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PartSelect Number PS11738845
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
Unlug the AC cord,open the top from the front it snaps open with a little force and hinges on the back, remove the 2 screws on the front cover and take it off, tip the washer and remove the belt, take off the pump hose from the back (I removed the back cover also) and the little hose going to the basket. Remove the 6 springs and lift the complete drum out of the waser and turn it upside down. You can see the plastic snubber ring that is worn, loosen the 6 screws just enough to get the old ring out and the new one in. WARNING (DO NOT TAKE THE SCREWS ALL THE WAY OUT OR THE BRAKE ASSEMBLY WILL RELEASE AND A SPECIAL TOOL IS NEEDED TO PUT IT BACK) Install the new ring, tighten the screws and put the tub back in connecting everything back up and use the 6 new springs. It really isn't that hard to do.
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1)Start with empty washing machine.2)Disconnect Hot, Cold, Power and Drain lines3)Move machine to open area, open top by popping 2 front retaining clips.4)Remove Front panel, remove small clear water level hose at lower rear of tub.5)Remove small Rear access panel, disconnect large tub drain hose from pump and drain into small container, about 4 cups of water will come out.5)Remove the 6 suspension Springs.6)Place two large towels next to washer and tip machine onto its side slowly.7)Remove drive belt from bottom, and slide out wash tub assembly thru top opening, be Careful not to damage large Plastic drive pulley on bottom of tub.8)With tub upside-down, remove drive pully small plastic cover in center, remove E-Clip and remove pulley.9)Slowly loosen snubber ring retaining bolts a few turns, DO NOT Remove, just loosen enough until snubber is free to move around.10)Remove snubber ring by walking it around the retaining ring and install new snubber.11) Clean machine cabinet and clean machine base where snubber touches with alcohol or Windex.12) Reassemble in reverse order and Do Not Forget to reattach the small clear Water level sensing HOSE to the tub before closing the top.13)Place Drive Belt onto the 2 small pulleys First, then slowly turn large pulley while walking belt onto it.14)Reconnect machine to utilities and test run on small load to ensure no leaks and propper operation.15)Enjoy Quiet free operation once again :)
First I unplugged it, then removed the agitator and tub assemblies, then I tipped it back and removed the belt and pully and thrust bearings. After reading on here I learned the brake would stick and after installing the thrust bearing kit I found out I couldnt fit in the shims. That led me to believe the brake was siezed inplace so i couldn't fit in the parts. I removed the thrust bearing kit and removed the transmission assembley. I took apart the brake and found the two pieces had siezed together, after I got them apart I sanded both peices and lubed the shaft with high temp silicone like you would use on a cars brake system. I put the brake back together, BE VERY CAREFUL THE SPRING HAS ALOT OF PRESSURE! I then put the transmission back in, reinstalled the thrust bearing kit and it fit great. I put in the tub and agitator and washed clothes.
It auger would barely spin and the machine would squeal to a stop after the spin cycle. After reading some other posts on here, I decided that it is most likely the brake so I bought the brake repair kit. Because the machine was old, I took the time to clean it while I was repairing the brake; thus the extra time, but it was well worth it.1) go to hard ware store and buy 6 2" #10-24 screws; they will be required to remove and install the brake spring2) you have to gut the machine (which is very easy) - working from the top * unplug, drain water, and move it to an open space where you can easily work on the floor around it, and where you have a wall to support the top panel of the machine * tilt washer on the side and remove the drive belt and pulley from the main shaft in the center * lower washer and then remove the front panel and raise the top panel to rest against the wall/backstop * remove the auger * remove the white top from the tub * remove any hoses connected to the plastic tub * now you can push the tub to each side so that you can remove the springs - it is easier if you have someone push the tub down from the top while you remove the springs with pliers. * remove the tub3) remove the brake - working from the top with the tub turned upside down * remove every other screw from the break and replace with the 2" screws * remove the remaining original screws and replace with the 2" screws * now, release the screws so that the brake spring is release with equal pressure on each screw * remove the brake guts and replace with new4) now would be a good time to clean out any mold and mildew5) re-assembly is opposite of removal* * the springs are more difficult to attach, and I would recommend starting with the spring in the back, by the drain and working towards the front of the washerMy machine is now quieter than when we first bought it! The brake was the problem!03-2011
