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SWSG1031HS2 Westinghouse Washer Dryer Combo - Instructions

All Instructions for the SWSG1031HS2
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Gas flame turns off after a while. No more heat.
Fixed it eventually with part PS470049 ('M' Series Ignition Coil Kit). See separate story.

The flame sensor did not fix it but read on for info on how to replace this part. Before replacing this part, I should have read another posting in a different web site about the ignition coils: if you see a red glow inside the burner unit but the flame does not come on, then the problem is likely to be with the coils, not the flame sensor. However since some users here had solved the problem by replacing the flame sensors, I figured I'd try it. The setting for "More dry, less dry" never worked either so maybe this would fix two problems at once.

This dryer is a stacked front loader sitting on top of our washing machine. Opening the little front door (lower left side) is easy once you figure out that a little screw below needs to be removed. I almost broke the door trying to pull it open. The sensor is attached to the side of the flame area cylinder. It was hard to remove both the screw and the part itself from the slots as it's very springy. In fact when I finally removed it, it dropped to the base of the unit and sparks went flying as one of the electrical clips touched the metal (ground). Tip: first disconnect the electrical lead coming from the back of the unit to the ingnition block and later I used rubber gloves just in case. (I could not access the plug/outlet in the back). I installed the new part easily, though I was confused by the electrical leads: the white wire connects to the lead that has a red plastic dot on the side, but I think that must be a mechanical part and not a (wrong) marking, while the red connects to the other lead. Anyway, I connected it the same way I found it and put it back. Reconnected the other electrical wires and closed the door.

This did not fix the problem which turned out to be with the gas valve coils: as they get old, they turn off the flame when they get hot, even though the dryer keeps on turning. To read how to replace that part, search for comments under part number PS470049 ('M' Series Ignition Coil Kit). I don't know whether replacing the flame sensor is going to fix the "more dry-less dry" function, will have to see. Still, this website is great. Our dryer is a Westinghouse bought in 1991 (almost 20 years old!) and with this fixes it's just like new.
Parts Used:
Flame Sensor
  • Giuseppe from San Francisco, CA
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
22 of 26 people found this instruction helpful.
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washer machine wouldn't move
first removed the 2 screws disconected the terminals, installed new switch connected wires back and test washer and it worked like new, i put a Jumper to get the washer to work while i got the parts. Also i received the parts in 24 hrs. Thank You.
Parts Used:
Washer Lid Lock with External Safety Switch
  • Luis from Riverside, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
23 of 29 people found this instruction helpful.
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the belt was all worn out , it make a lot of noise
i took out the two back screws lift the top.
took the two bottom front screws , lifted andtook off the front panel.took off the old belt an intall the new one in a circular motion put the panel and top back on and done.
Parts Used:
Drive V-Belt
  • CARLOS from BEALETON, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
26 of 38 people found this instruction helpful.
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black streaks on clothes from failed drum glide and felt
first i used a flathead to lift up the top of the dryer. there were two prongs that you press in to detach the top.

then there were two screws on the inside along each side that i needed a phillips to remove. one screw on each side.

i also needed to detach a cable and cut the tie.
from there, it was easy to pull off the front of the dryer.

the first noticeable thing was HOW much lint there was inside! so out came the vacuum and away went all the dust and lint.. a TON of it.

then i used a sharp knife to remove all the existing upper and lower felt. that took awhile, and i got as much as i could.

then i applied the TOP felt, nice and center, and from there, the FELT was applied, which fit perfectly. I let it dry/set for about 2 hours.

