Note: Per the manufacture this part does NOT include the ribbon cable.
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Troubleshooting
This part fixes the following symptoms:
Touchpad does not respond
This part works with the following products:
Range.
This part works with the following products:
KitchenAid, General Electric.
Part# WP9761566 replaces these:
AP6014094, 9761566
Questions and Answers
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6 questions answered by our experts.
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Heather
June 11, 2019
Hi, our KitchenAid stove touchpad is giving us the error code f2e1 and says stuck/shorted keys. Just wanted to make sure this part would fix that issue and what is the return policy on this part? Thank you,
heather
For model number KERS807SSS00
Hello Heather, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11747328 for the touch pad. Here is a link to the return policy. Hope this helps!
https://www.partselect.com/Thirty-Day-Returns.htm
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Mark
October 16, 2019
Will this part repair an f2eo "keypad disconnected" error code?
For model number KGSS907SSS02
Hello Mark, thank you for your question. Yes, this part should fix that error code. It is relating the issue to the keypad being faulty. I hope this helps!
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Steven
January 14, 2020
How do you know if the touch screens bad if it's giving an error of stuck key and after powering down and leaving it off it doesn't it comes right back almost immediately any way to fix that otherwise
For model number kitchenaid convection oven with p/ wpl pn 9761588 touch screen
Hello Steven and thank you for writing.
We suggest to try a hard reset:
Go to your breaker box and shut the breakers for your unit off, wait 5 minutes and then turn the breaker to on again. That should hopefully clear this problem. We would be happy to do some research to find you the correct parts. However, we need your model number and the brand name to locate any information on this. Model numbers can be short or long and could have a mixture of numbers and letters.We hope this helps. Please contact us anytime if you require further assistance.
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Matt
September 21, 2021
F2E1 Error code came up, ordered the control membrane (the part suggested). I installed it and still have the same error code coming up...
For model number KGSS907ss00
Hi Matt,
Thank you for your question. If you have replaced the membrane switch and the F2 E1 error code still comes up, check and make sure that it is connected correctly to the electronic control board. Sometimes a film may buildup on the end of the ribbon cable where the membrane switch attaches to the electronic control board. This film can be removed by using a pencil eraser to gently remove it. If the connections on the membrane switch are fine, then the electronic control board will need to be replaced. We hope this helps! If you have any questions, please let us know.
what could have caused the displal panel to crack sort of like a windshield crack?
For model number KESS907SSS
Hi Rosemary, thank you for the question. Based on our research, the most likely cause of this issue is overheating. You may have placed the cookware too close to the panel while using the cooktop. You may also need to make sure that the oven door seals properly as it may also cause this issue. We hope this information is useful!
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Ardyce
December 15, 2023
display screen is dim on the lower part
For model number KESS907SSS00
Hello Ardyce, thank you for the question. We would recommend replacing the electronic control board, part number PS11749720, to fix the issue. We hope this helps!
