RS20DKXDW00 Roper Refrigerator - Instructions

I have a KitchenAid side-by-side refrigerator and the right door clunked everytime it opened. We think it was damaged when contractors had to move the fridge and probably were too rough with it. I went on line and found that I could actually repair it myself (thanks to this web site, a great web site, by the way). I researched and found out through others that I needed a new door closing CAM kit. I only needed to fix 1 door, but bought the whole kit anyway (PS358690, Door Closing Cam Kit)to have spares. The kit showed up, I followed the great instructions via the video to remove the door, replaced the upper CAM on the door first and then ran into a snafu with the lower cam. The hinge on my model fridge does not have a replaceable CAM, it is physically attached to the door hinge. The instructions that came with the kit showed a hinge that was not my hinge - sigh. I had to put back all the old clunky parts, put the door back on and go order a new hinge (hopefully). Luckily there was a hinge available for my model with the CAM installed. I purchased it (PS331817, Door Hinge with Cam) and it came quickly like the other parts. I took the door off again (I knew how to do it this time), I replaced the hinge with ease, put the door back on and it is no CLUNK-FREE - Smooth like when we bought it. Thanks to everyone who wrote in about their clunking issues and thanks to PartSelect for the parts and the help.

Followed the video, very helpful! Basically a walk in the park.

took out old drawer, slid in new drawer and transfered food

Unplugged Refer...Cleared top shelf...removed screws/covers to expose thermostate and capilary tube...removed old thermostate takeing care to notice how Capilary tube was routed and electrical connection were made (wire color coding)...removed sheath on old capilary tube and installed on new, always making sure to not "kink" tubing...installed new part just as the old one was...plugged refer back in and enjoyed trouble free operation.

My fridge is a little different from the video model. The Controls in the fridge are located on an "arm" which swings down when the two screws are removed from the sides. It was not necessary to remove a front plate or knobs. However, I found when I got in to it that the old timer was not held by screws, but by plstic posts which had these "speed nuts" on them. This is a little metal plate which fits over the plastic post and bends to lock it in place. When you try to remove it, it acts like a barb, holding the little sucker on. I ended up bending the ends of those little suckers up tight against the post and twisting and pulling with needle-nose pliers. I broke one post like others before me commented, but one stayed intact. The only break at the top, so there ie still post left to hold the new timer. Once it was off, I was able to replace easily. The directions for choosing the right prong were a little confusing, but follow your gut and go with the wire colors. My schematic found in the bottom of the fridge did not look like any of the drawings, but I could match the wire colors. I also asked "Just Ask" for help, to make sure. My gut instinct was right. My fridge is now working again beautifully. If a housewife with no appliance repair knowledge can do it, so can you. I fixed my dryer with PartSelect too!I will never call another repair man until I have checked this site to see if I can do it myself. Bet I have saved $600 so far at least!

Received the part the day after ordering. Appreciated the quick service and repair took less than a minute.

Watched video of repair. Took all drawers and drawer holders out of freezer to acesss back panel. Removed 6 screws from back panel,slid up and out. Cut 2 wires to remove old bi-mtl defroster. splice the wires and attached new bi-metal def.

I wasnt about to call Mr Appliance of Bayport NY the last time I called him I got a bill for $72.00 and he told me I needed a new frig. So I paid him then the next day I went to parts select and fixed it myself for about $50.00 But this time it was my Moms frig and the frig side (fresh food side) wasnt getting cold So again I went to parts select and put in a bimetel thermostat and it works perfect now. Im sure I saved a lot of $ and thanks to parts select, They helped me diagnose the problem and make the repair step by step! EASY! Thanks parts select...Garry from long island NY

This repair was super easy. there are only 5 screws to remove to get at the defective switch. 3 in the housing where the light bulbs are and 2 in the front trim piece where the cooling adjustment dials are. I never did unplug the fridge ,but probably should have although nothing bad happened. I removed all 5 screws using a 1/4" socket ( a nutdriver would work well also). there is also a small dia rod that comes down from the coolness adj. wheel that when you re-assemble goes though the middle of the wheel. The switch has only 2 wires that clip on with the push on flat type connectors. Very simple. I removed the wires and then the switch can be removed( it is only held in by 2 squeezable side clips). I put the new switch in and connected the wires , checked to see that the lights went on and off. which they did. then just put the screws back in.....done. also I would like to say that when I ordered my switch it came super fast. I ordered it online at 11:00am on a tuesday and it was on my doorstep in wisconsin by 10:00 am the next day...Thanks

Just replaced the thermostat and is working perfectly. I would have to tap cooler knob and it would kick on. when it ran it ran well. So i knew it had to be electrical.Put in new thermostat and is working great!

Watched the video, followed the instructions, took my time and paid attention to what came off where, and viola. Not quite as easy as the guy in the video, but then it was my first time! Bottom line is: it worked. Refrigerator/freezer now maintains temperature exactly as expected, and I saved hundreds. Thank you!

All the door tray guards were broke on the ends. I did not know if any parts were available but I checked the internet and found Parts Select and ordered the parts much to my amazement that they were available as the frig is 15yrs old. They shipped immediately and I installed them for a perfect fit. Wow What service!!! Thanks

We bought the fridge used and immediately see why it was being sold. But ordered a new thermostat and with Part Select's instructional video was able to replace the thermostat. I should mention it was my first attempt making any repairs to a refrigerator. It was fairly straightforward project.

Took out the door bins, 1 bolt on the plastic cap, 3 bolts on the hinge, took the door off, replaced cam at the bottom, all same size bolts, reset the door spent longer time cleaning the door selfs all done by my self in less than 30 min. others said it helped to have second pair of hands "my wife would of just got in the way :)"

Fowolled the video instructions except it was necessary to disconnect the damper control rod to correctly install the capillary tube. the defrost timer was extremely easy to replace after determining the correct terminal for the black motor lead. The side by side is working great with the new parts and I would recommend your product and web site.