for the Front drum glide, AN IMPORTANT NOTE! i ordered only ONE drum glide, but you need TWO! I had to order a second one, and i dont know why they dont come in pairs.. so the front drum glides snap on pretty easily to the front of the drum. press hard and they SNAP into place. once they are snapped on, you just put back on the front, replace the screws, re-connect and re-tie the cable, and close the lid!
Parts Used:
Lower Front Felt Seal with Adhesive Front Upper Felt Seal with Adhesive Drum Glide - White
  • Rodney from Mountain View, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers
20 of 21 people found this instruction helpful.
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Machine would not spin.
Once I figured out that it would not spin because it did not drain. Unplug machine and remove the back pannel. Locate the drain pump on the bottom of machine. Remove the power wires and the screws holding it to the bottom. Then use a pliers to remove the hose clamps ( was easer for me to tip the machine forward ). Be prepaired to catch or soak up extra water from lines. The hardest part to the install is the limited room you have to work with. Install screws to hold the pump in place then install water lines, power wires and back pannel. Only thing left is to plug it in and watch for leaks.
Parts Used:
Drain Pump - 120V 60 Hz.
  • Jeff from Weyauwega, WI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
20 of 22 people found this instruction helpful.
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The upper part of the agitator wasn't working.
I removed the bolt holding the agitator in the tub and lifted the agitator out. There seemed to be a part near the top that was not engaging. I decided to order a replacement to see if that was the problem (my local repairman had guessed the problem was in the transmission and said I should just replace the machine.) I ordered the part online and it arrived in only two days. I was very happily surprised by the speed with which I received the part. I put the new agitator in, tightened the bolt and ran a load of clothes. All worked perfectly
Parts Used:
Dual Action Agitator
  • Bob from Estes Park, CO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
21 of 27 people found this instruction helpful.
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Dryer drum would squeak and squeal until warmed up, but progressively got worse as the days drug on.
First pry up on the front edge of the top panel of the dryer which is held in place by snap in clips. Pivot the top open and support against wall or other taking care not to pull on wiring harness. Next remove the 2 screws that hold the front panel in place. These are located on the inside of the front panel. The front then snaps loose also. Remove the plastic drum stop located at the top edge of the front of the dryer. Next I removed the 3 drum screws located inside at the back center of the dryer. Next you can you need to remove the belt the motor located at the rear vent panel on the back. Slide the now loose drum out exposing the rear bearing. With a 5/16 end wrench, loosen the 2 screws on either side of the bearing retainer. Assemble the new bearing bracket to match the old one. Apply a liberal amount of supplied lubricant to the pivot ball and plastic retainer. At this point it was helpful to have someone at the rear of the dryer hold the new retainer bracket against the back of the dryer while I tightened the new bearing assembly in. Assemble dryer in reverse.
Parts Used:
Rear Drum Bearing Kit
  • Chad from Glyndon, MN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Wrench set
19 of 22 people found this instruction helpful.
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Washer wouldn't spin
Received lid lock within 24 hours, fixed washer within 10 minutes...up and running. Thanks.
Parts Used:
Washer Lid Lock with External Safety Switch
  • KELLEY from KANSAS CITY, MO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
22 of 33 people found this instruction helpful.
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Tub wouldn't drain
First I removed the front panel,then set the timer to run. It began the drain,spin cycle, pump ran, but no water went out. Shop-vac the water out,removed hoses from pump,took out mounting screws from base, unplug pump plug. check hoses for debris since they're open, the impeller was broken. ordered the part . Mount the pump to the base, put the hoses on, plug in motor and replace front panel. plug into wall
Parts Used:
Drain Pump - 120V 60 Hz.
  • Brian from Murfreesboro, TN
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
19 of 24 people found this instruction helpful.
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No Final Spin Burning Smell
Removed 2 screws at bottom of the front panel - removed front panel by sliding the panel down about 1/2 inch and then away from the appliance- v belt is removed by pushing the tensioner pulley to remove tension from the belt and turning the pulley untill the belt is removed instalation is a simple reverse of the process. I did't have a repair manual so every step was trial and error untill I was able to complete the repair.
Parts Used:
Drive V-Belt
  • NELSON from MAYWOOD, IL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set, Wrench (Adjustable)
17 of 18 people found this instruction helpful.
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Broken Belt