watched online video help. removed washer panels. removed washer springs. disconnected hoses. pulled tub out and placed on top to expose. snubber ring. replaced snubber ring, placed tub back into proper space. replaced old springs with new set. reconnect hoses. Washer ran perfect. Was about to spend $800.00 on new washer but only spent $43.00 in parts and a few hours labor and good as new
I used the instructions from others and modified them with tips and details based on my own experience:1. Unplug the power, turn off the hot/cold water valves and disconnect the hot/cold water hoses and drain hose. Tip: plug the drain hose with some paper towels to keep the stale water from dripping on your floors.2. Move the washer to an open area like a garage, and position it near a wall (or have a helper on hand who can help you prop up the washer top later). Tip: to simplify things, you’ll want to avoid removing the top completely. Removing the top completely involves removing the inlet water hose and all wires leading to the control panel and the door switch.3. Lay the washer on its side and remove the drive belt from the bottom of the washer.4. Place the washer upright again and remove the lower rear panel held by eight ¼” hex screws.5. With the rear panel off, you will see a black drain hose that connects the tub to the pump. Remove the hose at the pump with a pair of pliers. The hose is just held on with a spring clamp.6. Remove the front panel: pry the top off at 2 front hinge points with a flat head screwdriver. With the top up, remove two 5/16” hex screws holding the front panel and remove the front panel.7. Remove suspension springs: To easily remove the suspension springs, you will need about 12 quarters (or nickels) for each spring. I hope I can describe this part clearly. For the removal of each spring, tilt the top of the tub away from you as far as you can in order to stretch out the spring. Now insert coins between the gaps in the spring coil, alternating the coins on each side of the coil to keep the spring coil straight. Then tilt the top of the tub back toward you to release the tension on the spring and you should now be able to easily unhook the spring from the tub. The coins keep the coil stretched out for re-installation later. Repeat for the other 5 coils. Note: Others have mentioned using a metal electrical box for this, but I can’t visualize it.8. Now raise the washer top and prop it against the wall (or have a helper hold it vertical). Follow the small clear “water level” hose that runs from the control panel to the rear of the tub and disconnect it from the tub. It is just held by a small spring clamp.9. Remove the tub assembly. Remember the position of the tub before you take it out. Place a couple of 4”x4”s (or equivalent) on the ground to support the edges of the washer tub when you turn it upside down. With the springs removed, the drive belt off, and the water level hose and drain hose detached, you should be able to simply lift the tub assembly out. Lay the tub upside down on the 4x4s.10. Remove the snubber ring: There is no need to remove the flywheel if you have a small or fairly shallow socket (or an angled open end wrench). My small socket worked fine. As others have mentioned, remove the snubber ring by backing out the six 5/16” hex bolts that hold the snubber ring in place. Do not remove the bolts completely. The metal retaining plate is supposed to be under spring tension, but mine did not rise when I loosened the bolts, so I had to pry it up slightly with a flat screwdriver to form enough of a gap to insert the new snubber ring. Make sure the new snubber ring is seated evenly and re-tighten the 6 bolts.11. Reinstall: Place tub back into the cabinet, reconnect the thin water level hose, reconnect the drain hose at the pump.12. Spring re-installation: As you hook each spring to the tub, make sure the bottom of the spring is hooked properly to the bottom of the cabinet. Then tilt the top of the tub away from you to stretch the spring out in order to remove the coins. Then tilt it back toward you to remove the tension. Repeat for the other 5 springs.13. Re-install the front panel and the rear panel and place the washer top back in place. 14. Lay the washer on its side to reinstall the drive belt.15. Hook up your hot/cold water, drain hose, tur
Move washer to area with plenty of room. I took mine out to the deck. take off front of cabinet remove back panel, remove old springs, (a bit hard) remove belt, lift out tub turn over and loosen screws do not remove!! remove old snubber and replace with new, Not bad. Put tub back in washer put on new springs(didn't think I'd ever get them on, not enough upperbody strength)Video would have been priceless!reattach belt and panels put washer back in place. No noise upon spinning but I now have issues with the agitator, Need a new washer!
