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Rack Adjuster Kit - Left and Right Side

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$46.25

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$38.54
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PartSelect Number PS10064063
Manufacturer Part Number W10712394
Manufactured by Whirlpool

The rack adjuster connects to the dishrack and is used to change the height of the rack. This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. This kit includes 2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. The most common symptoms linked with faulty rack adjusters include: leaking, door latch failure, door not closing, dishes not cleaning properly, and failure to start the washing cycle. It is recommended to replace both the right and left side adjusters at the same time.

This part works with the following brands: KitchenAid, Kenmore.

This part works with the following products: Dishwasher.

This part fixes the following symptoms:

  • Door won’t close.
  • Not cleaning dishes properly.
  • Door latch failure.
  • Leaking.
  • Noisy.
  • Will Not Start.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Recent

Question:

The wheels on my top rack snapped off and there are a lot of parts in this picture. I don't know what I need to fix this. Am I buying what I need?

Susan
Answer:

Hi Susan, thank you for getting in touch. This kit includes 2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. The W10712394 assembly includes all the parts you will need to replace, and repair your top dishrack. Please let us know if you have any further questions.

5 people found this helpful.

Most Helpful

Question:

The wheels that roll the top rack were torn off. I put my model number in and your website it is telling me that I need this part # W10712394. But I looked at the pics and everything looks metal but my parts are plastic and look a lot different. Are you sure this is what I should be buying? I really need to fix my dishwasher. Pls help!

Tiff
Answer:

Hello Tiff, you are right, the parts in the picture will look different than the parts you are replacing. This kit is newly designed by the manufacturer, and it is the right wheel kit W10712394 for your model. By following the instruction sheet provided it will show you how to install the parts, and should be as good as new. Best of luck with this repair.

6 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.4 / 5.0, 63 reviews What's this?
1-15 of 63
 

758 of 996 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Paul from Encinitas, CA

Replace rack adjusters - wheel were broken

Replacement was pretty easy after figuring out how to unsnap/unlock the old pieces. Tools only used to do a little prying and poking, but really aren't needed. Everything either snaps or slides together. Piece of cake

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605 of 896 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Walton from Chittenango, NY

Broken rollers on upper basket

I took the broken basket adjuster off and then attached the new one. It wasn't too difficult, however some removal instructions and re-install instructions( or just a picture supplied) would have been helpful. This isn't an issue for a mechanically inclined person, but would be a challenge for someone that isn't. Thanks.

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439 of 726 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: A Bit Difficult
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: WILLIAM from Middlesex, VT

Top rack adjuster on left broke. Wheels part of adjuster

Took apart broke piece and disassembled parts. Ordered new main part but used old clips to reassemble. Part arrived swiftly (2 days), put together and works fine. Saved repair bill and house call. Used screwdriver to pry apart main clip that attached adjuster to top of rack. There were 5 clip type pieces in total and analyzed right hand adjuster as model for reassembly.

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25 of 28 people found this instruction helpful

Parts Used:
  • Positioner
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Robert from LAFAYETTE, CA

Top dish rack falling down because wheel restraints broken

The online video we found was really helpful.

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20 of 22 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver
Customer: John from URBANDALE, IA

The tabs that held to wheels on the adjuster broke off on 3 of the 4 wheels. The rack would not stay in place when pulled out.

I took a picture of the old assemblies position. Then I removed one side. It was original and held in place by plastic snaps. We followed the instructions on the first side. The metal wheel assembly and the housing have matching channel & grove so the metal fits into the channel on the housing. We accidentally placed the metal wheel assembly in the adjustment housing backwards then could not get it out and broke two small plastic tabs getting it back out. Turns out that was not a fatal error. We had a bit of difficulty determining the exact positioning of the actuator in the housing and how the housing fit to the rack. One has to really look hard at the instructions. !!!A YouTube video would be very nice for this!!! Once we had the positioning then the assembly went together very easily. The two screws went in easily with a ratchet nut driver and star bit. (an adapter is provided for those who don't have the star bit). The second side was incredibly easy since I knew exactly how to put it together the second time. First side: 20-25 min. Second side 5 min.

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15 of 18 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Jerry from MOUNT AIRY, MD

Wheels broke, wheel axels disolved, other parts broken

Removed and trashed unnecessary extra "stuff" originally provided in top rack by KitchenAid. Followed installation instructions contained with parts. Pictures were poor but usable after studying them. Thanks to whoever developed the replacement instructions - would have been near-impossible without them. Customer service was efficient, polite, helpful, accurate and more than I could have asked. Thank you all

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8 of 9 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Cara from KENSINGTON, CA

Broken wheel on upper rack slider assembly

The left side took 20 minutes the right side took 3 minutes. The instructions do not describe how to remove the old assembly but rather just assume you have already done it. It takes one minute to see how the six parts fit together and then you just have to begin disassembling the easiest piece. The final cover removal required a flat head to pry apart two pieces held together in a pressure fit with round tabs locking them in. I was worried about breaking a piece in case the new parts didn't fit properly and I would have to reinstall the old pieces temporarily but you just have to keep the faith and open it up for final removal. Installing the new parts was simple however it would be nice if the images on the instructions were of better quality. The result was perfect and the kit feels more robust than the original parts. There is nothing here an average person can't do with a screwdriver and a little patience.