I read the others repair story and it was a easy repair, my wife had a repairman come out and check it already, he stated to her that it was a major repair and that he needed to take it to the shop for repair, well he was full of sh##!!! The unit is a stackable washer dryer,if the screws inside the drum backout, the belt comes off and caused mine to brake the belt,my wife found the 2 small screws in the bottom of the tub,theres a small cover on the back that you remove and you can see belt drive pully! Follow the directions that have been explained on others listed it"s easy!!! Mike
Parts Used:
Multi-Rib Drum Belt
  • mike from perry, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
17 of 19 people found this instruction helpful.
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Water Flooded Floor
First I took sides off the washer. I then took screws out of the Drain pump holder. Unclamped the two pipes from it. Undid the wires to then drain pump. Screw in the new pump hardware. Plugged in the wires on side of the pump. Reclamped the pipes. Put sides back on washer and it worked. That easy and took less then 30 minutes. I am no handy man so thats how easty it was.
Parts Used:
Drain Pump - 120V 60 Hz.
  • Matthew from Weyers Cave, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
18 of 22 people found this instruction helpful.
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Burning smell, lots of hi-pitched squeaking
I got online and figured out exactly how to take off the front of the washer and then how to replace the belt. It was so easy. The part itself arrived much sooner than predicted. It fit perfectly and my washing machine is now running smoothly and quietly.
Parts Used:
Drive V-Belt
  • Heather from Stephenville, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
17 of 19 people found this instruction helpful.
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Stopped agitating versus level washer feet/leg
My washing machine stopped agitating and spinning and I couldn't afford a repair man...plus I wanted to exhaust any obvious problems first. One of the leveler feet had broken years ago. Since I luckily had determined via reading other posts that the agitator won't work if the cycle safety switch is not functioning right, I thought the safety switch might need to be changed but after careful thought, I decided to order a new levelling leg first because maybe the broken levelling leg was shaking the safety switch so it wasn't connecting right. Once I received the leg overnight, I flipped the washer on its side and had to drill out the old leg. It was a little tricky because of how it broke, but the drill worked. I flipped the washer back up, leveled it with the new foot, and the agitator was miraculously working again...just like new. I didn't need the safety switch. Thanks to partselect.com for having the details of my washer parts to study up on and get me the right part so quickly. I saved myself alot of money.
Parts Used:
Screw-In Plastic Leveling Leg Levelling Leg Pad
  • Sandra from Denton, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
17 of 20 people found this instruction helpful.
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Dryer would not ignite
Make Sure Dryer is off and disconnected from power! Also, beware of sharp edges on dryer parts and cabinet.
1) Popped-off top lid with flat-blade screw driver (Insert screw driver in joint between top and front of dryer above door) Spring clips are all that's holding top on in front
2) Unplugged plastic electrical connector located just along the top-right side of dryer
3) Removed one sheet metal screw located about 8" down from top on either side of dryer - total of two screws
4) Pull front of dryer back and pull up at bottom of dryer (Remember that when you replace front you will have to make sure plastic bearing surfaces on dryer tub are centered back in cut-out on front panel. Plastic tabs fit inside the cut-out or else you'll ge a swishing noise when tub rotates)
5) Set front panel to side
6) Flame sensor is located on the left side of the burn chamber sheet metal cover. It has a red and white wire with flat connectors that must be pulled off. Note which color goes to what terminal
7) Unscrew fastener. Note: this screw/fastener needs a non-standard driver to get it out. I have a variety of other drivers beyond phillips/flat types and non of them worked.
8) I ended up using a pair of pliers to just work it out from under the screw. I bent it, as it has a tab that slips in along left bottom edge of burn chamber cover.
9) Finish taking screw out by hand
10) Put new flame sensor in by inserting tab on bottom first. Then, screw in fastener to top of sensor bracket and reconnect wires. White on top and red on bottom terminal.
11) Replace front panel with door by placing in tabs on bottom front of dryer. Again, make sure plastic bearing surfaces are inside of circular flange on front panel
12) Make sure to reconnect plastic cable connector. Note: I added a tie-wrap because it looked like the connector might rub against drum. There are some holes through which you can run the tie-wrap
13) Replace the two sheet-metal screws
14) Push top down so spring clips re-engage with dryer body
Parts Used:
Flame Sensor
  • David from Murrieta, CA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
17 of 20 people found this instruction helpful.
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All Instructions for the SWSG1031HS2
46 - 60 of 495