I checked out your other repair information and deided I could do this. Ordered the part and it as her several days before I expected it.Ok, let's do this thing.MAGIC TOOLS:5/16" socket or wrench and #2 Phillips screwdriver and something to remove hose clamps - I recomend a 6" to 8" vice grips and a 6" to 8" plires.1. Pulled the washer out in the middle of the floor and disconnected the hoses and removed the rear access cover, disconnected the pump hose, released the top using a 1/8' common screwdriver in that narrow space between the top and the front panel. Removed the 2 screws holding the front panel on and removed the front panel.2. Disconnected fill level hose- toward the left rear side - turned the machine on it's side and walked the drive belt off, tipped it back up right and removed the 6 springs - be sure to note their orientation and location.3. Lifted the whole assembly out of the top of the machine and set it upside down next to the machine.4. Loosened the screws holding the snubber in place - NOTE I did not remove the screws - loosen them sequentially little by little untill you can get the snubber to come out. I did not remove the pulley as my Craftsman ratchet and standard - short - socket allowed me to get between the pulley and the screws to loosen them.5. I removed the old well worn snubber, cleaned the area up and the new snubber actually fell into place and I retightened the screws in the reverse order until they were solid feeling.6. I lifted the assembly back into the frame, reconnected the springs and the pump hose and the fill level hose. I reinstalled the front cover - AND HERE IS THE IMPORTANT PART!7. You are so happy this is going so well that you forget to put the BELT back on before you hook up the hoses, so you have to unhook the hoses to put the belt back on and then rehook the hot and cold hoses and drain hose again.8. Except for number 7 this is a piece of cake. My only concern is how often will I have to do this. The machine is only 8 years old.
First I disconnected the hoses and moved washer out to a larger area. Washer had to be completely torn down. Took front cover and casing off. Took all electrical and plumbing fixtures out. Removed the drum hold-down springs. Removed the drive belt. Inverted the drum/agitator section. Removed the drive pulley and bearing assembly. Removed the brake snubber. Removed the brake shoe. Reinstalled new parts. Put washer back together. It now works great.
Removed front cabinet, removed 6 springs holding tub down, removed pump hose, removed drive belt from motor,lifted tub out the top and placed upside down, loosened all six hex bolts(did not loosen or remove drive pulley) backed all six bolts out and left 4 threads showing, slipped old snubber out cleaned all surfaces with alchohol and slid new snubber in. Put corn starch on base where snubber rides, lifted tub back in, hooked up all six tension springs with auto brake tool. Put belt back on. . . Done. . No more beating itself to death.
found repairs on the internet. And my husband followed the repairs and the washer works wonderful thanks.
The hardest part of this is the springs. The best way to disconnect and reconnect was to tilt the tub towards the spring I was trying to work on (thus putting less tension on the spring and cutting down the distance). I took a large boot and jammed it into the oposite side wall to hold it in a tilted position before I disconnected the spring and then redid that to reconnect using a vice grip wrench. I replaced all three things, snubber, brake roto and stator and it went back together very easily. The key on the pully shaft was hard to reattach but there was a trick to that as well. The shaft has to move up slightly to slide ring on so you need to have something under the tub to help raise it. After that was back together it was 15 mins. to finish and now the washer is running like new.
No need to buy a brake wrench nor the expensive spring remover. Once the drum is out the washer turn it upside down and loose the screws holding the transmission about a little more than half way, to give the new snubber enough room to fit in, them tigh and assamble everything back together
Diagnosed that the snubber had failed.Removed the belt, cam assembly and pulley assembly. Using Maytag brake removal tool #12002012 I removed the brake stator. I removed the front of the washing machine and the rear access plate. I removed the six tension springs. I moved the machine basket and shaft assembly toward the top of the machine. I removed the old snubber and replaced with a new one. I installed 6 new tension springs and reassembled. The washing machine runs great.
The noise problem was a combination of the belt and the snubber Ring. The snubber ring was worn out and causing most of the noise. The belt was easy to put on...the snubber ring - not so much. Plan a couple of hours to disassemble the lower portion of the washer as the snubber ring lies at the bottom of the washer tub assembly but above all the pulleys, gears and the bottom/base plate of the wash machine. A nice surprise is the large spring that pops out when you open up the bottom plate. Re-compressing that spring takes a special tool or a creative way to get it all back together after the new snubber ring is installed. I used some temporary bolts and nuts in luau of the short 1/2" sheet metal screws to compress the spring and than replaced the bolts with the original sheet metal screws once the plate was close enough to use them. It was a major pain. No doubt the pros have a special tool that takes care of this problem. Good luck!
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