RS20AWXEW00 Roper Refrigerator - Instructions
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Ice maker would fill with water and make ice but would not dispense ice.
Ice maker is held on by two clips and one screw. Removed old ice maker and unplugged wiring harness. It appeared normal. Since it was 15 years old and a brand new one was only a little more than $100 I decided to just replace it. Shopped online and got best price here. Delivered promptly. Item description said it did not come with wiring harness, but mine came with three different ones. However my wiring harness had a different molded plastic connector where it is plugged into the back of the freezer so I could not just pop it off and pop in the new one. Instead I had to reuse my old one. No problem, since the harness was not damaged anyway. Also I had to reposition the harness clip on the new ice maker and remove the plastic tab on the bottom and re use the tab from my existing ice maker. The tab on the new ice maker would not line up with the hole in the freezer. All in all it took about 10 minutes total to switch the two units out. Extremely simple job, do not pay someone to do this for you.
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Terry from Plano, TX
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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The original part was stripped and would not spin the ice out
I was unable to remove the old part so I threaded the new part in front of it. They both fit within the actuator. Done!
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Top of the Hill from Duvall, WA
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Icemaker shaft did not turn to dispense ice
It tool me a while to diagnose the problem but realized the ice dispenser motor coupling had failed. It fooled me for a while because it turned on the motor but could not turn the plastic shaft inside the icemaker. I found the instructions for an almost identical repair on your website. 1)I removed the motor. In my case the wiring harness came right off.2) I turned the coupling by hand and found that although it turned, it was actually loose on the motor shaft. I then knew it was the problem. 3) The threads were apparently cross threated. 4) As a prior user suggested on your site, I used a hacksaw to cut the old coupling off, being careful to not damage the remaining threads. 5) I ordered the new coupling which arrived very quickly 6) I screwed it on to the motor shaft (remember it is a left hand thread). 7) Presto!! My icemaker works. As the other user suggested, I did not have to use washers as spacers. The new coupling was better made than the old one and actually has ~1/8" nut or spacer already welded to the coupling. My thanks to those before me who helped make this a successful repair.
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Carlos from Friendswood, TX
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver
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Leak at the base of freezer door
Impossible to pass the water tubing through the door as kitchenaid spliced the water tube behind the dispenser and also within the door with tube connectors and not to mention that it was also bundled with the wiring harness. I freshen the connections behind the door and after the tubing exited the door. No leak so far. The only piece of the purchased tubing I used was the spout and attached 12 inch strip of the tubing.
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Francis from Edenton, NC
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Difficulty Level:Very Difficult
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Total Repair Time:More than 2 hours
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Tools:Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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Ice Maker stopped making ice.
I called a repairman, who removed the ice maker and reinstalled it, not once -but- three different times and charged me $84.60. (That's all he did.) I remembered, PartSelect, watched video, ordered motor, received in three days, installed in less than fifteen minutes. Within ten minuted water was running in and later ice was dropping into bin, next day bin was full. Wish I had trusted myself and looked up my fridge problem on PartSelect before calling that (repair) man, and saved myself $84.60. By the way, I'm a 67 year old female.
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Lucy B from Beckley, WV
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Screw drivers
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Ice maker was not making ice.
I'm sorry I can't help you with this, as one of my sons diagnosed the problem and did the repair for me. It took him maybe five minutes to swap the parts, and the ice maker has been working fine ever since.
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Carl from Tampa, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
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Fridge and freezer were warm.
The evaporator gan motor would work sometimes, but not always, so it took a while to be sure this was the problem. First ruled out thermostat and defrost timer. Also observed build up of ice on coils, so I knew compressor was working. Once I isolated problem to evaporator fan ( by observing stuck once, and seeing how it didn't spin freely) replacement was easy. In fact, since we were able to keep the unit running by watching the old fan and ensuring it was working while waiting for the new one to arrive, I was able to swap them out, plug unit back in and start it up before the ice in the bin even had time to melt! This repair saved me hundreds in repairs, and even more if I had to buy a new fridge, because the new units are too tall for my kitchen space.
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Michael from North Attleboro, MA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Door shelf end caps broke from overload
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Marlin Van from Randolph, NE
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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Replaced auger drum
Replacement was quite easy. Video was helpful as to how to get all pieces back on the shaft correctly. Was easy to find the correct part and was shipped quickly.
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Kenneth from Selma, TX
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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Broken drawer
Pulled out old drawer. Slid in new drawer. Super easy!
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Michael from Carlsbad, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Freezer was not Defrosting
I have an Amana freeze and I followed the procedure in the video. Which is very good! However on the Amana Model there two slight differences in the procedure that I felt I needed to do. The first one is, the condenser fan bracket is attached to the Freezer chassis with 4 screws, not three. The removal and installation of the back screw by the fan is a bear. I removed the other three and it allowed me to rotate the fan slightly to get more access to the fourth and did same on installation by just starting the 4th screw and then tightening it later. The second issue was my new fan hit the housing when I spun the fan. When I looked at the old one. It had a phenolic washer, between the fan and motor which spaces the fan out about a washer thickness from the motor. When I tried to remove the old one it broke in four pieces due to age. So, I made my own with a washer that I super glued to the motor housing after carefully centering it on and clearing the motor shaft . Seemed to work with out any more noise or balance issues...Thanks, your delivery was blindly fast and video was great!
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Andrew from Pinckney, MI
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers
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No Ice
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Randy from Scottsdale, AZ
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
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Ice asker wouldn't dispense ice.
I ordered a new micro switch to do the repair. When I took face plate off the front of door two pieces of broken plastic fell out. Those pieces were part of what holds the switch in place, I need to order that part but I was able to use small tie wraps to hold switch in place and it has been working for a week now. The videos on this site are very helpful and gave me confidence to do the repair.
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david from topeka, KS
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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Broken crisper draw
Pulled out old draw and inserted new one
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Lewis from Weatherford, TX
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Ice would not dispense (crushed or cubed)
I had already removed the ice container & realized the very end of the auger (drum) was broken. I still don't know why this part is plastic. I ordered the auger drum on Monday & received the part Wednesday morning by Fedex. I then retrieved your repair video by Steve on-line and paused it as I duplicated each step. The process was really very easy (I even surprised myself). The unit now works as it did when new. To think I went for over a month and the repair was so simple and inexpensive. Thanks also to your customer service rep who put my mind at ease that this was the correct part (My auger was totally plastic & different from the one in the illustration). He said if my model number said this part would fit, then it would and it did.
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Steve from Hull, GA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Screw drivers, Wrench (Adjustable)
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