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8 of 9 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Linda from GRANT, AL

Guide wheels broke off

Pulled upper tray out. Removed old adjusters and replaced with new. The pictures in the installation instructions were bad (blurry and hard to distinguish). Had problems with the first side button. Put it in before installing the wheel base on the second side. Went much easier that way. You did need a star tip for the screws.

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6 of 7 people found this instruction helpful

Parts Used:
  • Probe
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Difficult
Time to do repair: 1- 2 hours
Tools: Screw drivers
Customer: Dianne from FALLON, NV

Wheels were broken off the original upper rack assembly.

My husband and I are both very mechanical but found this repair confusing and difficult. No instructions on how to remove old parts and when I called service department was told parts had come from the manufacturer and they had no idea. Like a puzzle in reverse we finally were able to get the old parts off. The instructions for installing the new parts were confusing and the pictures blurred and not much help. I suspect they were poor photocopies from a service manual. That said, once we figured out how to install the first side the other side went smoothly and the repair was successful. The replacement parts are of substantially better quality (stainless steel) than the original plastic ones.

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5 of 5 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Kat from MADISON, WI

Instructions were a little skimpy

Dish rack adjuster kit W10712394: I am a fully inexperienced and non-mechanical mom who needed her dishwasher during this holiday season! It took me a little longer and seemed a little harder than the description said it would - but not by much. The dishwasher is now better than it was when we bought it. Tip 1 - The original mechanism had no screws. The replacement kit does. The kit comes with a special screw that you will need in order to use a phillips screwdriver. It would have been helpful to know that before I tried to screw the screws in and stripped the first one because none of my screwdrivers fit. 2- Instructions aren't clear and photos are a little distorted (2D rather than 3D) for a novice. I wish I'd known this request for installation instructions was coming before I finished the project so I could have taken pictures. Tip - Take pictures to submit for installation instructions for others to appreciate. Would be nice to have some kind of perk to motivate people to do the work of clarifying instructions and submitting pictures. 3 - The part that locks the sliding mechanism into place is a little tricky. That step in the instructions needs some attention. I don't know how to clarify it further but other than the problem with the screws, this is the part that consumed time that an experienced dishwasher repair person might have breezed through.

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5 of 5 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Very Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Kate from LIVONIA, NY

Wheels broken, top rack kept falling off

First, this replacement kit seems to be of much better quality than the factory original. I was able to remove the old adjuster from the top rack with my hands - did break a little more in the process, but as this was destined for the garbage anyway, I wasn't delicate about it. The new adjuster kit snapped together easily with clear instructions and pictures in a matter of minutes, even with a 1, 3, and 5 year old "helping." Last step requires a screwdriver. I only replaced one side, for now, and it took longer to get the old adjuster off than it did to install new. Done in under ten minutes start to finish and works perfectly!

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4 of 4 people found this instruction helpful

Parts Used:
  • Positioner
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver
Customer: Robert R from FOLSOM, CA

Roller mount broke rack adjuster

Took half hour to take off old Adjuster just trying to figure which things pop off putting on new one side 10 minute at the most

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4 of 4 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Thomas from FLOWER MOUND, TX

No problems

Removed old parts by breaking them with a screwdriver. Insert thr stainless slide. As shown by twisting thought through wire rack the rest is easy.

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4 of 4 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Screw drivers
Customer: Brandon from DES MOINES, NM

Replace rack adjuster kit

This kit is not very easy to install. There are no photos to show you how to un-install the broken pieces. Our replacement kit was missing the screws, too, so I'm not happy with the replacement kit. We had to use some zip ties to maybe keep the new parts in place until I can get the correct replacement screws. It would be better if I could have ordered a rack with the side kit already installed. That would be the best for me.

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4 of 4 people found this instruction helpful

Parts Used:
  • Rack Adjuster Kit - Left and Right Side
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: jonne from PHILADELPHIA, PA

Wheels broken off top rack.

Watched the u tube video. Very clear! He said up front what kind of screwdriver to use and it was necessary to have that kind and size of screwdriver.

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1-15 of 63

Model Cross Reference

This part works with the following models:

PartSelect Number: PS10064063
Manufacturer Part Number: W10712394
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