was amazed at how smooth the washer functioned with no vibration at all! Thank You.
I found on-line that replacing the snubber ring may fix the problem and ordered the part. With the instructions also downloaded I started taking the washer apart. Without the instructions the task would have been more difficult and possibly disastrous as I might have taken the bolts out that tighten down the snubber ring. All went well with a little patience. The washer works good.
Did watch the belt video and that was real easy but removing the springs and snubber ring was pretty difficult until i finally had someone help me by holding the tub. was hard to figure out how to how to get at the various parts. Howeve the washing machine is running real well now and I should be able to get several more years out of it. Better instructions or a video would have helped. I had a terrible sewer odor when the washing machine was running. i thought it was a problem with my sewer lines or traps until I took off the drain hose, almost lost it. terrible odor. when I replaced the drain hose and cleaned up the machine, the odor was gone. Saved a lot of money in needless plumbing costs. Good luck.
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